ge refrigerators

Information about the problems and breakdowns of GE refrigerators that were reported from 2011 to 2022.

Common problems: burning, fire, freezing, glass shattering, melting, mold, overheating, sharp edges, short circuit, smoke.

Faulty modules: compressor, condenser, dispenser, door, drawers, glass, heating element, ice maker, motor, rack.


56 issues reported


  • Date: 9/25/2011

Refrigerator started to heat & cause interior plastic to melt. Whole house smelt like burnt plastic. Butter & cheese were both melted. Freezer side was intact and seems to work OK. Consumer believes it to be possible fire hazard.


  • Date: 2/7/2012

49 YOF's refrigerator caught fire. The fire was in the ice dispenser located in the freezer.


  • Date: 6/30/2012

Consumer reports that the refrigerator caught on fire and left black soot covering the entire inside of both refrigerator and freezer compartments. Consumer says that upon researching the topic he come to find out there is a pending class action lawsuit on this topic.

GE Profile Artica PSS26MSRC SS

  • Date: 9/6/2012

Consumer stated that refrigerator smelled of electrical fire. Upon removing the back panel consumer found the relay to the compressor to be on fire with very visible flames. Consumer immediately unplugged the unit.


  • Date: 9/19/2012

Consumer reported that clear plastic broke off into ice maker of his refrigerator and came out in his daughter's drink. He had it replaced, but incident re-occurred. He feeks that plastic is made of inferior material which can cause injury if it goes unnoticed.


  • Date: 10/4/2012

Ice cube stuck to bottom of refrigerator’s ice maker & 61 YOF reached it to remove. Her fingers touched bottom of unit & she was burnt. It happened 2nd time. Prior time she was burnt & shocked. She received no 1st aid. Repairman stated that it was from heating element of unit


  • Date: 5/7/2015

Refrigerator was delivered with wheels that have no way of locking in place. When pulling open door to refrigerator or freezer entire unit rolls forward. One time unit rolled forward and caught 5 YOM's foot, causing minor laceration. 5 YOM received first aid for injury.


  • Date: 5/21/2015

The consumer stated that a piece of plastic broke off from the inside of the icemaker in their refrigerator. It was clear plastic and invisible in the middle of all the ice. It came out into his glass and ended up in his mouth. No injury reported.


  • Date: 6/22/2015

Refrigerator motor ran for too long. Technician fixed issue. There's more frost in freezer than usual. Unit overheats & there are fumes being emitted from it. Consumer's eyes become irritated. Her body aches & her hair is falling out. Her major issue is with emission.


  • Date: 6/26/2015

Consumer gave 5 YOM glass of water with ice dispensed from refrigerator. 5 YOM started choking, & consumer found piece of clear plastic, which came from auger that pushed ice from ice drawer. This is 3rd time unit breaks. Consumer was informed that ice drawer over-floats.


  • Date: 6/23/2016

Two pieces of plastic auger were found after consumer pulled out refrigerator ice bucket. Ice was melted and one of two missing pieces was found. Second small pieces, which is estimated to be 7mm x 2mm x 4mm, was not found. Plastic piece is clear & could fall into cup.


  • Date: 2/8/2017

Consumer's icemaker in refrigerator broke. The auger broke off two pieces of plastic. One was in drinking glass and other one still in the freezer. Consumer inspected drink and found the missing piece before choking self. Consumer states that auger should be stronger.


  • Date: 6/13/2017

The consumer stated that he saw a huge puddle in front of the [refrigerator's] freezer. He opened the freezer door and at the bottom, there were several colored wires inside the freezer and it was all on fire.


  • Date: 4/30/2019

77 YOM reports that ice and water from his refrigerator at home had plastic pieces in it. He checked the refrigerator and saw that the auger was broken and the plastic pieces came from the auger.


  • Date: 4/30/2019

It is reported that consumer's 56 YO wife and 58 YOM consumer both have sustained multiple cuts from the bottom edge of the refrigerator shelves. Consumer's wife received first aid. Consumer did not receive first aid or medical attention.


  • Date: 9/17/2019

59 YOM smelled at home chemical smell. He located source & opened freezer door. There were flames coming from ice maker. He shut door, unplugged refrigerator & grabbed fire extinguisher. He didn't need to use it as fire went out by itself.


  • Date: 1/2/2020

Consumer's 49 YOF wife heard some noises in the kitchen at home, and when she was near the refrigerator she smelled burned plastic. Consumer saw a flame on the bottom and unplugged the unit. The refrigerator is no longer in use.


  • Date: 5/29/2020

Consumer reports that the plastic auger in the ice maker in the refrigerator at home broke off and fell into the ice. The ice compartment was replaced. He later additional broken pieces in the storage bin.


