kitchenaid ranges-ovens

Information about the problems and breakdowns of KitchenAid ranges and ovens that were reported from 2004 to 2022.

Common problems: blowing up, burning, cleaning program, electrical, explosion, fire, glass shattering, ignition, leaking, melting, overheating, self-cleaning, sharp edges, short circuit, smell, smoke, sparks, turning on/off.

Faulty modules: buttons, control board, display, door, fan, gas igniter, glass, motor, rack, sensor, timer, valve.


2 safety recalls announced

Whirlpool Recall of Cooking Products

  • Date: 8/26/2004

Name of product: Freestanding ranges, double ovens, and oven-microwave combinations. All of the appliances use faulty wiring, which can overheat, melt through the insulation and cause a short circuit. They may pose a shock hazard to consumers if the appliance is not properly grounded. The recall involves Whirlpool and KitchenAid brand freestanding ranges, double ovens, and oven-microwave combination products: Whirlpool GSC XR15 - XR25, RBD XR15 - XR25; KitchenAid KEHC KEMC XR15 - XR25 KERA2 KERI2 RR15 - RR25.

Whirlpool Recalls Glass Cooktops with Touch Controls Due to Burn and Fire Hazards

  • Date: 8/28/2019

This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. Model numbers begin with: KCES950HSS, KCES950HBL, KCES956HSS, KCES956HBL, WCE97US0HS, WCE97US0HB, WCE97US6HS, WCE97US6HB, JEC4430HS, JEC4430HB, JEC4536HS, JEC4536HB, JEC4424HB, JED4430GB, JED4536GB, JED4430GS, JED4536GS.

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267 issues reported

KitchenAid KGSA906PS

  • Date: 5/11/2011

Consumer reports slide in gas range does not turn off. The unit needs a new switch membrane. Owner after trouble shooting the problem online found that the problem is extremely common for this brand range.

KitchenAid FFEF3043LSK

  • Date: 1/28/2015

Consumer stated that glass in oven exploded. Consumer reported that 30 YOF was not injured.

KitchenAid KERA205PWH 4

  • Date: 1/4/2016

The consumer stated that for the third time the control panel for his electric range oven has worn out which causes the oven's "OFF" button to stop working. The consumer stated that the control panel is a screen printed circuit that wears out with usage and is a fire hazard.

KitchenAid KEMC308KSS

  • Date: 3/16/2011

The glass in the door of the Electric Double Oven had shattered. the remaining glass had cracks & veins all over & there were hundreds of small pieces of broken glass all over the kitchen. the family was out of the house & this happened while the oven was not in use.

KitchenAid KGST307HBS9

  • Date: 4/28/2011

consumer is reporting that his gas range oven has been releasing gas after not lighting when he sets temperature to cook. he began smelling gas after possibly ten minutes, went back to oven & found that it had not lit.

KitchenAid KESS907SWW04

  • Date: 5/3/2011

The consumer reports that the white plastic knobs on the glass top range have temp settings printed on them. The printed settings are wearing off on all 4 knobs, making them unreadable. The consumer believes it is a safety issue.

KitchenAid KGRS505XSS01

  • Date: 5/11/2011

Burner knobs located in the front panel of the gas range do not have a push in to turn feature resulting in them turning on with the slightest motion & releasing gas. The incident has occurred a dozen times. Consumer returned to a gas filled home & found 2 burners turned on.

KitchenAid KERA807PWW00

  • Date: 5/20/2011

Consumer reports that the electric range came on by itself and would not turn off using the off button. Consumer unplugged the oven. When a technician plugged it back in, it entered self clean mode and locked the door and would not respond. Fire hazard.

KitchenAid KEBS277SSS04

  • Date: 6/11/2011

Consumer reports that while approx. 1 hour into self-clean cycle, the interior oven door glass shattered suddenly, spraying small hot glass chunks onto the floor, into interior of the oven, and onto the ovens below. Consumer says much of the glass broke into tiny sharp shards

KitchenAid KFGS366VSS01

  • Date: 6/18/2011

Gas cooktop was from the beginning shooting flames into the air approximately 12-inches up to the grease filter of exhaust fan. 59YOF is unable to use the entire cooktop as she afraid that the huge flame will burn the house down. She was injured but did not need first aid.

KitchenAid KGRA806PSS00

  • Date: 7/1/2011

Consumer attempted to power oven off but was unable to use control panel, it had to be power off from the circuit breaker. She had to lower the temperature to reset it. This has been 2nd occurrence since she had the unit. Consumer is concern about safety hazard

KitchenAid SA906PSS00

  • Date: 7/12/2011

Consumer reports that the oven was in use and when consumer tried to turn off the oven it would not turn off. Consumer states the incident has occured multiple times.

KitchenAid KGRS505X

  • Date: 7/18/2011

Issue with gas range is bottom rack. Where the pan was placed, there was no "lip" to prevent oven contents from slipping onto the oven floor. Pan fell onto oven floor resulting in contents catching fire while in oven. 29 YOF suffered a minor burn to her right wrist.

KitchenAid KERA807PSS00

  • Date: 8/6/2011

Consumer reports that the OFF button on the electric range stopped working, requiring to turn off at the breaker. Consumer says he purchased the replacement keypad and while looking online how to instal it, he realized that the OFF button issue is quite a common problem.

KitchenAid KEBU208

  • Date: 8/8/2011

consumer turned on the bottom oven of her electric double wall oven into self cleaning mode & the glass door of the oven exploded. consumer stated that melted pieces of glass were on the floor. consumer found that there is no charring or discoloration to product. no injuries.

KitchenAid KEBK206SSS04

  • Date: 8/18/2011

60 YOF discovered that both ovens have raised "bubble" defects in bottom of ovens, which have shards (sharp points) at top of all bubbles in ceramic finish in oven. She believes that it could cause cuts to hand when attempting to clean it.

KitchenAid KGSI901PBS02

  • Date: 9/2/2011

Consumer reports that the burner grats in the oven are are cast and fail after being exposed to heat. They begin to show stress fractures and then cracks which leads to failure of whole sections. Consumer says if this happens during cooking someone could be seriously burned.

KitchenAid KEBS207SSS02

  • Date: 10/17/2011

During self cleaning inside glass of double oven exploded & shattered glass came out of closed oven & scattered around oven space. Also lower oven was filled with shattered glass. There are tiny pieces in every cornier & opening of ovens.

KitchenAid KDRS505XSS01

  • Date: 10/24/2011

Consumer inadvertantly brushed by dual fuel double oven range knob & engaged it. Gas escaped, but lighting mechanism didn't click. This has happened on at least 5 separate ocassions. Consumer has smelled gas each time and turns it off.

KitchenAid Superba KEMC378KSS0

  • Date: 10/30/2011

Built-in microwave & oven combination with vent located at the bottom of the oven has vent holes on oven that are at toddler eye level. 19 MOF put her finger in one of vent holes & when she tried to pull it out, it sliced her finger. She received stitched in Emergency Room.

KitchenAid KGRS505XSS01

  • Date: 11/28/2011

65 YOF reported that she has problem with roll-out rack of her gas range. There is no back stopper on shelf to prevent pans from sliding backwards off slick rack & tipping into rear of range cavity. She burned hand trying to retrieve pan & received non-medical first aid.

KitchenAid KERS206XSS1

  • Date: 11/30/2011

Oven was switched from bake to bril when consumer heard loud noise & her brother exclaimed that oven glass door had shattered. Glass remained on door, but was shattered & glass peellets as well as glass dust is all over interior of rage's convection oven.

KitchenAid KEBC207KBLO

  • Date: 12/1/2011

While consumer was cooking electric convection oven displayed error message & locked door. Oven was turned off, but did not go off. Attempts to open door were unsuccessful. Eventually, circuit breaker was used to turn broiler off & latch was broken to open door.

KitchenAid KFCS22EVBL

  • Date: 12/6/2011

Glass exploded on the bottom oven of 68 YOF's double wall oven, the first time she used self-cleaning feature. There were no injuries.

KitchenAid KEBS208SSS

  • Date: 12/6/2011

Double wall oven overheats & will not shut off. Control panel shorted out for the second time. Self cleaning function causes the unit to overheat & door to lock shut.

KitchenAid KGRK806PSS00

  • Date: 12/15/2011

Consumer reports that the stove did not shut off from the "off" button. She says her husband got home and turned off the gas and unplugged. She says they tried to replace the control panel which they thought was the problem, because all buttons work except the off button.

KitchenAid KEBS208SSS02

  • Date: 1/3/2012

Consumer reports that during self cleaning cycle, the door glass of the electric double wall oven shattered expelling the hot glass from the bottom of the door onto the floor burning it. Consumer says mfr replacing the same type of glass, but the hazard would remain.

KitchenAid KERC6R7

  • Date: 1/19/2012

Glass window on consumer's electric range oven cracked twice under pressure from broiler. First time, she was using oven for under 5 minutes when glass cracked, but remained intact. On 2nd occasion, she was using range & inner glass cracked & shattered inside oven.

