SAMSUNG DRYERS PROBLEMS
Information about the problems and breakdowns of Samsung dryers that were reported from 2011 to 2021.
Common problems: burning, fire, gas odor, noise, sharp edges, smoke, vibration.
Faulty modules: buttons, control board, door, drum, filter, gas igniter, heating element, motor, rack, temperature sensor, timer, valve.
Problems
63 issues reported
Samsung DV337
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Date: 4/18/2011
A 38 YOF loaded electric dryer with a mattress cover when it started emitting smoke from its door within minutes of use which billowed out when its door was opened. The lint vent piping was clogged & lint had accumulated in the cabinet of the dryer & the heating element.
Samsung DV448AEP
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Date: 6/6/2011
In consumer’s dryer majority of the lint that is not being captured by the lint filter is ending up on the inside of the dryer itself covering the electrical components. The design allows lint to penetrate into the dryer box frame where it is blown around. It is fire hazard.
Samsung DV328AA-XAA
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Date: 7/6/2011
Consumer reports that a nickel coin found it's way into the housing for the heater coil on the clothes dryer. It shorted the coil out and basically spot welded itself to the housing and the coil. Consumer feels this is a fire safety hazard. No response from the manufacturer.
Samsung DV328AEW/XAA
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Date: 11/7/2011
Dryer started to smoke & fire department was called. Dryer vent duck had no lint accumulation, but there was lint in well that holds lint screen & also accumulation inside & around heating element box. Technician came in to remove extra lint from back panel.
Samsung DV2C6BEW
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Date: 11/19/2011
Electric clothes dryer started to give off a lot of smoke as it was on fire. Consumer turned it off & dragged it out of house & unscrewed back panel discovering open flame inside the unit & think coating of burnt lint covering inside components. Unit was regularly cleaned.
Samsung DV328AEW/XAA
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Date: 3/17/2012
Consumer reports that he has had to take this clothes dryer apart at least 6 times in two years to remove literally a full inch of lint accumulated inside the dryer cabinet and on the top and inside of the heating element which burned or charred posing a fire hazard.
Samsung DV448AGW/XAA
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Date: 5/15/2012
Gas Dryer caught on fire. 38 YOF believes that fire was caused due to igniter breaking off of unit causing flames to build around gas line. She stated that she clean internal lint catcher after every load & vents were clean.
Samsung DV448AGW/XAA
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Date: 6/11/2012
Gas dryer caught on fire. Consumer reports that fire was caused by igniter breaking off & causing flames to build around gas line. Flame was contained to within dryer. Manufacturer claims problem to have been lint blockage. Specialist told consumer that vents were clean.
Samsung W338AEB/XAA
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Date: 6/12/2012
Consumer stated that 3.5 years after dryer was purchased heating unit failed. While having dryer repaired, massive amounts of lint were found including burned lint inside near heating unit. Consumer believes that lint would have eventually ignited, causing dryer fire.
Samsung
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Date: 12/6/2012
Consumer smelled smoke & discovered that smoke coming from dryer. Dryer was full of lint which somehow ignited. Consumer stated that they clean out lint filter after every use & clean vents frequently.
Samsung DV218AGW/XAA
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Date: 2/7/2013
Consumers called fire department twice for gas dryer malfunction. First time dryer did not shut off gas flow between cycles, filling basement with natural gas. Second time burning smell & light smoke were coming from laundry room & took few days to dissipate.
Samsung DV448AEP/XAA
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Date: 3/4/2013
A 40 YOF reports clothes dryer caught on fire & fire department had to come to put out the fire. She was injured.
Samsung DV50F9A7EVW/A2
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Date: 8/27/2013
The electric clothes dryers have flaw in the "bedding" cycle, an auto sensing feature that is supposed to shut off after bedsheets are dry. The countdown timer gets down to ~15 mins, then jumps up to over 1 hour of time remaining. The cycle repeats, the dryer never shuts off.
Samsung DV448AEP/XAA
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Date: 9/10/2013
Consumer stated that smoke started billowing out of her electric dryer while it was in use. She removed the exhaust vent to check the dryer's interior, and it was covered in black charred lint. She stated that 2 years ago a service tech had noted design flaw of the exhaust.