  • Date: 6/3/2020

Female consumer reports that the plastic bin that catches the ice had a piece of sharp plastic in it. The auger breaking is a known issue for tis model. She is concerned that someone could get injured if a piece fell into their cup from the ice dispenser Safety hazard.


  • Date: 5/11/2021

Consumer reports that their 54 YOF wife cut their mouth on bits of sharp plastic that was dispensed from the ice maker of the refrigerator. She may have also ingested small bits as the plastic is summarily colored. Upon inspection the auger had fractured. Laceration hazard


  • Date: 1/27/2022

While opening the freezer section of the refrigerator, the handle came off and sent the consumer stumbling onto the floor. The consumer stated, that it is the potential for injury.


  • Date: 2/21/2022

Refrigerator Auger, Ice Maker Dispenser, can break, causing sharp pieces of plastic to be dispensed along with ice into water. Plastic aren't readily distinguishable from ice & can be swallowed. 74 YOM reported injury, no 1st aid, d/t broken pieces of plastic into water.

GE Profile Series PTS225HS

  • Date: 7/11/2014

The consumer stated that the refrigerator's ice maker caught on fire. She smelled smoke and plastic burning and saw smoke coming out of refrigerator. When she opened the freezer, there were flames about 6 inches high.


  • Date: 8/16/2016

Consumer's ice maker in refrigerator broke. Plastic auger broke & sharp thin piece came out with ice. 53 YOF wife made food with it. Plastic is not detectable & she ground it up & ingested few pieces before she figured it out. She was alarmed; something was in her throat.

GE Profile Series PSHS6PGZBESS

  • Date: 12/23/2019

Consumer reports that the plastic auger in the refrigerator's ice maker cracked at home. It released sharp shards of plastic into the consumer's drinking cup. Consumer saw the shards in the cup and did not consume any of them.


  • Date: 12/6/2016

Consumer's refrigerator has an ice maker's auger which poses choking hazard. Consumer can't tell the difference because auger has same color as ice. Consumer had a piece of the auger in mouth and this could have choked or cut consumer. No injury reported.


  • Date: 8/2/2021

Consumer reports that after returning from vacation they discovered that the freezer of their refrigerator had caught fire. The contents were burned or melted and there was a hole in the unit. It appears that the ice maker caught fire despite not being hooked up. Fire hazard.


  • Date: 3/14/2021

Consumer reports that the refrigerator freezer door has fallen off a couple times when opening the door. it's made of cheap heavy plastic and could injure someone should it hit them. The parts to fix it are not available. This unit is unsafe.

GE Profile Series PWE223KMKES

  • Date: 6/19/2017

When consumer's granddaughter opened door of refrigerator & unit was filled with smoke. There was condensate on most of food & temp was 39°. Unit was unplugged. Plastic interior had hole burned in it. Deli tray wouldn't open d/t it was fused to back wall by burning plastic.


  • Date: 10/9/2017

65 YOM dispensed ice from refrigerator door & added water in glass. He drank water & piece of plastic from ice cubes went down his throat. He rushed to ER where doctor tried to remove it. He found other shards of plastic in glass that had broken off screw of ice maker.


  • Date: 8/8/2016

Refrigerator caught fire. When a motor or some other component cycled, it caused sparking & the sparks began to melt the plastic. We unplugged the refrigerator & no-one was injured. The only damage was to the refrigerator itself, which was otherwise operating fine.

GE Monogram ZISB480DXA

  • Date: 8/15/2016

Consumer's refrigerator developed a mold on the back of the refrigerator, it extended against a wall, and a bit into hardwood flooring. Consumer reviewed a bulletin and it recommended to install three heaters on the back of refrigerator to prevent condensation.

GE Profile Series PCF23MGWA CC

  • Date: 10/8/2016

A circuit breaker blew & the clothes washer & the above appliance ceased to function. After resetting the breaker the washer functioned but the Refrigerator did not. There were popping sounds. Removing the back plates revealed a scorched cover & charred wires & parts

GE Profile Series PSC23NSTSS

  • Date: 11/17/2016

A refrigerator's circuit board had to be replaced twice. Unit stopped cooling; to remedy this, it had to be replugged. Later, light bulbs were on even with door closed and defrost was producing heat in the unit. Temperature read 85 degrees and food was melted/spoiled.


  • Date: 12/7/2016

Consumer was cleaning her refrigerator when she noticed that the plastic light cover had melted. The consumer indicates that the light bulb was replaced around the same time she noticed the its cover had melted. The Technician inspected the unit but found nothing wrong.


  • Date: 9/13/2017

Consumer reported that the top freezer door of refrigerator projects out too far, that if an user forget, it would hit the user's head. She has hit her head several times and this could cause a concussion. She stated this has been going on since she received unit.

