KITCHENAID MICROWAVE OVENS PROBLEMS
Information about the problems and breakdowns of KitchenAid microwave ovens that were reported from 2001 to 2022.
Common problems: blowing up, burning, fire, glass shattering, melting, moisture, noise, overheating, sharp edges, short circuit, smoke, sparks, turning on/off.
Faulty modules: buttons, control board, display, door, fan, glass, rack, sensor.
Recalls
2 safety recalls announced
Whirlpool Recall of Cooking Products
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Date: 8/26/2004
Name of product: Freestanding ranges, double ovens, and oven-microwave combinations. All of the appliances use faulty wiring, which can overheat, melt through the insulation and cause a short circuit. They may pose a shock hazard to consumers if the appliance is not properly grounded. The recall involves Whirlpool and KitchenAid brand freestanding ranges, double ovens, and oven-microwave combination products: Whirlpool GSC XR15 - XR25, RBD XR15 - XR25; KitchenAid KEHC KEMC XR15 - XR25 KERA2 KERI2 RR15 - RR25.
Whirlpool Recalls Microwave-Hood Combination
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Date: 10/16/2001
Voluntarily recalling about 1.8 million microwave-hood combinations. These units can overheat and catch fire. Whirlpool has received seven reports of fires involving these microwave- hood combinations. These are microwave oven and exhaust fan hood combination units that are installed above ranges. They were sold under the Whirlpool, KitchenAid and Kenmore brand names. They have serial numbers that begin with XC. Sold the microwave-hood combinations nationwide from January 1998 through September 2001.
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Problems
94 issues reported
KitchenAid KHMS155L
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Date: 4/14/2011
Consumer reports that the microwave turns on by itself and produces a beeping sound. Consumer considers the product to be a fire hazard.
KitchenAid KHMS155LSS
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Date: 4/22/2011
Consumer woke up at 5:00 AM and noticed that the microwave had turned on and was running on its own. Consumer had to open the microwave door to shut down the micorwave. The product turned on again when the door was closed and displayed PAN and F2 codes.
KitchenAid KHMS155L
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Date: 5/3/2011
The microwave turns on by itself and will not turn off until unit is unplugged.
KitchenAid KHMS155LSS-4
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Date: 5/12/2011
Over the range microwave oven turned on by itself. The keypad was unresponsive and the only way to stop it was to open the door and unplug it from the power source.
KitchenAid KHMS 155LSS-4
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Date: 5/18/2011
Owner reports that the microwave oven turned on all by itself & appears that it went into auto cook mode. Owner pushed the cancel button to stop the unit. However, 20 minutes later, it turned on again. On 2nd occasion, the unit turned on & started a piece of bread on fire.
KitchenAid KBMC140HSS0
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Date: 5/20/2011
Consumer reports that the microwave oven keeps beeping. It gets random numbers entered by itself and may start running indefinitely. Consumer says the unit was fixed by the manufacturer but it happened again right after it was fixed. Consumer says the unit poses a fire hazard
KitchenAid KHMS155LSS-4
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Date: 5/24/2011
Microhood oven started up itself during the night giving off a beeping sound. consumer could not stop it except to unplug it.
KitchenAid KHMS155LSS -4
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Date: 6/9/2011
Consumer's microwave turned itself on, when family was not home. When they came back, they heard a fast beeping & the keyboard of microwave was locked, microwave was hot to the touch and only way to shut it off was to unplug it.
KitchenAid KHMS155LSS-4
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Date: 6/11/2011
Consumer reports that the microwave oven beeps in an erratic pattern and then turns on by itself. The display alternates between a 3 minute countdown and the word "PAN". Consumer says only unplugging or opening the door makes it stop.
KitchenAid KEMC307KSS05
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Date: 6/16/2011
Kitchenaid, microwavewall oven unit's door glass shattered, leaving small pieces of glass on the floor in front of unit. Unit was not left on, no one was at home. It has not been used very much, could pass for new. No injuries.
KitchenAid KHMS 155LSS
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Date: 6/28/2011
Consumer reports that the microwave oven started by itself. Consumer states that there was a smell of smoke in the house and found that the microwave was on and the food that had been placed in it for storage was on fire.
KitchenAid KHMS155LWH-3
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Date: 7/3/2011
A 60 YOM reports that the microwave comes on by itself and gets extremely hot enough to cause a fire.