Samsung DV328EW/XAA
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Date: 9/24/2013
The 39-YOM consumer reports that the manufacturer-welded seam in the drum of their 5 year old dryer has separated causing a users hand or arm to be cut on the sharp metal when loading or unloading items from the dryer. The consumer reports injury to himself.
Samsung DV350AEW/XAA
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Date: 3/13/2014
Electric Dryer had begun to make "banging/thumping" sound. Consumer discovered that stainless steel drum was separating at seem located at rear of drum. Razor sharp edges were exposed on both sides of seem. Consumer stated that edge could easily cut person.
Samsung DV448AEP / XAA
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Date: 7/1/2014
Electric dryer had been making thumping sounds. Clothes got stuck in it. Piece of clothing became wedge in crack in drum. Crack goes in curve in jagged fashion with sharp edge. 57 YOM was almost cut, but was able to find way to make crack open to enable pulling clothes free.
Samsung DV210AGW
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Date: 2/13/2015
Gas clothes dryer would shut off after 2-3 minutes. Consumer noticed faint smell of burning. Combustion had taken place in sealed area of unit, where wires melted along with harness.
Samsung DV50F9A6EVW/A2
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Date: 4/24/2015
Upon using "bedding" cycle of Electric Dryer consumer discovered that it dried down to 12 minutes & then added another two hours to drying time. Sheets at this point were already very dry. Consumer received replacement & this dryer has same problem.
Samsung DV42H5200EW/A3
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Date: 10/7/2015
Consumer smelled burning for a week or two but did not know from what. Then the dryer stopped working. Consumer discovered that the cord that connects to the back of the electric panel caught fire and burned the screws together.
Samsung DV520AGP/XAA
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Date: 1/14/2016
54 YOM customer purchased gas dryer. The dryer caught fire due to an internal gas leak at the entry connection to the gas valve internal to dryer chassis. The dryer continued to burn until electricity and gas were shut off. Damage was to the chassis, wiring & plastic parts.
Samsung DV456EWHDSU/AA
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Date: 2/17/2016
34 YOF reported that dryer collects major amounts of lent inside machine where it should not be getting and catches fire. It has happened 5 times & latest incident was recently.
Samsung DV350AEW / XAA
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Date: 4/15/2016
Electric Clothes Dryer smelled like something was burning & consumers stopped it to investigate issue. Toddler sock was found stuck in drum. It appeared drum was cracked along manufacturer seam in drum. Sock pulled from dryer crack was black & smelled as if it was burning.
Samsung DV501AEW/XAA
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Date: 6/14/2016
Consumer's clothes dryer drum cracks and then creates holes which trap lint and clothing items. Due to proximity to the heat the items can catch on fire.
Samsung DV350AEW/XAA
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Date: 7/15/2016
My dryer has torn along the seam/weld. The torn area of the metal is sharp, & clothing snagged on it & then pulled through the broken seam & into the inner area of the dryer. This allow clothing collect inside areas of the dryer that could create a fire hazard. Sharp edge.
Samsung DV328AGW/XAA
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Date: 8/20/2016
The consumer reported intermittent natural gas odors from the clothes dryer.
Samsung DV42H5400EW/A3
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Date: 9/20/2016
The dryer drum has cracked exposing electrical and internal components to lint causing a fire hazard. In addition the dryer now has exposed extremely sharp steel parts making it very unsafe to reach in and grab clothing. Clothing became caught on sharp jagged edges and ripped
Samsung DV350AGW/XAA
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Date: 9/21/2016
Consumer reported that gas clothes dryer began making a noise. After clothing got snagged, he discovered that the aluminum dryer drum had come apart at the welding & had a large crack. No injuries.
Samsung DV317AEGXAA
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Date: 10/17/2016
Consumer's husband smelled burn odor & when he opened dryer, he saw flames inside. He took out towels that were inside dryer & he put dryer outside. Consumer stated that dryer had been off for approximately two hours prior to incident. Rubber seal inside dryer was burned.
Samsung DV45K6200EW/A3
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Date: 11/2/2016
Consumer reported that they just started using new electric dryer & upon completing 1st dryer cycle they proceeded to clean lint filter & noticed that screen was burnt in two places on corners. Consumer is concerned if it burnt during "normal" operation.