KitchenAid KESA907PWW00

  • Date: 1/30/2012

When attempting to power electric oven in off position by switch consumer noticed that the range would not power off. The oven was set on 425 degrees on bake for about an hour prior to the incident. The circuit breaker had to be pulled.

KitchenAid KEBS277SSS00

  • Date: 2/6/2012

Consumers ran self clean cycle on upper oven of double wall oven & later did the same thing on lower oven. About half way through the cycle inner glass on lower oven door exploded, sending glass across kitchen.

KitchenAid KEBK101SSS04

  • Date: 2/7/2012

Consumer reports that the electric wall oven was 30 minutes into the "self-cleaning" mode when one of the the door glass panes shattered and poured out of the door seam onto the hardwood floors causing them to burn and start smoldering. Her 10-year-old daughter was injured.

KitchenAid Architect Series II KGSK901

  • Date: 2/8/2012

Consumer reports that he has been having numerous problems with the gas range since he bought it, including the oven frequently not lighting and leaking gas and the burners blowing out and leaking gas when on simmer. A recent repair at his cost fixed only the burner problem.

KitchenAid KEB5207SBL

  • Date: 3/7/2012

Consumer was running self cleaning mode on electric double oven when approximately 1 & 1/2 hours into cycle she heard loud pop. She went into kitchen & saw glass flying out from between 2 ovens & continued to come out of ovens for 2 hours. She turned unit off at breaker.

KitchenAid Superba KGRT607HBS6

  • Date: 3/9/2012

Consumer reports that the backsplash of the stove shattered while a pot of potatoes was simmering in water on the back burner but not touching the backsplash. Consumer says shards of glass covered the stovetop and reached the neighboring countertop.

KitchenAid KGRT607

  • Date: 3/12/2012

Consumer's gas range turns-on on its own. Electronic control panel on this model suffers from electrical interference which causes oven to activate on its own. Consumer uses child safety lock to disable control panel, but even child safety lock unlocks on its own.

KitchenAid KERS807SSS02

  • Date: 3/13/2012

When the owner used the self cleaning feature of the range for the 1st time, an hour & a half into the cleaning process, the control panel went out, & the oven door would not open due to a defective sensor. Also water boiled over the unit shorted out parts of the panel.

KitchenAid KEBS207SBL02

  • Date: 3/19/2012

Consumer reports that while she was using the wall oven's self cleaning feature for the first time which had been on for about one and one half hours, the inner glass exploded, sending glass pieces four to five feet away from the oven with much of it remaining in oven.

KitchenAid Architect Series II KEBS207SSS02

  • Date: 3/28/2012

24 YOF stated that while oven was in use she heard loud pop & saw fissures form on inner glass panel of oven. Glass immediately shattered & exploded out bottom of oven door. Glass was coving inside of oven. Glass shards were found everywhere.

KitchenAid KEBC207KBT0

  • Date: 4/2/2012

Consumer's parents placed electric wall oven on self-cleaning mode. Later they noticed smell of smoke. When they awoke smoke didn't dissipate. Wooden cabinet next to oven had burnt hole in its center. There was no visible damage to wall oven.

KitchenAid KEBS208SS

  • Date: 4/2/2012

Consumer reports that they used the self cleaning feature on the double oven for the first time and after about 2 hours the inside glass of the glass door shattered with an explosion and glass flew everywhere in thousands of small pieces. Consumer's wife received a small cut.

KitchenAid KEBS207SBL04

  • Date: 4/2/2012

Consumer reports that the bottom oven of the double wall oven was in self cleaning mode for approx. 1 1/2 hour when she heard a popping sound and noticed the inner layer of the two-layered door glass had exploded into tiny pieces. Months ago same happened with the top oven.

KitchenAid Superba KEMC308KSS0

  • Date: 4/6/2012

Exterior glass on consumer's wall oven door shattered into hundreds of pieces. Consumer & partner were startled by loud crack/pop door made as it shattered & ran to investigate & found glass all over floor in front of oven.

KitchenAid KGRS505X

  • Date: 4/23/2012

On at least 10 occasions consumer discovered gas on in his house, only to find knob on front of gas double oven has been turned on, allowing seepage of propane into house. His concern is that knobs are too easy to turn on, allowing gas to kick on if knob is brushed against.

KitchenAid KEBC247KSS

  • Date: 4/27/2012

Shortly after consumer placed double oven on self cleaning cycle, he went to place something inside oven & notced that 12" by 14" inside glass panel of oven had 10" crack along bottom area of glass.

KitchenAid KESI901PBS02

  • Date: 6/1/2012

After consumer made pizza in electric oven, pushing "off" buttom would not turn oven off, so consumer had to turn off circuit to oven. Consumer has not used the oven since then. Consumer believes it poses fire hzard.

KitchenAid KEBS207SS

  • Date: 6/3/2012

consumer was using self-cleaning feature on the double built-in electric wall oven. Soon after it began it's cool-down cycle, but while still in locked mode, inner glass exploded with a loud bang, sending a shower of hot glass onto kitchen floor through gap in bottom of door.

KitchenAid KERC601HBTG

  • Date: 6/18/2012

A female consumer pulled electric range from the wall & noticed a burnt mark on cabinet that indicated that the unit overheats. The right front burner was blackened with burnt marks at the connection point. The unit had service done within 2 months of purchase. Fire hazard.

KitchenAid KEBS207SSS00

  • Date: 6/21/2012

46 YOF stated that the lower oven was set to self-clean. About 30 minutes after starting, the inner-most glass door shattered. This was the first time she had used the self-clean feature of the lower oven.

KitchenAid KGRA806PSS02

  • Date: 7/3/2012

After gas range was in use, "off" button failed to operate, making impossible to turn oven off without using circuit breaker. Consumer stated that this is happened not first time. It has been 4 years since consumer had this problem, which was fixed by replacing switch membran

KitchenAid KGCC506RBL

  • Date: 7/22/2012

Consumer states that when his wife lighted the burner, the glass gas cooktop exploded with glass shards flying as far as 7 feet away all over the place. She was injured. Consumer believes it was caused by accumulation of gas under the glass being ignited by the spark ignitor.

KitchenAid KESC300HWH4

  • Date: 8/9/2012

Oven of electric range was on broil when consumer head loud noise. Consumer opened oven further, & saw that inside glass of door had exploded into oven. Consumer shut door all the way & turned oven off.

KitchenAid Architect Series II KGRS205TSS4

  • Date: 8/29/2012

Owner noticed that the knobs on the gas range attach with plastic sleeves that started cracking & wouldn't turn the metal piece that turns on the gas. On 1incident, a knob broke before the flame caught & gas started filling the room. When got the flame, it would not go off.

KitchenAid KEAC277KBT0

  • Date: 8/23/2012

consumer stated three months after purchasing electric wall oven, they noticed an electrical hole in the back of the upper oven. He says that a flame ignited from inside the oven while the unit was in self cleaning mode. no unjuries.

KitchenAid KGRK806PWH02

  • Date: 9/12/2012

Consumer reported that stove failed to function properly multiple times & required multiple repairs to touch panel control & currently oven doesn't turn off. Consumer stated that to get oven to stop running consumer needs to shut off circuit breaker.

KitchenAid KEBS1777

  • Date: 9/17/2012

1.5 hours into the self-clean cycle of the electric wall oven, there was a loud explosion as glass started shooting out from the bottom of the oven. The hot glass scorched the hardwood floors. Consumer opened the door and found glass everywhere.

KitchenAid Superba KEBS208DBL8

  • Date: 9/24/2012

Consumer reports that her 12 year old convection oven shattered while in self-clean mode. She says she started the self-clean cycle according to the directions and it was one hour into the cycle when the inner door glass shattered.

KitchenAid KGSI901PBS01

  • Date: 10/9/2012

Consumer reports that grates on her gas range keep cracking & posing burn threat. She reports that this happened 3 times & each time she has gotten them replaced. She reports that average life of these grates is 2 years. They need to be replaced after that.

KitchenAid KEBS277SSS04

  • Date: 10/10/2012

Consumer reports that double oven inner glass exploded when ran the self-clean cycle. Company inspector came to the house & said it was a defect & replaced oven. After several months the consumer ran self-clean on the new oven, & it also exploded hot glass all over floor.

KitchenAid KERA807PBL02

  • Date: 10/11/2012

Consumer says that button on electric range oven does not turn it off. Technician with local dealer said that there is switch membrane that needs replacement. Consumer says that he had to shut off circuit breaker to oven to get it to turn off.

KitchenAid KEBK206SSS

  • Date: 11/4/2012

Consumer reports that while the double wall oven was approximately 2 hours into the self-clean cycle, the door glass exploded, sending glass across width of 10 foot wide kitchen.

KitchenAid KDR505XSS01

  • Date: 12/7/2012

When 48 YOF attempted to pull out roll-out rack in lower oven of dual fuel double oven range, 2 glass baking dishes sid towards back of rack & slid off back of rack & landed in bottom of oven. She sustained minor burns on her hand & received first aid.

KitchenAid KERA807PSSOO

  • Date: 12/10/2012

Consumer reports that free standing range oven does not turn off. Consumer reports that "off" button stops working. Consumer believes that manufacturer should redesign switch membrane so this doesn't happen.