KitchenAid KHMS155LSS-3
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Date: 7/27/2011
Consumer's microwave oven has begun running on its own with no input from any operator. Consumer is concerned regarding fire hazard
KitchenAid KHMS155LSS4
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Date: 8/5/2011
Consumer reports that the microwave oven started a cooking cycle on its own. Consumer says he opened the door to stop it but when the dor was closed the cooking started again and any attempts to cancel using the control panel were futile. Consumer had to unplug the appliance.
KitchenAid KHMS2056SBL
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Date: 8/16/2011
While 47 YOF was getting water out of microwave, she burn her arm on side of the inside microwave metal cabinet. Consumer believes that is not normal & oven interior should not get hot or it should be some type of warning that metal inside of microwave gets hot.
KitchenAid KHMS155LSS-3
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Date: 8/23/2011
consumer reported that Microwave oven was running by itself. consumer tried to turn it off using the buttons, but none of them worked. consumer opened door & unpluged the unit. The inside of the microwave was absolutely smoking hot.
KitchenAid KHMS155LSS-4
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Date: 9/13/2011
Consumer's microwave/range hood started operating by itself. When 33 YOF came home she noticed it working, hit the stop button, but it would come back on. Opening the door temporarily stopped it. She unplugged microwave.She believes it poses fire hazard.
KitchenAid KHMS1850SSS-0
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Date: 9/15/2011
vent grille on consumer's microwave fell off leaving two chips out of hardwood floor. Upon closer examination it was discovered that two tabs that secure vent grille to main body of microwave had broken off leaving tab part behind under screw intended to secure vent grille.
KitchenAid KHMS155LSS-3
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Date: 10/6/2011
Consumer reports that he came home to find the microwave oven running by itself with the LED showing "PAD". He had open the door to stop it because it wouldn't shut off with the keypad. Consumer says he unplugged the unit but when replugged, it started running again.
KitchenAid KHMS155LSS
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Date: 10/19/2011
Microwave overheated and caught on fire.
KitchenAid KHMS2056SSS
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Date: 10/24/2011
Consumer reports that the microwave oven-hood comination started sparking two years after purchase. Consumer says had two repair companies look at it, and it is non-operable. Consumer says has been told that due to arcing and melted tuning rods, it is a fire hazard.
KitchenAid KHMS155L
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Date: 11/19/2011
Consumer reports that the microwave oven hood combination beeps in an erratic pattern and then turns on by itself, with the display alternating between a 3 minute countdown and the word "PAN". Can be stopped only by unplugging or opening the door. Fire hazard, recall urged.
KitchenAid KHMS147HSS
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Date: 12/20/2011
Recall work was done on consumer' s microwave/hood combination. Interior oven light wasn't funnctioning, so instructions to replace it were followed by disconnecting power & squeezing wire clip together. Sparks & burn odor were observed. Unit was dead. Outlet was functional.
KitchenAid KCMS145JSS1
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Date: 12/23/2011
Consumer reports that the microwave oven caught on fire filling the house with smoke. The interior of the microwave was charred and the outside of the unit had burned spots. Consumer says it was not on the time of the electrical fire.
KitchenAid KHMS2050SBL
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Date: 2/15/2012
Consumer reports that the microwave oven started beeping with the display switching screens on its own. Then it was stuck and wouldn't respond to any screen commands. Then it turned on its own and she had to open the door. When the door was closed, it started the same cycle.
KitchenAid KHMS155LSS-3
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Date: 6/3/2012
68 YOF noticed that microwave seemed to have gone on by itself. On 2 occasions she noticed it go on & it usually lasted anywhere from 30 seconds to minute & sometimes longer. She discovered that over 20 units in her building have reported same problem.
KitchenAid KCMS1555SSS2
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Date: 6/4/2012
A 63 YOF reports that shaft inside microwave oven that is used to rotate the food melted in two. The consumer stated that there was no fire but there seems to be a fire potential.
KitchenAid KHMS155LSS-4
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Date: 6/7/2012
Consumer's microwave hood caught fire when consumer was using only timer and fan. There were flames inside the right back corner of the unit. This is 2nd time unit caught fire. First time unit was off & somehow turned itself on.
