samsung ranges-ovens

Information about the problems and breakdowns of Samsung ranges and ovens that were reported from 2011 to 2022.

Common problems: burning, explosion, fire, gas odor, glass shattering, leaking, melting, noise, overheating, self-cleaning, sharp edges, short circuit, smell, smoke, turning on/off.

Faulty modules: buttons, control board, display, door, drawers, fan, gas igniter, gasket, glass, heating element, rack, regulator, screen, sensor, valve.


329 issues reported

Samsung FTQ387WGX

  • Date: 12/28/2011

Consumer noticed electrical burning odor & smoke coming from back of electric range; then one of burners stopped working. Technician said that wires to control knob had burned through. Later, same thing happened with same knob & burner.

Samsung FTQ307NWGX/XAA

  • Date: 2/13/2012

One year after 53 YOF purchased electric range, large burner stopped working. It was repaired. Awhile after initial repair 2 burners stopped working. There was loud pop & blue light was showing under cooktop. It did go out. Repairman told her that it is irreparable.

Samsung FTQ353IWUX

  • Date: 6/20/2012

Electric range wasn't working. Technician discovered that there was connection that was "fried" causing left back burner not to work. He also noted that wiring to right back burner was in process of becoming "fried". Consumer believes his range poses fire or shock hazard.

Samsung FX510BGS

  • Date: 10/3/2012

63 YOM stated that grate spacing near center of burners of this gas range is too wide to support pots & pans with base diameter of about 6" or less. He had several incidents when hot pan nearly tipped over.

Samsung FX510BGS

  • Date: 12/14/2012

65 YOM stated that vent that leads from oven to range top under electronic control panel & control panel got hot before oven even got started. Range was replaced to identical one & same thing happened. He has burnt hand & received no1st aid or medical attention.

Samsung FTQ353IWUB

  • Date: 2/5/2013

While consumer’s wife was cooking dinner, a loud POP noise came from the kitchen. She found flames coming from the back of the oven's control panel. She immediately dumped flour over the top, extinguishing the fire. The fire department noticed a fried circuit board & wires.

Samsung FTQ353IUX

  • Date: 2/16/2013

The consumer reports that their electric range control panel caught fire emitting flames and smoke from the back of the range which impinged on the wall.

Samsung NE597R0ABSR

  • Date: 3/14/2013

The consumer stated that while he was using the oven on the electric range, the oven started to make a sound like electric arcing and got hot enough to cause the metal on the bottom of the oven to begin glowing red. The arcing continued until the circuit breaker was thrown.

Samsung FE-R300SW

  • Date: 4/2/2013

Consumers were baking a cake and shut off the electric range oven. All of a sudden there was a loud "bang". The front glass panel shattered and blew out. Part of the glass stayed in the frame, but most of it fell out on the floor about a foot away from the oven door.

Samsung FTQ353IWUX

  • Date: 4/3/2013

Consumer reports that after using the self-cleaning feature the previous night the electric range oven was turned on in the morning when flames shot from the back of the control panel charring the kitchen wall. The control panel was destroyed.

Samsung FTQ3531WUX

  • Date: 4/29/2013

Consumer heard loud pop, then saw flames & smoke shot out from behind electric convection range while it was in use. The smoke smelled like burning rubber. Consumer had fire extinguisher nearby.

Samsung FTQ352IWUX

  • Date: 6/7/2013

A 38 YOF reports that she has noticed that the front edge of the stove top would get hot but recently she use the stove at a higher temperature than normal, 475 degrees, which takes a long time. She went to lean forward to reach the back knob & was burned on her stomach.

Samsung FTQ307NWGX

  • Date: 10/15/2013

Consumer had used one of rings on her electric stovetop & turned it off. Within five minutes, she heard bang. Glass top exploded into dozens of big pieces. Stove had only been on for about 10 minutes on medium heat (5).

Samsung FX510BGS XAA

  • Date: 10/15/2013

Consumer reported that when she was baking in oven she noticed that handle on microwave above gas range became hot & handles of pans on top of stove were also hot. She believes that problem may be long vent opening at back of burner area/oven controls where heat vents.

Samsung NX58F5500SS

  • Date: 12/14/2013

22 YOF was standing beside oven with glass measuring cup in hand when oven was heating. She turned & cup hit glass edge of oven door. Glass panel face of oven shattered. Shards of glass flew everywhere. Consumer stated there is no metal along edges to protect glass panel.

Samsung NE959R1ABSR

  • Date: 1/23/2014

Consumer was cooking on range & using oven for about 1 hour. When she [turned] to turn off left front side burner, she received electric shock from knob. She heard loud sound & house's electricity powered down. This happened 2 times. Range had shorted circuit breaker.

Samsung FTQ353IWUX

  • Date: 3/1/2014

Consumer stated that for several months oven of electric range is unable to reach & hold temperature. Consumer discovered that wire to bottom heating element was burned off at connector to heating element. Other wire it too shows signs of heat exposure.