KitchenAid KEBS207

  • Date: 12/20/2012

Consumer placed double oven on self cleaning mode, went downstairs, heard large boom & ran upstairs. She saw glass shooting out of oven door from bottom. Outer oven glass panel was still intact. Glass shot out about 12 feet & into her dining room behind oven.

KitchenAid KEMS308SSS05

  • Date: 12/28/2012

Consumer stated that oven was on self-clean cycle for about 2 hours when she heard exploding sound & noticed entire outer glass shattered from oven. House was filled with smoke. 57 YOM corneal abrasion was aggravated from smoke. He used over counter eye drops.

KitchenAid KAKEBS177SSS

  • Date: 1/9/2013

Consumer reports that wall oven was set to self-clean cycle. Thirty minutes after cycle started the inner glass door 'blew up'. Glass was scattered in the interior of the oven and on the kitchen floor, damaging the floor.

KitchenAid KEB 207KBL0

  • Date: 1/11/2013

39 YOF stated that double oven heated up continuously & gave overheating warning error. It has protective locking mechanism, but door never locked & when door was opened, they were blasted by heat. In order to shut it off they had to throw breaker. She was injured, no1st aid.

KitchenAid KEBS277SSS

  • Date: 1/28/2013

Consumer reports that after running self-clean option for first time for 45 minutes on double oven she heard loud explosion. Glass door had exploded & shards of glass were flying through kitchen & into other rooms.

KitchenAid KERK807PSS00

  • Date: 2/4/2013

Consumer states cooking range that is installed in a vacation rental home works fine but cannot be turned off. Guests had to leave the oven on the entire night before being able to contact someone. Manufacturer is aware of the problem but is not willing to pay.

KitchenAid KEBS177SWH

  • Date: 2/15/2013

Approximately one & half hours after consumer turned on self-cleaning function on electric range she heard what sounded like huge bang with what sounded like glass hitting something. She found that inside glass of oven door had exploded.

KitchenAid Architect Series II KEBS207SSS

  • Date: 3/2/2013

48 YOF was using electric oven on self-cleaning cycle for first time, when inner glass door exploded with such force that shattered glass blew through seams of locked oven door. There was glass all over kitchen, & oven itself was filled with broken glass.

KitchenAid KEBS208DSS11

  • Date: 3/6/2013

Consumer stated that while cooking chicken in the oven, it "beeped" too soon. She saw the top element (broiler) was on and very red, and the chicken was burning. When she closed the door, it locked and the oven panel said "too hot". The chicken finally caught fire.

KitchenAid KKEBS208SSS04

  • Date: 4/3/2013

Consumer reports that the first time they attempted to use the self-clean feature on their built-in double oven, the inner glass of the oven door shattered into small chards all over inside the oven. After professional repair, used the feature again and had similar results.

KitchenAid KEBS208SSS04

  • Date: 5/3/2013

Consumer reported that after oven was on self-cleaning program on level 5 for two hours she heard explosion flash/pop. Inner glass of oven was shattered. All of sudden waterfall of glass came from bottom part of upper oven door.

KitchenAid KGCC506RWW04

  • Date: 5/24/2013

49 YOF reported that flames shot up out of a knob hole of gas cooktop because water went into the hole and activated electric starter without the knob being turned on.

KitchenAid KEBS207SSS00

  • Date: 6/2/2013

47 YOF used damp cloth to wipe out crumbs and debris from bottom of both built-in ovens. She set it to five (maximum self cleaning mode) & turned on oven. During cool down cycle safety glass exploded & shattered all over kitchen and oven.

KitchenAid KEBS277sss04

  • Date: 6/17/2013

The oven glass exploded after one hour of self-clening. Product is a double oven.

KitchenAid KGRS505X

  • Date: 6/27/2013

Front burner control knobs on gas range turn on if they are leaned on or brushed. Gas flows, but there is no clicking sound. Leaning over stovetop to clean or access digital controls causes this easily. 54 YOF entered kitchen to smell of gas three times. 62 YOM was present.

KitchenAid KA KERA205PSS

  • Date: 7/3/2013

The off button on consumer's oven has stopped working. Consumer can't shut off the oven. Consumer has to go to the basement and turn off the breakers.

KitchenAid KGRS202BSS

  • Date: 9/3/2013

The consumer reports that the range has excessive heat on the outside and controls while using the oven. He says they were told the range and controls can reach an acceptable 160 degrees. He is concerned this is hot enough to burn skin and reports burn injury to wife, age 65.

KitchenAid KERS202BWH

  • Date: 9/11/2013

Consumer turned on oven & entire outer area of ceramic top of electric rage became extremely hot. She turned off oven & let range cool down. She turned on burners & again entire outer area of ceramic top became extremely hot to touch.

KitchenAid KGRS505XSS01

  • Date: 9/24/2013

Consumer reports that while using the range top, the right rear burner became locked in the "on" position. The burner knob wouldn't turn to shut it off. It was diagnosed as burner valve break. Similarly a year before, the center burner was locked in the "off" position.

KitchenAid KEMC308KSS02

  • Date: 9/30/2013

The consumer stated that while a technician was working on his wall oven/microwave combo unit to fix the microwave door switch, he discovered that the main power feed had burned up on the wiring harness which he said was a known problem and a fire hazard with recall on it.

KitchenAid KDRS505XSS

  • Date: 10/7/2013

Dual fuel double oven range knobs have no indent to stop them from turning on. Gas leaks without lighting or any warning.

KitchenAid Architect KERS202BSS

  • Date: 10/21/2013

Electric oven was at 350 degrees when 47 YOF opened bottom drawer. Front facing of drawer burned blisters on tops of 4 of her fingers when they brushed against this area. She received first aid. Top & sides of range & front of oven door were all too hot to touch.

KitchenAid KEBS2777SSS

  • Date: 11/18/2013

Consumer stated that his wife put the upper oven in the self-cleaning mode. While they were the family room, they heard a crash & saw shards of glass all over the kitchen floor in front of the oven. The inside panel of the oven door had exploded.

KitchenAid KGRC707LBS0

  • Date: 12/6/2013

Consumer reported that glass on oven door of gas stove exploded & shattered. It started as small crack week ago, & then glass suddenly shattered. Consumer stated that oven was not in use at time & nothing was dropped onto glass, ever.

KitchenAid KERC607HWH4

  • Date: 12/21/2013

Consumers heard beeping in middle of night & discovered that electric range-oven started by itself reaching temperature of 450. They had repeatedly reset/unplugged range, but within 5 minutes, oven again starts by itself, sometime setting itself to 500 degrees.

KitchenAid Artisan KGRS303BSS1

  • Date: 12/22/2013

When using gas stove, knobs get so hot that they have burned 53 YOF's fingers. She received no first aid or medical attention. She is concerned her small grandchildren may get burned by these knobs. She gets her fingers burned each time she uses oven & stove top.

KitchenAid KEBS107

  • Date: 12/22/2013

The consumer reports that the glass door on her 1.5 year old oven exploded. She says she was cooking at 450 degrees for about 30 minutes when the tempered glass oven door window exploded downward onto the floor.

KitchenAid KEBS207SSS00

  • Date: 12/23/2013

The consumer stated that she was baking dinner rolls in bottom oven when they heard a loud explosion. The inter glass had exploded sent hot pieces of glass all over the inter oven and out the bottom of the door onto the floor.

KitchenAid KGRS202BSS

  • Date: 12/30/2013

An element of gas range turns on when the knobs are lightly brushed, touched or reaching for the microwave. When the elements ignite, they turn on with large flames. She was offered to exchange the range but she stated that other units also do not have the safety feature.

KitchenAid KEMS309WH00

  • Date: 1/2/2014

The consumer stated that she was using her electric oven at 375 degree when approximately 1 hour later the oven glass door shattered which caused glass pieces to fall through the bottom of the oven door onto the floor. She reports that the inner door glass was replaced.

KitchenAid KEMS378SSS00

  • Date: 1/28/2014

I was heating some food in my electric oven and the oven door glass exploded and shattered; glass was all over kitchen

KitchenAid KEBS207SSS04

  • Date: 2/27/2014

A 49 YOF was injured when the glass in her oven exploded during use sending small pieces of pulverized glass flying 8 feet away in her kitchen. The glass cooking dish, survived intact, but was full of broken oven glass. Manufacturer is not taking the complaint seriously.

KitchenAid KEBC208KBT04

  • Date: 3/4/2014

Consumer was broiling stake in his electric lower oven for 30 minutes. When he removed the stake from oven, gravy drops fell over the inner glass door of the oven & immediately the inner glass door shattered. He cleaned the lower oven & has discontinued the use of it.

KitchenAid KEMS308SSS05

  • Date: 3/23/2014

59 YOF's wall oven was on its "self-cleaning" cycle for approximately 2 hours when door's inner glass exploded, spewing beads and chards into kitchen from beneath its closed and locked doors. 59 YOF was seated approximately 15 feet away. 59 YOF & 61 YOM weren't injured.