KitchenAid KHMS155LSS-4
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Date: 6/8/2012
Condominium building had 8-10 issues with over the range microwaves. Microwaves self-started without possibility of turning off at keypad, self-started with sparking, & self-started & became hot to touch. Unplugging unit or switching breaker was only way to turn them off.
KitchenAid KHMS155LSS-3
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Date: 6/11/2012
63 YOF & 66 YOM were jolted awake by booming sound. Red & yellow arcs were jumping in microwave & there was scorched smell. She called fire department while he grabbed fire extinguisher & unplugged unit. Unit hasn't been used in couple days & turned itself on.
KitchenAid KHMS155LWH3
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Date: 6/20/2012
Consumer reports that the microwave trips the circuit breaker eveytime it is used.
KitchenAid KHMS155l-4
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Date: 6/30/2012
Consumer reports that the microwave oven started on its own and had to be unplugged. Consumer says she is afraid to use it now and also says that this a common problem.
KitchenAid KHMA155LSS-4
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Date: 7/4/2012
Consumer reports that she heard several beeps and found that the microwave oven had turned itself on, displaying an error code. Consumer says she had to unplug the unit to stop it, but when she plugged it back in, it started again by itself.
KitchenAid KHMS155LSS
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Date: 7/10/2012
60 YOF's microwave/hood combination turned on spontaneously. She couldn't turn it off with controls. It was displaying: "PAN". If she opened door, it would stop, but beep annoyingly. If she closed door, it would start again. She only could turn it off through circuit breaker.
KitchenAid KHMS155LSS-3
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Date: 7/11/2012
46 YOM stated that when they came home, they noticed that microwave was beeping & was very hot. Microwave was turned off, but several minutes later, came back on by itself for 3 minutes. It was unplugged to avoid more serious consequences.
KitchenAid KHMS155LSS-3
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Date: 8/18/2012
Consumer reports that the microwave hood combination recently started randomly beeping and going into lock mode. He says they woke up in the night and found the microwave had started up by itself and was running. The unit was very hot.
KitchenAid KHMS155LSS-3
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Date: 8/27/2012
Consumer noticed a Microwave beeping & flashing an error code. After several attempts to get it to stop, it finally did. Later, while he was out, the microwave went on by itself. It was running, flashing a message that said INCH & then various numbers. It was very hot.
KitchenAid KHMS155LSS
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Date: 9/11/2012
A 46-YOF reports that the microwave oven will start and run for long periods all by itself. She says the incident has happened twice and the only way to shut it off is to unplug it. She found that this is a recurring problem with this model. Consumer reports injury to herself
KitchenAid KHMS155LSS-4
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Date: 9/17/2012
Consumer reports that on several ocassions she found microwave to be very warm when not in use. She came downstairs and found microwave running. It was hot. She unplugged it. Few hours after she plugged it back in, it beeped & self started again.
KitchenAid Superba KEMC308KSS0
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Date: 12/3/2012
50 YOF reports that microwave has a hook that sticks up & long sleeved clothes catch on it. She was taking boiling soup from microwave & her sleeve caught on door & soup went flying all over her hand & floor, causing burn on her hand. She received first aid for her injury.
KitchenAid KHMS147K-SS
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Date: 12/19/2012
in middle of night consumer heard something crackling. He discovered noise was coming from inside of microwave oven. fire department distinguished fire with a chemical fire extinguisher. the unit was burned up. kitchen cabinet, ceiling were burned up.
KitchenAid KCMS2055SSS-2
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Date: 1/29/2013
After consumer heats something in her microwave oven, she turns it off, shuts the door but the light remains on or comes back on & unit continues to run. She has it the "off" pad in attempt to shut it off. This happens 50% of the time after she uses it since incidents began.
KitchenAid KHMS1SSLSS
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Date: 1/31/2013
Consumer reports that the microwave oven starts by itself at random times. Consumer still uses the unit, but turns it off at the circuit breaker.
KitchenAid KHMS155LSS
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Date: 1/31/2013
56 YOF reports that she was in kitchen & microwave turned on with count of 3 minutes. She opened it up and put a glass of water in it and it continued to count down to 0, then started back up again at 3 minutes. She unplugged it.