GE Profile Series PSS26MSWCSS

  • Date: 5/29/2018

Refrigerator electrical wiring at rear of refrigerator had fire that melted electrical harness which caused unit to halt from cooling. 63 YOM contacted Fire Marshall & fire personnel examined damages. He stated that there was recall of motherboard d/t design flaw.


  • Date: 6/12/2018

Plastic screw inside ice housing of fridge ice maker broke into several pieces inside ice tray. Consumers found small plastic shards that came out when ice was dispensed. Screw is clear white, same color as ice & it makes this safety hazard. 2 YOF was involved in incident.


  • Date: 7/14/2018

63 YOM consumer was defrosting a refrigerator. Consumer was cleaning it out and the ice maker began sparking and burst into flames. Consumer closed the door and fire went out. A tech came out and removed ice maker. Refrigerator operates fine, even without ice maker.


  • Date: 7/24/2018

Consumer reported that refrigerator caught fire d/t malfunctioning heater two months after they began using it. It melted liner on back wall of unit. They unplugged unit.


  • Date: 8/19/2018

63 YOF consumer purchased a refrigerator. Recently, it did not cool, freezer was warm and ice was watery. She reached deep into freezer portion and burned her fingers. The coils were red hot and there was flame. She unplugged the unit. She states this is a fire hazard.


  • Date: 1/24/2019

I have a refrigerator. The issue is the auger in the ice maker. The plastic auger continues to break off in little pieces & is dispensed with ice through the ice dispenser. This has happened to me on at least three times. My wife almost swallowed a plastic shard.


  • Date: 2/25/2019

Consumer stated his wife had ice in a glass with soda. When she drank the soda, she got a piece of plastic in her mouth. Consumer discovered that plastic came from (refrigerator) ice maker. The shield in front of auger had broken & pieces of plastic was in the ice. No Injury.


  • Date: 6/13/2019

The submitter reported that the top hinge of the refrigerator broke. The consumer opened the refrigerator & the door fell forward. The side door was not overstocked. Consumer indicated that the hinge was defective.


  • Date: 10/3/2019

73 YOM indicated that refrigerator came with installed ice maker. Recently, one of fins, that move ice forward, broke into three pieces. Two of them, being similar color to ice, were small enough to be swallowed. They were jagged & could have caused serious damage to person.

GE Profile Series PDS22SBSDLSS

  • Date: 1/4/2020

Control board mounted on rear of refrigerator caught fire. Door was closed when door open alarm sounding. 57 YOM & 62 YOF heard sizzling sound coming from back of fridge, followed by plume of smoke from behind. Electrical cord was removed from outlet. Control board blackened.


  • Date: 3/31/2020

73 YOM consumer reports that the ice maker t the refrigerator has a plastic bin that holds the ice created and is madeof plastic. The plastic is clear and cracking or breaking. Pieces of sharp plastic are coming out of he dispenser and not easily visible. This is dangerous.


  • Date: 4/21/2020

Consumer reports that their 17 YOF child noted pieces of plastic in her beverage. Thie blade to the ice maker broke and fell into the ice. There were pieces of plastic of various sizes that could have been ingested or hurt someone as they are sharp like glass. Very unsafe.


  • Date: 6/21/2020

The Consumer stated that the ice maker on the refrigerator caught on fire overnight. The ice marker part was blackened and had melted plastic. The freezer sidewalls were also damaged. The Consumer stated that the refrigerator and freezer were being used normally.


  • Date: 8/22/2020

Consumer reports that the refrigerator's cooling system is not working properly. The internal unit was 95 degrees and then rapidly cooled to 37 degrees. This causes food spoilage as well as the danger or refreezing food you're not aware. Unsafe for food storage.

GE Profile Series PSS28KYHFS

  • Date: 7/27/2021

Consumer reports that when their 73 YOF wife went to retrieve items from the freezer bin of the refrigerator the bin would only extend out 4 inches. When she pulled the bin further out to get an item it nearly fell out and food items fell on her foot. This is a design flaw.


  • Date: 11/9/2021

The Consumer reported that their refrigerator caught on fire.


  • Date: 11/10/2021

71 YO consumer has a refrigerator. Its freezer handle keeps coming off. Consumer forgot about the issue and one time almost fell backwards as the handle came off. No injury occurred.


  • Date: 11/30/2021

Several neighbors have reported a safety defect with refrigerators supplied with home. 43 YO consumer's particular issue is freezer handle pops off while in use. This product is refrigerator with pull out freezer drawer. The consumer & 10 YO child where involved in incident.


  • Date: 12/3/2021

The Consumer, 52, reported that they ingested a piece of plastic that came from the refrigerator ice maker auger breaking.


  • Date: 2/25/2022

Freezer door handle popped off twice when door opened d/t handle held on by friction. Handle popped off throwing 68 YOF back into kitchen island, she didn't seek 1st aid & 5 YOM fell backwards, hitting head on tile floor & handle hit him in face. He got 1st aid.

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