KitchenAid KEBS107SSS04

  • Date: 4/7/2014

Oven was on 2 1/2 hour self-cleaning cycle & was at approximately 1 hour & 20 minutes when consumer heard loud explosion. She saw glass on her kitchen floor. Glass had gone as far as 3 & 1/2 feet out from oven with majority of pieces staying inside oven.

KitchenAid KEBS207SBL02

  • Date: 4/8/2014

The consumer was baking at 400F. She stated that the middle glass on top oven door shattered and made noise. When she opened door to take her food out, the shattered glass fell out onto the kitchen floor. The glass broke into small, pebble like pieces.

KitchenAid KGSS907XSP

  • Date: 4/23/2014

The 42-YOM consumer awoke early morning to the smell of a gas leak, checked the stove and it was leaking gas while in the off position. The service person confirmed with the beeping gas sensor that both the high BTU burners were leaking. The consumer reports injury to self.

KitchenAid KEHU309SSS00

  • Date: 4/23/2014

Consumer placed her convection oven self-cleaning cycle. The cycle continued running for about one hour when she heard a loud exploding sound & noticed that the inside layer of glass in the oven's door had exploded. The consumer pressed the stop button & turned the oven off.

KitchenAid KEBC107KBL

  • Date: 4/30/2014

The consumer stated that the inner glass of her electric wall oven shattered during regular use. The consumer looked up the problem online and found he's not alone.

KitchenAid KECC664BBL00

  • Date: 5/9/2014

The consumer stated that the power-on light did not come on for the right front burner of the electric cooktop. On opening, he saw the burner ceramic holder broken with chips on the elements & elements overlapping. He discovered that 4 of 5 ceramic burner holders had broken.

KitchenAid KGSA906PSS02

  • Date: 5/29/2014

Consumer was baking food in his range's oven. He tried to turn off the oven by pressing the "off" option on the control panel keypad, but the control panel did not respond & the oven would not turn off. He decided to disconnect the range's power by turning off the breaker.

KitchenAid Superba KEMC308KSS04

  • Date: 6/21/2014

Consumer's wife decided to clean oven of oven & microwave combination unit. This was first time oven was cleaned using built-in high temperature cleaner. During process window of microwave blew out scatter flying glass throughout kitchen.

KitchenAid Superba KERC608LSS0

  • Date: 9/2/2014

42 YOF turned oven on to preheat & she noticed odor. She discovered flashing light & then opened oven & saw that it was caused by broiler element that was arching. She burned right index finger when sparks hit it. She didn’t seek medical treatment.

KitchenAid KESC307HBT

  • Date: 9/30/2014

Consumer stated that all 3 racks in an electric oven are not able to hold the weight that is put on it. The consumer believes that the walls might have moved out a little bit, making the oven wider. The oven is self-cleaning, so the extreme heat could have caused an issue.

KitchenAid KEBS208SSS

  • Date: 10/13/2014

Consumer stated that glass door of Electric Double Wall top oven exploded spitting out hot glass across kitchen during self-clean cycle. There were thousands of tiny pieces of tempered glass shatters. Consumers shut off power at circuit to turn oven off. No one was in kitchen

KitchenAid KEBC208KSS0

  • Date: 10/16/2014

Consumer's wife set upper built in oven to self cleaning mode. Next morning, he noticed unit was on, but control panel indicated that it was off. He shut it off at circuit breaker. Unit continued to fail to turn off. Technician determined it had broken heating element.

KitchenAid KERA205PWH

  • Date: 10/21/2014

The consumer reports that electric range oven will no longer turn off when the "OFF" button is pressed. The circuit breaker needs to be tripped to turn off the oven.

KitchenAid KGRS202BBLO

  • Date: 11/17/2014

The consumer stated that the glass oven door exploded into a million pieces across a ten foot area while they were not home. The consumer stated that the oven had not been used in days.

KitchenAid Architect Series II KEMS308SSS05

  • Date: 1/4/2015

A 57 YOF purchased the Microwave Combination Wall Oven. She ran the self-cleaning cycle for perhaps the second or third time since owned the oven. At 2 1/4 hrs. into the cycle, heard a loud explosion & glass breaking. The inside glass door had shattered & was spilling out.

KitchenAid KEBS279BSS01

  • Date: 1/8/2015

A 49-YOF was wiping the upper oven of her double wall ovens after running the self-clean cycle when a strip of metal in the design cut through the towel she was using and sliced the pad of her pinky finger almost off. It required 7 stitches and she has now no feeling there.

KitchenAid KEBS107SSS02

  • Date: 1/21/2015

Consumer reported that his oven door exploded twice. First time door was replaced however incident re-occurred. Electric oven was on approximately three minutes, while unit was pre-heating, & inner glass door shattered dispersing glass pieces onto floor.

KitchenAid KGRS303BSS1

  • Date: 1/30/2015

While gas range w/ convection oven was preheating, consumer noticed black smoke coming out of vents and flames coming up from bottom of stove's floor. She pushed the off button, but flames continued, which she extinguished w/ water. The unit had been repaired for leaking gas.

KitchenAid KDRS807SSS04

  • Date: 2/2/2015

The heat from the gas burners on the dual fuel range stove top over a 3 year period has caused the cast iron grates to sag, resulting in an unstable platform for cooking utensils. The consumer stated that extreme care must be used at all times.

KitchenAid KEBS209BSP00

  • Date: 2/17/2015

A 39 YOM reports that center pane tempered glass on our Wall Oven exploded while we were eating. It had just been installed by our builder & less than a couple months old. No damage was inflicted before the explosion of the glass. We cooked a meal, shut off, & it exploded

KitchenAid KGRS202DWH0

  • Date: 2/19/2015

Consumer accidentally bumped into gas range's knob. His daughter noticed that entire house was filled with gas. He instructed her to turn off propane tank outside house. When she finally got inside house, she saw that left burner knob of stove was on "LOW" position.

KitchenAid Architect Series II KGSS907SWH02

  • Date: 2/27/2015

Gas range spontaneously started with igniters continuously firing & broiler flame in oven turning on. Consumer & her husband evacuated 2 kids & turned of electricity & gas to unit. Spark module was replaced. Two months later, front left burner turned itself on.

KitchenAid KGCD8078SS

  • Date: 3/7/2015

When using large pan or stock pot for any prolonged time, heat of pot melts gas cooktop knobs.

KitchenAid KA-KESS907SSS

  • Date: 3/23/2015

Consumer noticed that whenever she leaned against electric range knobs, it would turn burners on. Her spouse leaned against knob & when he had left kitchen, they noticed that plastic container which was sitting on burners started melting & flames erupted.


  • Date: 4/10/2015

The consumer stated that the oven glass door shattered without the oven being on. The manufacturer was contacted and they advised that they had followed industry standards and was unable to assist. The consumer feels that the oven glass door is a safety hazard.

KitchenAid KEMC308KSS04

  • Date: 5/16/2015

46 YOF reports that she was using the wall oven when the middle layer of glass on the oven door shattered. The pieces dropped to the floor through vents in the bottom of the door. The outer glass then shattered. Consumer and 16 YOM son were standing in front of the oven.

KitchenAid Superba KGRT607HBS3

  • Date: 5/22/2015

Gas oven would not turn off when consumers pressed "cancel" or even "start" & "cancel." 65 YOF put oven at 425, & it beeped when she went to shut it off, but it did not shut off. They pushed "cancel," & it would beep, but not shut off. It went off on its own 15 minutes later.

KitchenAid KGR5505XSS02

  • Date: 5/26/2015

Caller states since purchase knobs on his gas range do not ignite immediately when powered on & if brushed against accidentally the gas escapes. He noticed that other brands had the same complaints online. He feels ranges with defective knob are dangerous & should be recalled

KitchenAid KESC307HBS8

  • Date: 6/16/2015

The 56-YO consumer stated that he was broiling some things in the oven when all of a sudden he heard a pop sound in the kitchen. He opened the oven door and saw that the inside glass had shattered. The consumer reported sustaining injury.

KitchenAid KEMS08SSS05

  • Date: 7/13/2015

About 45 minutes into built-in oven's first self-cleaning cycle, consumers heard loud bang, looked over & saw shattered glass. Consumer's niece ended up with glass in her foot. She received no first aid. Oven is inoperable.

KitchenAid KDRP407HSS4

  • Date: 7/14/2015

It is reported that the Dual fuel Oven goes on by itself. The dial is on the reset position and the oven's broiler goes on anyway. There is no reason for the oven to go on when the dial is in the off position. Consumer is concerned that this may pose a possible fire hazard.

KitchenAid KFGS530ESS

  • Date: 7/23/2015

Consumer reported that she received gas range & noticed that there was a gas leak under the panel of the range and from some of the burners. The gas company was contacted and they came out and turned the gas off. She is concerned that this range is unsafe.

KitchenAid KERS202BSS

  • Date: 7/23/2015

The range was set up & turned on for first time us. About an hour after turning it off, a 46 YOF leaned against the top to set the timer & the surface was scalding hot, so hot that she thought that the burner was turned on. The handle was hotter than the surface.