KitchenAid KEMS378X
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Date: 2/5/2013
Consumer reports that microwave oven down bot turn on sometimes unless she or her husband, 62 YOM, hits the door. Then it does not turn off sometimes unless they hit the door. Other times it turns on spontaneously. They have been told they need new door switch.
KitchenAid KHMS155L
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Date: 2/6/2013
The consumer reports that soon after its purchase the over-the-range microwave oven would spontaneously come on. The consumer stated that this happened multiple times, after which they unplugged it from the receptacle and reported the problem to the company as a fire hazard.
KitchenAid KHHS179LSS5
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Date: 2/20/2013
Consumer reports that the microwave turns itself on.
KitchenAid KHMS 155L
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Date: 3/8/2013
Consumer began having problems with touchpad 2.5 years after purchase of Microwave. It would not work correctly. Then about one month later consumer heard strange noise coming from kitchen & found microwave running, on high, by itself. No damage was done.
KitchenAid KHMS155LBTO
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Date: 3/28/2013
Consumer stated that he was heating up soup & all of a sudden microwave oven started to arc. It burned one of holders for rack. He smelled plastic burning & immediately turned unit off.
KitchenAid KCMS2055SSS
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Date: 4/15/2013
A 56 year old male reports microwave started by itself and continues to run if plugged in. He had to unplug it.
KitchenAid KHMS155LSS-1
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Date: 5/13/2013
The consumer reports that the microwave oven turns on by itself and powers on very high heat to the point where the entire inside and outside are extremely hot to the touch and it won't turn off until unplugged. She is concerned that it poses a fire hazard.
KitchenAid KHMS155LSS4
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Date: 5/17/2013
Consumer found that her microwave was flashing an error code. She stated that error code “F2” was flashing, microwave oven was not turn on or off, and it could not be reset. The consumer stated that she decided to unplug the microwave. No one was injured.
KitchenAid KCMC155J
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Date: 7/17/2013
Microwave was not in use & became very hot, filling consumer's house with acrid burning electrical smelling smoke. Consumer unplugged the unit. It was too hot on the outside to touch. Infrared thermometer read 150 degrees and higher on surfaces. 50 yom suffered injury.
KitchenAid KHMS155LSS-4
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Date: 8/19/2013
Microwave oven does not turn off & displays "INCH" error message. Consumer disconnected power & then reconnected it when the microwave turned on by itself & showed the same error message. Consumer disconnected the unit again.
KitchenAid KHMS155LBL-3
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Date: 8/25/2013
A 59 YOM reports that the microwave oven started on its own. It flashed " F2 " and "Pan" It would not stop unless the consumer opened the door. The consumer unplugged it and plugged it back in and it did it again.
KitchenAid KCMS2055SSS
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Date: 10/20/2013
48 YOF's microwave recently began running by itself. After running & food/timer being done, consumers take food out, close door, & mocrowave then starts up again by itself with no time programmed.
KitchenAid KBMS1454SSS-1
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Date: 1/9/2014
Consumer reported that while heating food cover inlet, plastic plate located in interior of microwave, has melted for 2nd time in last 12 months. It landed on food. During 1st incident they continued using unit & result was that whole electronic panel was rendered useless.
KitchenAid KHMS2056SSS
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Date: 2/3/2014
Over the range microwave oven self started & emitted a burning odor. Consumer opened its door & noticed a portion (about the size of a half dollar) of the glass turntable glowing hot orange & the plastic caddy the glass turntable sits on was burning.
KitchenAid KHMS155LSS-3
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Date: 7/5/2014
56 YOF reported that microwave started coming on by itself. There was burning smell. Hitting cancel wouldn't turn unit off. She opened door & cleaned unit. Within 10 minutes it came on again. After this happened one more time she turned off breaker switch to microwave.
KitchenAid Architect Series II KHHC2090SSS
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Date: 7/16/2014
We were in the process of using the microwave timer which had about 15 minutes left. We were not touching the microwave when the fans began to blow fiercely. Opening the door had no impact on the unit & it was getting hot. The glass turntable has black markings in it.
KitchenAid KHMS155LSS-4
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Date: 7/31/2014
The consumer stated that their over-the-range microwave oven starts on its own. The unit displays a message as PAN and starts for 3 minutes.
KitchenAid KHMC1857BSS
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Date: 8/6/2014
54 YOM reports that the microwave handle and control panel become extremely hot after the unit is used. The handle and panel are hot enough to burn when touched. Consumer also states that the microwave produces a lot of noise. He suffered a burn on his hand.