Samsung DV5451AEW
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Date: 11/5/2016
The consumer stated that the matching dryer with his washer caught fire. He stated that the electric dryer heating coil was not protected from unfiltered air, and dust was able to build up near the coil with there being no easy access to clean around the heating coil.
Samsung DV50K8600GW
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Date: 12/27/2016
I purchased Gas Dryer. In few months, we were seeing reduced performance, taking longer to dry, sometimes requiring multiple cycles for dry clothes. This dryer has a defective design of the lint trap will lead to exhaust blockage, wet clothes, & water in the exhaust.
Samsung DV56H9100EG/A2
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Date: 1/11/2017
Dryer's stainless steel drum has developed a severe laceration hazard. The drum has fractured at weld about 3-4 inches long & multiple sharp protruding edges. While there have been no injuries past the extent of a small laceration. A 44YOM suffered a laceration, no first aid.
Samsung DV448AEG/XAA
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Date: 1/13/2017
44 YOM consumer had a fire in the lint vent portion inside of the case of his gas dryer. Dry clothes could have propagated the fire. The fire self-extinguished. When this happened, the gas valve shut off automatically. Consumer got a runaround with the manufacturer.
Samsung DV50F9A6GVW/A2
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Date: 1/24/2017
Dryer caught fire. It filled the whole of the house up with smoke & did damage to laundry room. I called FD & they removed the dryer outside, shut off the gas line & inspected dryer. A technician come to inspect the dryer. It appears the ignition switch started the fire.
Samsung DV48J7700GW/A2
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Date: 2/8/2017
49 YOF consumer discovered that burned electronics and hair pointed to a clothes dryer. Whole house smelled and it triggered consumer's asthma. A tech came out and said lint built up in the motor and would likely build up again. Consumer got runaround with company.
Samsung DV48H7400EW/A2
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Date: 2/27/2017
The consumer stated that after less than 13 months of use their electric clothes dryer's drum has a hole and crack in it. She stated that they have stopped using due to being afraid of a fire or electrical issues that come with mixing water and electric components.
Samsung DV50F9A6EVW/A2
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Date: 3/6/2017
58 YOF started electric clothes dryer. 57 YOM entered laundry room couple of minutes later & noticed white acrid smoke with distinctive smell of electrical fire; it was contained as smoldering within control panel. He unplugged dryer. They both were injured, no 1st aid.
Samsung DV48H7400EW/A2
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Date: 3/13/2017
Consumer’s washer was registered with manufacturer as on the recall listing. Approximately 2 weeks ago the dryer began to vibrate & shake excessively as soon as the start button was pushed. The noise and shaking impress that machine parts may separate.
Samsung DV456EWHDWR/AA
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Date: 3/15/2017
Consumer's wife was near laundry room and heard a noise and sizzling sound. She checked the laundry room and saw sparks and smoke coming from the top of the dryer. She unplugged the dryer. The dryer continued to smoke after it was unplugged. A technician will inspect unit.
Samsung DV42H5200EW/A3
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Date: 8/3/2017
Consumer stated that electric dryer for residential use developed a three inch split in the drum. He found multiple reports online of this recurring issue and alarming reports of dryer fires from lint buildup in the area of the heating element.
Samsung
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Date: 8/8/2017
Consumer stated that dryer drum splits. It had been fixed 3 times. Seams come apart in drum creating potential fire hazard & mechanical thumping making dryer inefficient.
Samsung DV431AEW/XAA
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Date: 1/24/2018
Submitter put load in dryer & after approximately 5 minutes he smelled burn odor. He turned dryer off. There were burn damages on side of dryer, near temperature sensor. It was 1st load of that day. He had similar fire incident few months ago & he replaced element himself.
Samsung DV45K7600E
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Date: 3/10/2018
Dryer which is 18 months old, & purchased new, almost caused a fire in my wash room. The dryer had been working normal but lately, now & then started to make a squeaking noise. It would come & go. Then the dryer would not work. The idler pulley had melted on both sides.
Samsung DV50F9A8EVP/A2
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Date: 3/28/2018
55 YOM consumer used clothes dryer. He states that machine was overheating. He cleaned filter, behind dryer, exhaust hose and escape chute. Machine was used again and it exploded without warning. Unit began smoking. Dryer was post-recall repaired, but problem did not go away.