KitchenAid KDRS505XSS01

  • Date: 8/12/2015

Consumer stated that defect in the dual fuel range caused the racks to dislodge when pulled out of the oven. 60 YOF managed to partially catch turkey as she slid rack out, avoiding burn.

KitchenAid KEBS109BSS00

  • Date: 8/13/2015

An electric range overheated after it was preheated to 350 degrees and then used for baking for 5 minutes. A glass dish inside exploded and another dish was browned. The oven was too hot for the female consumer to stand in front of. The oven then stopped working.

KitchenAid KESC300HBL4

  • Date: 9/6/2015

Electric Oven's heating element arced & sparked & broke. I replaced heating element. Later interior glass window popped & shattered while my wife was cooking at just 350 degrees. A glass chunk about 2" long & 1/2" wide along with a lot of fragments broke out & landed in oven.

KitchenAid KDRP407H554

  • Date: 9/10/2015

I had an issue with my stovetop oven. The oven goes on when the dial is on the OFF position. It is a real fire hazard. I was home at the time & was able to disconnect the oven at the circuit breaker box. If I was not there, my house would have burned down.

KitchenAid KGCV566

  • Date: 9/26/2015

A 74 YOF turned on the burner of this cooktop under a 5” tall pot containing oatmeal & water. There was a large flame up to the top of the pot & completely around it. Then the entire cooktop exploded shooting glass up in the air & across the room. She had minor cuts on arm.

KitchenAid KEMS308SSS33

  • Date: 10/22/2015

Consumer started self-clean cycle in built-in (electric microwave & convection combination) oven. Two hours into cycle, glass in oven door exploded, sending small shards of glass throughout kitchen & inside oven. No one was standing in front of oven.


  • Date: 10/26/2015

A 38YOF's gas cooktop exploded. The fire was contained and firefighters turned off the gas and put out the rest of fire.

KitchenAid KEBS107SSS-04

  • Date: 11/10/2015

The consumer reported that the tempered glass on the oven door broke during self-cleaning and hot pieces of glass (800 deg F) poured onto floor burning the wooden floor.

KitchenAid KEMS308SSS00

  • Date: 11/16/2015

The consumer stated that while her double wall oven had "self-clean" in progress, the inner glass panel shattered. Glass was shot out the bottom of the oven door, reaching as much as 10 feet distance from the oven. Hot glass scorched baseboards. No one was near it.

KitchenAid KEBC147VSS02

  • Date: 12/3/2015

The consumer turned on the oven to use the self cleaning system. She set it for two hours and 30 minutes. During the process, the house started to heat up and there was a terrible smell in the house. Her eyes got teary and watery.

KitchenAid KEBS107SS02

  • Date: 12/8/2015

Glass door of oven exploded about 20 minutes into self-cleaning cycle & hot glass filled up bottom of oven & poured out bottom of oven & onto floor. Consumer stated that despite hours of cleaning & vacuuming, oven contains shards of glass. Bottom of oven is charred.

KitchenAid KESS907SSS00

  • Date: 12/17/2015

Consumer stated that burners on stove top come on when knobs are bumped.

KitchenAid KSDB900

  • Date: 12/28/2015

The consumer stated he smelled gas on different days. Consumer stated that one of the knobs was slightly turned. Different knobs were slightly turned at those days consumer smelled gas. A sharp unfinished edge on knobs can catch easily material & cause knobs to turn.

KitchenAid KEBS207BSS

  • Date: 1/14/2016

Consumer's oven was programmed to self-clean. Consumer awoke to sound of shattering glass. Consumer found glass all over the kitchen floor due to shattering of the oven door. The inner glass on the door had shattered at the very end of the cleaning cycle.

KitchenAid KEBS208SS04

  • Date: 1/26/2016

A 57 YOM had the lower oven in self-clean mode. It had been cleaning for approximately 1 1/2 hours then he heard an explosion & glass splattering across the floor. The inside glass of the lower oven door had shattered.

KitchenAid KEBS208SSS00

  • Date: 2/29/2016

Consumer's double oven malfunctioned. The glass shattered after using the clean cycle for the first time. Shards were all over the kitchen.

KitchenAid KDRU707VSS01

  • Date: 3/17/2016

Oven of dual-fuel range was preheated to 450° & two minutes after pizza was placed in oven, oven failed. Oven shorted out & electrical flashes were seen inside oven. Consumer tripped circuit breaker. Upon inspection, terminal block caught fire & wiring from block burnt/melted


  • Date: 4/29/2016

The consumer stated that the double wall oven door glass exploded when put in the "self clean" mode.

KitchenAid KSEG700ESS0

  • Date: 6/6/2016

The inside oven door of consumer's electric range shattered while consumer was baking cookies at 350 degrees. The range was 6 weeks old and nothing had been dropped on the door prior to the incident.

KitchenAid KOSE500ESS00

  • Date: 6/13/2016

Few hours after consumer used oven self-cleaning feature for 1st time, he noticed that oven's control panel was blank & door was locked. Technician told consumer that two fuses were blown out & one of fuses controls fan. Cabinets surrounding oven were scorched.

KitchenAid KSGG700ESS0

  • Date: 7/10/2016

Consumer reports that gas range's exterior surfaces become extremely hot after oven had been on for a while. Top surface gets so hot, it could burn someone's skin. Consumer fears for safety of grandchildren when they visit. Consumer was advised that this is a design defect.

KitchenAid KFGG500ESS

  • Date: 8/1/2016

After the gas range oven was turned on for 30 minutes or so, I have noticed the front stainless steel panel was extremely hot to the touch. The new replacement range showed exactly the same signs. The panel housing the knobs recorder a temperature in excess of 190 F.

KitchenAid KECD867XBL02

  • Date: 8/5/2016

I was using my glass cooktop with downdraft. After completing my last cooking task, I turned the burners off. Within about 30 minutes, I noticed that the indicator light was on & the burner was hot & heard a wire shorting sound (sizzling/clicking) from the area of the knob.

KitchenAid KSGG700ESS

  • Date: 9/23/2016

38 YOM reported that gas oven door panel & control panel get red hot. It is so hot that they were able to cook egg on control panel. Oven's exterior becomes so hot, it is untouchable. 38 YOM was injured, no 1st aid received.

KitchenAid KGRS505XSS03

  • Date: 11/4/2016

The consumer stated that while using two burners on the gas range, one of the valves locked the burner in the "on" position. She stated that they'd had the burner valves lock 3 times before, but always in the "off' position. This time they had to turn off the gas to the unit.

KitchenAid KEBS207SSS

  • Date: 11/21/2016

Consumer’s wall oven exploded when they ran self-clean on bottom oven. The interior glass panel exploded into a million little pieces that started shooting out around edges of door, onto hard wood floor. The little glass pieces were so hot they burned spots into wood floor.

KitchenAid KCGS350ESS00

  • Date: 12/8/2016

Consumer stated if somebody accidentally turned gas on by rubbing knob of gas range, it can bypass ignition point & remain on unlit. Consumer smells gas & goes to turn it off. Consumer can't turn gas off without passing igniter point which sets off spark & ignites escaped gas

KitchenAid KEBS208SSS02

  • Date: 12/21/2016

The consumer stated that their electric dual wall oven was in self-clean mode when they heard a loud bang. Found the inner glass panel of the top unit had split into thousands of fragments. Chards of glass were pushed thru the steel mesh gasket while the oven door was locked.

KitchenAid KEBS207SSS02

  • Date: 12/30/2016

The inner glass in the bottom oven of my dual oven shattered during the self cleaning cycle. Glass scattered on the floor in front of the oven. I have only cleaned this bottom oven a handful of times as I rarely use the bottom oven.

KitchenAid KOSE500ESS

  • Date: 1/2/2017

Consumer turned on self-clean cycle for wall oven. More than one hour later they heard loud exploding sound & glass came shooting out bottom oven vent. It appears that inside glass has shattered. Glass continued to shoot out after oven had been turned off.

KitchenAid KOSE500ESS00

  • Date: 1/9/2017

32 YOF consumer used self-cleaning function of oven for first time. First 2 hours into use, consumer wanted to switch on oven light & inner pane of glass in door shattered. Some glass fell outside. Glass fell out after cooling. Hazard is glass can be stepped on or ingested.

KitchenAid KSGB900ESS

  • Date: 1/9/2017

The consumer stated that four times his wife has accidentally turned on a burner on their stove top by leaning against one of the knobs while cooking or reaching up to the microwave. Three times they smelled gas leaking much later. One time the burner lit.

KitchenAid KODE500ESS

  • Date: 1/9/2017

The consumer stated that while using the self-cleaning for the first time on the upper oven only of her double wall oven for the shortest cycle available, about halfway there was a tremendous blast. She went into the kitchen and found glass everywhere as well as smoke.

KitchenAid KSDB900ESS0

  • Date: 1/16/2017

The consumer stated that his electric oven/gas cooktop range has malfunctioned on three occasions, resulting in a fire in the oven on one occasion and bread burned to a crisp on another occasion. On all 3 occasions, the oven was set on the normal bake setting, not Convection.