KitchenAid KHMS155LSS-4
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Date: 10/9/2014
Consumer reports that the microwave oven is turning on and off by itself and the control panel fails to power it off when the issue occurs. He has to unplug the unit. Consumer considers the unit to be a fire hazard.
KitchenAid YKHMS2050SS
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Date: 11/5/2014
The consumer stated that the microwave oven turned itself on. It was empty and set itself to be on for 60 minutes. They could not stop it with the keypad and had to open the door to stop it. She stated that the keypad has been beeping and changing the display a lot before.
KitchenAid KEMS309BSS
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Date: 11/10/2014
Consumer stated that the Microwave oven had an unfinished edge that could pose as laceration hazard. The consumer stated that when the technician came to install the unit, he received a cut on his leg. The consumer saw a different model had the same unfinished edge as well.
KitchenAid KHMS2056SWH-0
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Date: 11/12/2014
Microwave pressed 'Defrost' button & selected "Manual Defrost" at least 4 times during evening, without anyone being near it. 41 YOF opened door in attempts to prevent microwave from turning itself on with no one present. She & her 2 children were at home during incident.
KitchenAid KCMS145JSS-0
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Date: 2/6/2015
Microwave caught on fire & fire burned inside of door, bottom portion where door shuts. Consumer was awakened by unit beeping. He contacted fire department. Microwave was still turned on after door to unit was opened. Breaker was turned off & unit was disconnected.
KitchenAid KHMS2040WSS-0
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Date: 4/26/2015
While Potato was microwaving on automatic/sensing mode, 37yom noticed that it went pop & burst into flames inside the microwave. They used a fire extinguisher to put out the fire. The microwave was ruined with fire damage. No injuries to people other than Smoke Inhalation.
KitchenAid KCMS2055SSS
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Date: 10/5/2015
3 micro switches burned out in 2 years. Microwave stopped heating food. Consumer opened box & found that black wire that connects transformer to the micro switch was burned & broken. Consumer reconnected wire and unit works again. Consumer believes there is short circuit.
KitchenAid KHMS155LSS
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Date: 10/6/2015
Consumer's microwave oven started by itself on two occasions (have since unplugged). Problems began several years ago with the oven randomly beeping, control panel not reacting as it should--or at all. Consumer contacted the manufacturer about this.
KitchenAid KHMS155LBT-1
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Date: 11/5/2015
The consumer reported that the microwave oven began to start up on it own. It did this repeatedly, so they unplugged it and are no longer using it.
KitchenAid KHMS155LS-3
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Date: 12/11/2015
The submitter reported that the microwave oven turned on by itself and began to arc dangerously, and overheat. There was nothing in the microwave at the time. A technician advised that the arcing was coming from the megatron forks in the ceiling of the unit.
KitchenAid KCMS1655BSS
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Date: 1/11/2016
41 YOM reported that microwave began turning itself automatically when no one was around.
KitchenAid KHMS155LSS-0
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Date: 2/4/2016
Consumer reported that they have several problems with microwave such as overheating, unit turns on by itself, there is buzzing sound from inside microwave.
KitchenAid KEMC377KBTO
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Date: 2/3/2016
Consumer’s son noticed that the outer glass on the microwave had shattered. The inner glass is still intact. The pieces of glass were about 8 ft. from the unit. He was not in the home when the glass shattered. The unit had an electronic issue that repaired.
KitchenAid KHHC2090SSS-3
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Date: 4/8/2016
Consumer heard a fan turn on & noticed that the microwave was on & hot to the touch. The control panel did not display any error codes. The consumer pressed buttons on the control panel but none of them functioned. Opened the door & the unit stopped. The plastic cover melted.
KitchenAid KCMS145JSS
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Date: 7/23/2016
Microwave oven turned back on after I took my food out and shut the door. I didn't notice it for a few minutes when I smelled smoke. I tried to hit the "Stop" & Cancel keys, but nothing worked. I unplugged it & put it outside in the trash.
KitchenAid KCMS145JSS
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Date: 8/27/2016
55 YOM reported that microwave was not in use when he smelled electrical smell. Top of unit was hot & heat was starting to burn wooden cabinet above it in kitchen. Unit got hot on outside on its own. He unplugged microwave.