Samsung DV50F9A7EVP/AZ
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Date: 4/29/2018
Consumer's electric clothes dryer had electrical fire. Control panel wiring and wiring harness were burned out. Consumer detected the cause by smelling electrical burning. A tech stated that this could have resulted in full-fledged fire.
Samsung DV350AEW/XAA
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Date: 7/2/2018
58 YOF reports that the dryer was making a thumping noise and one item was stuck. When she tried to remove it, it ripped. There was a jagged crack in the stainless steel drum. Consumer is concerned that the crack could cause a laceration injury.
Samsung DV48J7700EW/A2
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Date: 12/6/2018
When using dryer consumer heard strange noises coming from its drive. After some time consumer started to smell burning coming from unit. Consumer pulled its electrical cord from supply outlet. Consumer found that drum support rollers were hot & pulley assembly was damaged.
Samsung DV42H5200EW/A3
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Date: 12/26/2018
Consumer has an electric dryer. Heating element made electrical contact with one end of chamber and dropped to bottom of the chamber. Element shorted the chassis of the dryer. Operation of the unit continues as long as power is provided. This is a fire hazard.
Samsung DV42H5000EW/A3
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Date: 1/23/2019
The consumer purchased a washer and a dryer approximately two years ago. The dryer wouldn't turn off & it runs continuously unless someone unplugs it or throws off the breaker. The consumer indicated that this is a major fire hazard.
Samsung DVG45M5500W
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Date: 2/19/2019
53 YOM reported that gas dryer was not installed correctly & they realized it just after received "Restriction" message & clothes were taking over hour to dry. Dryer flex hose was kinked. He stated that dryer is filled with lint & exit vent line on house also.
Samsung
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Date: 3/12/2019
Consumer reported that while electric dryer was is use, it became extremely hot & began to smoke a light acidic smell. Consumer unplugged the dryer & it appeared that internal components have burned up. Consumer said that if they were not home, this could have started a fire.
Samsung DV331AEW/XAA
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Date: 4/9/2019
Consumer stated that electric dryer has cracked drum. He indicated that cracked got worst and part broke off. He pointed out on poor quality (thin) steel.
Samsung DVE54M8750W/A3
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Date: 4/22/2019
57 YOM reports that the dryer at home produced a knocking sound. Consumer found a 1/8" sharp of metal sticking into the dryer area that clothes had become hung up on. He noticed a crack on the drum on a weld seam. The crack is sharp and allows heat to escape.
Samsung DV48H7400GW/A2
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Date: 7/5/2019
The consumer reported that the clothes dryer starting smoking. The fire department confirmed the dryer was on fire and removed from the home.
Samsung DVG45R6100AW
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Date: 8/6/2019
Consumer reports that the gas line to the dryer is malfunctioning because the threatds were not cut deep enough. This is a natural gas safety hazard.
Samsung DV395GTPASU/A1
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Date: 12/20/2019
We heard a thumping noise & found the weld on drum had broken & was flexing each time the gas dryer rotated over the wheels in the lower part of the drum. The safety issue is that the lint is permitted to escape the weld opening & into dryer housing creating a fire hazard.
Samsung DV219AGW/XAA
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Date: 4/4/2020
The Consumer reported that their gas clothes dryer caught on fire.
Samsung DVE45M5500W/A3
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Date: 5/17/2020
Consumer and consumer's husband heard a thumping sound coming from a dryer in use at home. There was a crack in the drum. Consumer states that a cracked drum could increase the chance of a fire.
Samsung DV45K6500EVA3
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Date: 5/19/2020
Consumer reports that the dryer drum cracked.
Samsung DV45K6200EZ/A3
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Date: 9/30/2020
Consumer reports that the clothes dryer is a fire hazard. The consumer believes the cracked drum is a defect because they use thin gauge steel in the drums and defective fly wheels.
Samsung DV456EWHDSU/AA
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Date: 10/31/2020
47 YO consumer reports that while the dryer was in use it began smoking and filled the laundry room. Upon inspection under the control panel it was discovered that the unit was close to igniting. The wires were melted and other components as wel. Fire hazard.
Samsung DV52J8700GP/A2
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Date: 6/5/2021
The Consumer reported that their gas clothes dryer to make a squealing noise. A technician found a plastic pulley that showed evidence of melting around the shaft hole. The Consumer believes that this could have started a fire if they had not shut off the dryer immediately.
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