KitchenAid KEMC308KBL04

  • Date: 2/21/2017

Consumer reported that double wall oven has exploded while cooking & there were glass shards everywhere.

KitchenAid KGCC506RBL

  • Date: 2/27/2017

The consumer stated that their gas stovetop blew up shattering the glass of the exhaust hood and sending shards of glass and ceramic 25 feet down the hall and into other rooms. His daughter who had tried to turn a gas burner on miraculously escaped with just a small cut.

KitchenAid KODE300ESS

  • Date: 3/12/2017

The consumer reported that the interior glass pane on the oven door shattered during self-cleaning, spilled out of the oven, and almost burned their dog.

KitchenAid KEBS20855504

  • Date: 3/16/2017

Electric range was on cleaning cycle approximately for one hour when consumer heard sound like explosion or crash. She & husband discovered glass all over kitchen. Inside door of range exploded with glass coming out through bottom of outside glass. They turned unit off.

KitchenAid KEBS207BBS01

  • Date: 4/5/2017

62 YOF consumer was baking food using broiler. Strange crackling sound was heard and consumer found that a large shard of glass flew out of the oven followed by smaller splintered glass pieces. 1/4th of door fell away; a large sharp piece was hanging crooked on oven door.

KitchenAid KEMS378SSS04

  • Date: 4/10/2017

47 YOM stated that Internal Glass of wall oven convection combo exploded in middle of night during a cleaning.

KitchenAid KOCE500ESS

  • Date: 4/11/2017

The oven, which was installed 3 weeks ago, was cycling through it's high heat self clean cycle. About 2 hours into the cycle, the inner glass of the oven window shattered and spilled onto the floor and the bottom of the oven.

KitchenAid KEBS107SWH

  • Date: 5/5/2017

Convection oven glass door exploded. We were just heating up the over to 350 degrees to bake a cake. Glass door exploded. Nobody was hurt.

KitchenAid KEBS277SSS

  • Date: 6/26/2017

We have a (electric) double wall oven. I was heating both ovens & temp was warming to 450 degrees. All of a sudden there was a loud pop & oven glass on the lower oven shattered inside of the oven & fell outside onto the wood floor. No one was hurt by the hot glass.

KitchenAid KSGB900ESS

  • Date: 6/28/2017

Gas range caught on fire while in use. Consumer tried to out out the fire but was not able to. FD was called & they said it was electrical fire (malfunction in wiring). Consumer said range knobs turn on if they have accidentally been bumped & gas starts leaking.

KitchenAid Superba KGRT607HBS9

  • Date: 7/12/2017

34 YOM reported that on several occasions gas range turned oven on or turned itself off without user input. Many times, once oven was on, electronic controls were frozen such that pressing 'Cancel/Off' button did nothing, oven wouldn't respond.

KitchenAid Architect KIRS608BSS0

  • Date: 7/16/2017

61 YOF reported this Induction range was repaired many times. Recently she was cooking in induction pan on right rear burner. About 10 minutes after turning burner on, she saw arc form between cooktop surface & pan, with popping noise. Burner shut itself off & stopped working

KitchenAid KGRT507GWHO

  • Date: 7/20/2017

The consumer stated that her gas oven range leaks gas every time the oven is in use. This occurs approximately five minutes after the oven is turned on, which eventually doesn't allow the oven to reach the desired temperature.


  • Date: 7/21/2017

The consumer stated that the gas range turned on by itself. The consumer stated that there was an electrical control panel glitch due to which they couldn't turn it off. Had to cut power to the range.

KitchenAid Superba KEMS308SSS02

  • Date: 8/9/2017

67 YOF reported that glass in oven door of wall electric oven has spontaneously shattered. While consumer was preheating oven to 350°, oven door glass shattered & glass flew all over floor & inside of oven while temperature was around 200°.

KitchenAid KEMS377GWH0

  • Date: 8/23/2017

Oven/microwave unit overheated during oven clean cycle. Melting plastic parts located above oven.

KitchenAid KSDB900ESSO

  • Date: 8/28/2017

Consumer stated that knobs on gas range tend to be turned on easily. He smelled overwhelming odor & discovered that it was gas odor, he turned off right rear burner. He awoke spouse & they got out of house to let home ventilate. Igniter doesn't ignite when burner turns.

KitchenAid KFDD500ESS

  • Date: 8/29/2017

Consumer had beef smell in kitchen. Consumer found that the smell is of gas and one of the burners emitted gas because a knob has been accidentally turned on. Consumer states this happened 4 times in the past before. No one was injured. Consumer feels this is a safety hazard.

KitchenAid KGRS205TSS4

  • Date: 9/28/2017

The consumer has had two knobs fail on their gas range. He stated that th esurrounding the steel boss embrittles and causes it to crack making the knob useless in turning off the burner. While his wife was cooking, the knob failed, and the burner was active for 20 minutes.

KitchenAid KGRK806PSS00

  • Date: 11/2/2017

OVENS THAT DON'T TURN OFF. The problem with switch is well known by manufacturer but so far they refuse to recall or redesign the part. It is very common for OFF BUTTON to stop functioning on both the gas & electric stoves that have this part. This is a serious safety issue.

KitchenAid KGSI901PBS02

  • Date: 11/6/2017

The consumer stated that on her gas range oven, the OFF button would not work. The oven was set for baking, so she turned it down as low as possible while they tried to figure out the problem. The only way to turn the oven off was at the main breaker box for the oven.

KitchenAid KEBS207SBL02

  • Date: 11/24/2017

The consumer stated that about 3 hours after starting the self-cleaning feature on his electric double wall oven, the inner glass on the top oven shattered. It created quite a mess the day before their Thanksgiving gathering. The oven is approximately 9 years old.

KitchenAid KCGS550ESS01

  • Date: 11/24/2017

On a cooktop, it is easy to turn on the gas without the flame being ignited. If I turn the gas on quickly, the gas flows freely without the flame being lit. If I let the gas flow for a while, & then turn the knob to the off, it sparks igniting the gas that accumulated.

KitchenAid KGRS505X

  • Date: 11/30/2017

38 YOF consumer had a fire from using double oven gas range. The range was on self-cleaning mode and fire started. Laundry room was situated below the stove and consumer noticed debris before the fire. Consumer put out fire and called FD, which checked for any other fires.

KitchenAid KODE500ESS00

  • Date: 2/8/2018

Consumer, while cooking in oven, heard loud popping sound. Upon investigation, consumer found that a large shard of porcelain enamel had broken away from lower cavity of oven. At closer inspection, several more sharp pieces of broken enamel were found. This is safety hazard.

KitchenAid KEBS207SSS04

  • Date: 3/21/2018

The consumer stated while placing [the lower unit of] their double wall oven in the self-cleaning mode, the interior layer of glass shattered.

KitchenAid KSEG700ESS

  • Date: 7/9/2018

Consumer noticed scratch on glass top & he rejected new electric range. He indicated that when movers tilted range upwards to slide it back out, exterior glass on oven door blew out. Glass shards flew about 12 feet per consumer.

KitchenAid KSDG950ESS

  • Date: 8/1/2018

65 YOM consumer purchased a downdraft dual fuel range. If the burner knobs are brushed against, gas will be released. Consumer was home and prevented explosion by shutting off range knobs. Manufacturer suggested to remove knobs when not in use.

KitchenAid KSGB900ESS0

  • Date: 8/11/2018

The gas stove knob bezel was peeling/flaking. It surrounds the stove knob, when the knob was turned, the piece that was flaking was sticking out and cut 37 YOF finger. She received 1st aid. Consumer stated that the metal covering to the bezel is a thin metal tape.

KitchenAid KGCD807XBL01

  • Date: 8/13/2018

49 YOF had two burners turned on with pots on them. She went to put 3rd pot on another burner & when she turned it on, glass gas cooktop made loud boom & exploded. Shattered glass went everywhere. Gas company checked & there were no gas leaks coming into house.

KitchenAid KOCE500ESS

  • Date: 9/15/2018

When running the microwave on convection, it vents excess heat onto the thick, metal oven door handle. The door handle absorbs & retains this heat thus becomes hot enough to burn your hand. Also, when the oven is on self clean, it vents its heat down on to the lower cabinet.

KitchenAid KGCT305GBL1

  • Date: 9/17/2018

[47 YOF] I was boiling a pot of water on my gas cooktop. It has a glass surface underneath the burners. The water had just begun to boil and without any warning, the glass cooktop exploded. It sent thousands of glass pieces across my entire kitchen. No one was hurt.

KitchenAid KGCC506RBL05

  • Date: 10/5/2018

77 YOM reported water dripped from pot lid & fell on gas cooktop, then dripped down into burner switch control creating short circuit which caused switched-off burners to attempt to light. Sparks at affected burners were continuous until released gas ignited with detonation.

KitchenAid KFDD500ESS02

  • Date: 10/29/2018

Consumer had a dual fuel double oven range. The blue enamel lining the inside of oven walls began to peel and flake away. In both ovens. Consumer noticed this and had the oven replaced 3 times with same issue recurring.