KitchenAid KHMS155LSS
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Date: 9/8/2016
Consumer heard noise coming from kitchen & discovered that microwave started on its own. She pressed CANCEL button & F2 prompt would be displayed. It took her approximately one minute to turn it off. About eight hours later, unit turned itself on again & she had to unplug it.
KitchenAid KHMS155LSS
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Date: 10/11/2016
The consumer stated arrived home and observed their microwave oven was running. The unit started itself, and nothing was in the microwave. Unplugged the unit, and then plugged it in again; the microwave self-started again after several minutes, requiring it to be unplugged.
KitchenAid KCMS2255BSS1
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Date: 11/28/2016
The consumer stated that the microwave was self-starting periodically over a couple of weeks. It almost always followed the door being shut from previous use, ran for about 20 sec and shut off. Recently it started time cooking with the timer counting down from its clock time.
KitchenAid KHMS155LSS-1
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Date: 3/6/2017
Consumer heard her microwave running. She called to her husband who came into the kitchen & advised the caller to unplug the unit. She unplugged the microwave & has left it unplugged. She is reporting this as a fire and burn hazard. There are no injuries being reported.
KitchenAid KHMS155LSS - 4
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Date: 4/24/2017
Consumer reported that microwave started turning itself "ON" on its own. Consumer is conserved that unit posed a serious risk to home.
KitchenAid Architect Series II KHMS2040BWH - 2
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Date: 9/12/2017
The consumer stated that his wife was baking two potatoes in the microwave/hood combination oven using the sense mode and when the clock showed 2:00, she opened the door to check if they were done. However, despite the interruption, the unit was still running.
KitchenAid KHMS147HSS
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Date: 10/6/2017
Consumer's microwave turned itself on with no user input. Consumer has to leave door open because if door is closed, unit starts again. Breaker was tripped, but as soon as it was on, microwave would turn on.
KitchenAid KHHC2090SSS
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Date: 11/17/2017
The consumer stated that their over-the-range microwave oven randomly comes on by itself for the past 2 weeks. He stated that whenever this happens it turns the convection oven on. He stated that he is unable to cancel the operation, the unit has to be unplugged.
KitchenAid KEMC307KSS05
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Date: 4/12/2019
68 YOF was closing the microwave door at home when it suddenly shattered. The pieces of glass were on the consumer and on the kitchen floor.
KitchenAid KHMC1857WSS-0
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Date: 2/11/2020
Consumer reported that a small bowl with 1-2 tablespoons of butter was placed in microwave to soften. Consumer indicated that after 5 seconds the unit's panel on lower right hand (composite) was on fire.
KitchenAid
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Date: 3/29/2020
The control panel on their microwave w/convection oven unit would start flashing codes, blinking, and beeping. The Consumer believes that the control panel gets moisture from any items that cause steam causing the control panel to short out and power to surge to the oven.
KitchenAid KMHC319ESS
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Date: 4/9/2021
Consumer's 14 YO daughter put water & rice into a microwave bowl. Microwave has an automated sensor system that stops cooking when it is done. Consumer's wife smelled smoke in kitchen. Microwave failed to stop cooking & burned down the rice & melted the plastic. No Injuries.
KitchenAid KMHC319ESS
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Date: 4/9/2021
Consumer's 14 YO daughter put water & rice into a microwave bowl. Microwave has an automated sensor system that stops cooking when it is done. Consumer's wife smelled smoke in kitchen. Microwave failed to stop cooking & burned down the rice & melted the plastic. No Injuries.
KitchenAid KMCS3022GS0
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Date: 8/22/2021
69 YOM reported, that the Countertop Microwave oven went on by itself and would not turn off.
KitchenAid KMBD104GSS
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Date: 12/7/2021
Consumer stated that microwave powers on spontaneously by itself. Manufacturer's tech inspected & advised consumer that they would report about the issue but the company has not resolved it. Consumer is concerned that this microwave is a fire hazard. No Injuries.
KitchenAid KOCE500ESS09
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Date: 2/11/2022
68 YOF consumer started her microwave to heat food. The microwave buzzed and electrical wire insulation burned causing a great deal of ugly smell within the house, then the unit stopped working. Digital clock still displayed the time. Consumer suffered unspecified injury.
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