KitchenAid WEG750HOHZ0

  • Date: 11/26/2018

Guests in home accidently brushed against gas stove knobs & consumer woke up to smell of gas. She was able to turn on light switch without causing any harm. She's concern that knobs are being made that someone doesn't have to push them in to turn them on.

KitchenAid KEMC308kSS01

  • Date: 1/3/2019

Consumer opened the electric oven's door while it was at 400 degrees and the glass outer door shattered. Glass popped out of the door.

KitchenAid KEBS207SSS04

  • Date: 1/29/2019

Consumer reported that they have double oven where they turned on self-cleaning control. It was 2nd time that they used that function. In about two hours there was large explosion & glass flew everywhere. Consumer stated that apparently, the oven overheated.

KitchenAid KSDG950ESS1

  • Date: 2/7/2019

63 YOM started experiencing problems with gas range about year ago. Gas valve would delay igniting & knobs don't lock securely & gas escape easily d/t slight brush on knob. He indicated that valves were replaced, however, about week later problem re-occurred.

KitchenAid KEBK276SBL04

  • Date: 3/6/2019

67 YOF reports that the electric oven was in the self cleaning mode when it produced a large explosion. Consumer saw glass covering the kitchen floor at home. The inner glass had shattered. Consumer considers the oven to be dangerous.

KitchenAid KCES950HBL00

  • Date: 3/11/2019

Consumer reports that after the power came back on after a power outage, two out of the five burners on her electric cooktop where on. The cooktop was not in use when the power went out. She had to turn off and turn on the circuit breaker to reset the cooktop's circuit board.

KitchenAid KEBC207KBL05

  • Date: 3/11/2019

Consumer reports that the oven was heating up at home when the outside door glass exploded and sent small fragments of glass into the living room, down halls, and into the kitchen. Consumer and the consumer's husband sustained minor nicks and cuts.

KitchenAid KSGB900ESS

  • Date: 4/1/2019

Consumer stated that this gas range is gas leak hazard. There is issue with how knobs are located & engineered. Way they stick out makes it inevitable that walking by range will cause them to turn slightly. Slight movement cause the gas to turn on without lighting it.

KitchenAid KFED500ESS

  • Date: 5/13/2019

28 YOF was using an electric oven at home when one of the control knobs broke off while she was turning it to the off position. She had to use a wrench to turn off the element. She examined the knob and saw that the thin plastic had broke.

KitchenAid KGSS907SSS02

  • Date: 6/11/2019

67 YOM was cooking food on a glass pan in gas range's oven. After the oven had been off for 20 minutes, the consumer heard an explosion and small pieces of glass shot out onto the floor. The middle glass piece on the oven door had broken. Unspecified injury.

KitchenAid KSEG950ESS2

  • Date: 6/26/2019

44 YOM consumer reports that the stovetop range has accidentally been turned on twice and an element started burning a cutting board. Consumer is concerned this will happen to others, even a child and potentially start a fire or injury from not knowing it's hot.

KitchenAid KCES950HBL00

  • Date: 7/6/2019

The consumer reported that their cooktop turns itself on randomly. One time it turned on while they were on vacation. The large burner was on and the surrounding wall was too hot to touch. Unsure how long it had been on.

KitchenAid KCES956SS00

  • Date: 8/13/2019

The consumer stated that they had installed with recent house purchase this electric cooktop. One day they returned home and electric burner had turned on spontaneously but did not cause a fire. Two weeks later, this happened again.

KitchenAid KEBK276SSS00

  • Date: 8/19/2019

Consumer reports that the interior glass on the oven at home exploded and the glass shards came out the side of the door. The oven was in use at the time. Consumer heard a loud noise and saw glass surrounding the oven.

KitchenAid KSDB900ESS-1

  • Date: 8/29/2019

62 YOM indicated that the gas to the stovetop turns on very easily, sometimes by slightly touching or bumping into it. He is concerned because sometimes he is not aware that the unit has turned on until he starts to smell the leak of gas.

KitchenAid Architect Series II KESS907XSP02

  • Date: 9/15/2019

Consumer returned home to find that the back right burner on the electric range was turned on and set to high. It had been on for hours and had melted some butter in a cupboard.

KitchenAid KCES950HS00

  • Date: 9/17/2019

Consumer reports that the electric range turned itself on the day after a power outage at home. The left rear burner was cycling on and off and the keypad was dark. Consumer had to cycle the power with breaker. Range is under recall.

KitchenAid KCES956HBL

  • Date: 9/25/2019

The consumer reported that the electric cooktop turned itself on after a very short residential electrical power outage.

KitchenAid KCGS556ESS02

  • Date: 10/15/2019

When one turns oven on past its ignition click, unit emits gas without igniting. 63 YOM noticed that person accidentally turned knob on & they didn't realize it until they smelled gas. There is no shut-off feature that turns unit off if it doesn’t ignite after certain time.

KitchenAid KEBS207SSS04

  • Date: 11/1/2019

Glass exploded in upper oven of double oven while self-clean function was on & hot glass shards sprayed all over kitchen. 71 YOM received cuts & burns, he got 1st aid. Few days later when he ran self-clean function in lower oven same thing happened again.

KitchenAid KSGG700ESS1

  • Date: 12/2/2019

69 YOM and 67 YOF report that brushing against the control knobs of the gas range at home can cause gas to start flowing to the burner. They returned after one incident to find that the home was full of gas. The home had to be ventilated.

KitchenAid KOST100ESS

  • Date: 12/13/2019

67 YOF reported that while cleaning up a spill that dribbled down front of the built-in electric oven, she grasped bottom of door stainless trim piece resulting in slicing her finger. She got a deep laceration and received 1st aid by non-medical professional.

KitchenAid KCG5550ESS01

  • Date: 12/16/2019

Consumer has a gas stove that does not operate in a safe manner. It does not require push to turn on. The gas flows even if the "ignite" is bypassed. The lettering is very small. Consumer states this is a big hazard to those who are inattentive or children.

KitchenAid KSGG700ESS1

  • Date: 1/13/2020

The consumer stated that the gas stove when bumped lets the gas on without lighting flame - if the controls just get bumped, it will allow gas to run till discovered. They've had this happen on multiple occasions. The last time this happened, the house was full of gas.

KitchenAid KFID500ESS02

  • Date: 1/22/2020

The consumer, 69, stated that this stainless steel induction range has sharp edges on vents, around inside oven doors, under cook top and under control panel. Her fingers were cut on vent when opening the top oven. She also cut fingers when cleaning under the control panel.

KitchenAid KFDD500ESS

  • Date: 1/30/2020

42 YOM reported that the burner knobs of gas range turn on too easily, creating a big safety concern leaking gas into the house. He stated that knobs turn with a simple bump.

KitchenAid KOCE500EBS05

  • Date: 2/7/2020

The consumer stated that when their wall oven w/microwave was about 1 hour into the self-clean cycle (feature used for the first time), the inner glass widow of the oven exploded, scattering glass all over the interior of the oven and sending glass shards to the kitchen floor

KitchenAid KOSE500ESS03

  • Date: 3/9/2020

The consumer, 65, stated that the oven's roll-out rack rolls out when the oven door is opened. He stated that when reaching for one of the other racks, the roll-out rack came in contact with him causing him arm burns.

KitchenAid KOCE500ESS

  • Date: 4/14/2020

34 YOM consumer reports that the door handle for the convection/microwave unit gets too hot. He suffered minor burns to his hand. The design is set up so that the fan from above blows directly below. This is a dazaedous design flaw. The handle reached 160 degrees.

KitchenAid KGCC566RBL04

  • Date: 6/15/2020

Stovetop had not been used for few hours when consumer's wife sprayed cleaner onto surface & they saw flames coming out one of controls & under glass cooktop. Gas cooktop ignited internally & started fire. Fire stopped after dousing it with water & turning breaker off.

KitchenAid KSGG700ESS1

  • Date: 6/22/2020

Consumer reports that the kbobs on the gas range are easily switched from the off position to the on position simply by brushing against them. This is dangerous as the burners could be on and the consumer would be unaware. This is a fire hazard and could cause injury.

KitchenAid KODE500ESSO4

  • Date: 7/15/2020

53 YOF consumer reports that she found a screw inside the electric oven when removing food. The screw was put back in place by a technician. This happened again. This is unsafe and could have fallen into food and someone could have ingested it. Safety/health hazard.

KitchenAid KCGS556ESS

  • Date: 7/31/2020

56 YOF consumer reports that the gas range was accidentally turned on after clearning and there was no notification or indicator that the range was on. She didn't discover it until the next morning when she heard the hissing sound. Gas fumes were emitting all night. Unsafe

KitchenAid KGST307HBS4

  • Date: 8/10/2020

57 YOM consumer reports that the oven range caught fire after dirt and debris accumulated in a small area near the control panel that is not easy to access or a part of normal cleaning. The control panel and components melted. This is a fire hazard and unsafe.

KitchenAid KFED500ESS02

  • Date: 9/2/2020

Consumer reported, that four hours after he used the bottom oven of the unit, he noticed that the warmer on the top had come on by itself. There was no light indicating that the warmer was on. He tried to shut the warmer off, but it wouldn't go off.

KitchenAid KCES556HSS00

  • Date: 9/9/2020

46 YOF consumer reports that the burners on her electric glass cooktop would turn on randomly rurn on after a power outage has happened. Items have melted that were near the burner when this happened. This is dangerous and a potential fire hazard.

KitchenAid KSEG950ESS

  • Date: 9/19/2020

Consumer reports that the cooktop's fan came on by itself and was followed by two explosions shortly thereafter and flames coming from the unit. The event led to the circuit breaker being blown. This is incredibly dangerous and a fire hazard that could result in injury.

KitchenAid KSGG700ESS

  • Date: 9/19/2020

The Consumer, 61, reports that on different occasions they have awakened to their entire house filled with natural gas. She stated that the knobs on their range can be slightly bumped or brushed against and allow the gas to stay on. The Consumer reported injury to self.

KitchenAid KESS907SBL06

  • Date: 9/23/2020

The Consumer stated that that for two the past months, burners on their cooktop have turned themselves on high. In the latest occurrence, this almost caused a kitchen fire. In each occurrence, the knob correlating to the burner is in the locked "Off" position.

KitchenAid KSGG700ESS2

  • Date: 10/2/2020

Consumer had two instances where burner knob has been found on, even gas range hasn't been used that day. Consumer believes that knob is too sensitive to touch, & any brush as someone walks by, can turn gas on without igniting pilot light & resulting in gas filling kitchen.

KitchenAid KODE500ESS04

  • Date: 10/25/2020

65 YO consumer reports that they were cleaning the oven and when swiping the cleaning rag across a meta lip at the bottom of the oven they sliced their finger. Upon inspection the metal lip is razor sharp and a laceration hazard due to sharpness and location.

KitchenAid KSDG950ESS1

  • Date: 10/30/2020

FD reported that they responded to a fire caused by a newly installed dual fuel range on October 19, 2020. The fire appeared to be electrical in nature and originated at the rear of the appliance directly above the gas line. No Injuries Reported.

KitchenAid KDRS505S

  • Date: 11/3/2020

57 YOM consumer reports that the controls on the gas range burner has gotten stuck in the "on" position twice which means an open fame was continuous in the home. The control failure is a dangerous fire hazard.

KitchenAid KFID500ESS02

  • Date: 11/30/2020

Consumer's wife noticed blue porcelain coating on oven interior was flaking off. They found few flakes in piece of bakery that they were able to remove. 64 YO consumer stated, flakes would contaminate food. Consumer found online, that it wasn't isolated occurrence.

KitchenAid KSGG700ESS2

  • Date: 12/9/2020

41 YOF consumer reports that there are toxic smells coming from the gas range upon the very first use and thereafter. There are no warnings or disclosures as to what this could be. Consumer believes it's acrylic burning off the insulation. This is a health hazard.


  • Date: 12/9/2020

28 YO consumer reports that the double wall oven caught fire in the control panel of the unit. The fire ignited the wires, lock, control panel and the owner's manual. This is a dangerous fire hazard.

KitchenAid KSGG700ESS1

  • Date: 2/4/2021

The Consumer reported that their slide-in range has knobs on the front that can easily turn on the gas on the cooktop with just a slight brush against them. The Consumer stated that they have found the gas turned on several times when all they did was lean against the range.

KitchenAid KSDB900ESS1

  • Date: 2/4/2021

The consumer reported, that since purchase the stove, its knobs, if brushed against, turn on the gas without it being ignited, which causes the gas to escape in the room. He stated, that he had to place a gas alarm in the room because of this issue.

KitchenAid KDRS407VSS05

  • Date: 2/23/2021

The Consumer reported that the control board on the dual fuel range caught fire and continued to burn causing dangerous smoke and flames in the front of the stove.

KitchenAid KSGG700ESS1

  • Date: 3/20/2021

The Consumer reported that knobs which are placed on the front of their gas stove turn very easily by just leaning on them. The stove will emit gas without those present knowing until they smell the gas.

KitchenAid KSGG700ESS1

  • Date: 3/23/2021

The Consumer reported that, repeatedly, when their gas range is accidentally gets brushed against, the gas has turned on without the flame coming on. The Consumer stated that this happens at least 2-3x/week.

KitchenAid KSEG700ESS

  • Date: 4/5/2021

The Consumer reported that an oven fire occurred the first time they used the oven because the installer failed to remove the cardboard covering from an object in the oven. The Consumer stated that the installer also failed to install the anti-tip brace provided by the mfr.

KitchenAid KOCE500ESS05

  • Date: 4/15/2021

Consumer reports that the oven door has exposed metal that is razor sharp. Their 9 MOM son reached up for the door and sliced his finger open. This is a design flaw that could lead in to injury.

KitchenAid KSGG700ESS1

  • Date: 4/25/2021

The Consumer reported that their gas range knobs turn with slight touch or when brushed against. Many times the gas is on without flame. The gas fills the house.

KitchenAid KCGS956ESS

  • Date: 6/18/2021

66 YO consumer reports that the writing on the gas cooktop is so faint that it's not possible to read. This creates a fire hazard as they are unable to tell if the burners are on or off or what level they have been turned to. Fire hazard.

KitchenAid Superba KEBC107KSS0

  • Date: 7/30/2021

64 YO consumer reports that after cooking in the oven it was turned off and the food was left inside to remain warm. 5 minutes later the oven was smoking and very hot. The display read "oven locked". The cancel feature did not work, they had to turn if off at the circuit.

KitchenAid KFEG500EFF

  • Date: 9/13/2021

The consumer indicated, that the stainless steel part of the cooktop of the electric range gets extremely hot when the oven is on which caused him to received minor burns. He noticed this incident about the 3rd time he used the unit.

KitchenAid KSGG700ESS1

  • Date: 9/25/2021

The Consumer reports that there have been multiple times when someone has bumped into the knobs of their gas range and the knobs have turned enough to turn on the gas, but not the flames.

KitchenAid KCGC506JSS

  • Date: 10/7/2021

Consumer reports that the gas range leaks gas easily because the knobs on the range are easily activated by accidental touching Brushing up against the knobs will turn them to the on position and the person is unaware. This product is unsafe and a health hazard.

KitchenAid KSAID900ESS0

  • Date: 10/12/2021

The consumer reported, that the induction top on the range burnt out after 5 years of use, the unit had started emitting smoke. The consumer stated, that after he purchased a replacement induction top, he noticed that it had burnt out and the technician had missed that part.

KitchenAid KODE507ESS05

  • Date: 10/20/2021

Female consumer had installed an electric oven by a technician. It would not turn off. She had to trip breaker. The same technician discussed problem with company and unit was replaced.

KitchenAid KECD807XSS01

  • Date: 10/26/2021

47 YO consumer reports that the electric stovetop burner was on despite no one turning it on and the power indicator light was off. It burned a plastic decoration on the stove and alerted them of the issue. The unit would only power off when the circuit breaker was flipped.

KitchenAid KFDD500ESS02

  • Date: 11/28/2021

74 YO consumer reports that the knobs on the gas stove are too sensitive. The slightest touch can turn the stove on, but not ignite the gas, but it will leak gas. Gas leaking into the home when consumers are unaware is a dangerous safety hazard.

KitchenAid KGCC566RBL05

  • Date: 12/2/2021

Consumer turned on left front burner on stove & as soon as igniter clicked, gas cooktop exploded. Glass blew throughout kitchen; burners & cast-iron pans were toss. Skillet went directly in front of consumer's face. Explosion cracked granite counter. 55 YOF was involved.

KitchenAid KOCE500ESS

  • Date: 12/9/2021

47 YOF consumer reports that the wall oven stopped working while preparing dinner. The technician that came to remove the unit informed her there was an electrical fire in the junction box . This product is a fire hazard and could cause damage or injury to consumers.

KitchenAid KODE500ESS04

  • Date: 12/14/2021

The Consumer stated that they were using the self-cleaning mode on one of the ovens of their [electric] built-in double oven. He stated that about half way through the cleaning, they heard a loud explosive sound and found the inner glass of the oven had completely shattered.

KitchenAid KEBC208KSS0

  • Date: 1/17/2022

The Consumer stated that she was in the other room and heard a sound as if something fell. She walked into the kitchen to find the outer door of their electric double wall oven shattered suddenly.

KitchenAid KFEG500EWH4

  • Date: 2/7/2022

While consumers used electric range oven at 350° for one hour, area behind & above range, & handle right in front became hot to touch. Entire unit became hot giving off much heat into kitchen. They feel this model is poorly designed, definite burn & possibly fire hazard.

KitchenAid KCGC506JSS

  • Date: 2/19/2022

The consumer stated, that cooktop knob turns on easily if someone brushes against it. They came home to gas smelling in home. Consumer reported that 11 YO child and consumer's 70 YO parent were involved in incident.

KitchenAid KFED500ESS

  • Date: 2/23/2022

The Consumer reported that the [electric range convection] oven door inside glass exploded after they heated a frozen clam dinner.

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