Samsung FX710BGS

  • Date: 4/13/2014

Consumer reported about gas range. The knobs on the stove do not lock and easily get moved into the gas on position by nudging or when cleaning. Consumers have had them go accidentally many times and didn't know it until someone smelled gas. No injuries.

Samsung FE-R300SX/XAA

  • Date: 5/12/2014

48 YOF was baking in Electric Range when she heard loud pop & saw flames shooting out of back of range. She turned off oven & her husband turned power off to house. Whole house smelled like electrical fire. Circuit board panel on back of range had caught fire.

Samsung NE58F9500SS

  • Date: 6/3/2014

On several occasions either consumer or her husband, 71 YOM, have accidentally turned on burner when leaning against electric range. 71 YOM accidentally turned on the burner again. It is normal for consumer to set mail and/or other items on stove when it's not in use.

Samsung NE58F8710WS

  • Date: 6/24/2014

11 YOF, 12 YOF, 46 YOF, & 57 YOM were home when 57 YOM set electric range to self clean. Fumes caused burning eyes & headaches. Consumer noticed cabinets & drawers on either side of oven were damaged. White laminate had peeled & melted & in one place started to turn brown.

Samsung NE58F9500SS

  • Date: 8/29/2014

Consumer stated that electric range from very first day if she lightly brushed against knobs on front of range, burners came on to low setting. Consumer reported that range was returned to manufacturer.

Samsung FTQ353IWUX/XAA

  • Date: 9/9/2014

42 YOF heard pop or crack coming from electric range after it was preheating for 2-4 minutes. She saw orange glow from behind stove & control panel lights flickered. Range was unplugged & stove pulled out. Flames inside went out & damage was contained to inside of unit.

Samsung NE58F9500SS

  • Date: 9/30/2014

Consumer had someone working on the backsplash & had placed towel on electric stove top to protect it. He placed his drill case on top of towel. As he was working burner turned on & drill case melted through & when he lifted it up towel burst into flames. He got out the fire

Samsung NX58F5700WS

  • Date: 11/6/2014

The consumer stated that when the new gas range was hooked up and the oven was turned on to see if it was working, fire and smoke started to erupt from the bottom back wiring area. The consumer stated that the burners were working fine, and so was the oven.

Samsung FX710BGS/XAA

  • Date: 2/15/2015

My 60 yrs. old wife sprayed cleaner on the back of a gas stove to clean splatter, the control unit shorted out & disabled the range. Later, when we used the broiler, my wife & I found the control pad too hot to touch. The broiler would not shut off & the control pad warped.

Samsung NE597ROABS

  • Date: 2/18/2015

I and my husband have suffered numerous burns on my hands & forearms multiple times due to defective design & manufacturing issues of oven racks that drop & bend with heavy pots & pans. Dangerous injury could result because burns or cuts from glass of roasters/ovens.

Samsung NE58F9710WS

  • Date: 3/23/2015

The consumer stated that she accidentally turns on a burner on this electric range every time she leans on one of the knobs on the front of the range. Also when wiping the front panel or cleaning the stove, it is easy to turn on the warming drawer at the bottom of the stove.

Samsung NE58F9500SS/AA

  • Date: 5/8/2015

The consumer stated that a defective fan on his electric range was making a grinding violent noise. A technician discovered that the right-hand side of the range's cavity was emitting a significant heat leak and had melted his kitchen cabinet.

Samsung FE710DRS

  • Date: 5/14/2015

Alerts on consumer's electric range read that burner is on when it isn't. When he is cooking on range, temperature fluctuates. At times when food is checked in middle of cooking, oven turns itself off. He believes range could have possible short in wiring.

Samsung NE58F9710WS

  • Date: 6/2/2015

Consumer reports that she leaned over the electric range and inadvertently turned on a burner. She later came back and saw that the electric kettle left on the burner had melted. She states that she and her husband have accidentally turned the burner on eight times.

Samsung FTQ3531WUX

  • Date: 7/19/2015

While 26yof was preheating, Electric range made a pop, sparking & flickering at back of control panel. It then flamed up & scorched back of stove & wall. Tech said that cracked wiring caused an arc which started electrical fire. Convection fan is making loud noise in use.

Samsung FTQ353IWUX

  • Date: 7/29/2015

Electric range relay failure caused fire. Consumer was using oven at 350 degrees when she heard popping sound, she noticed high flames emitting from rear of oven. She powered off oven, which contained flames; she then switched off circuit breaker.

Samsung NX58F5500

  • Date: 8/13/2015

Submitter turned on oven for the first time. After 10 min. thermometer reading still showed 150 F. Opened oven & blue & yellow fireball erupted, engulfing entire head. Called 911. A 57 YOM singed hair, eyes felt sunburned, peeling skin on nose.

Samsung FE-R300SX/XAA

  • Date: 8/24/2015

The consumer stated that she had frozen french fries in the 400 degree preheated oven for about 8 minutes when she heard loud popping and saw sparks coming out from top behind the display clock area. Black smoke started pouring out the oven's back, then the breaker tripped.

Samsung NX58F5500SS

  • Date: 8/27/2015

38 YOF and 37 YOM report the glass on the front of a gas oven shattered. 38 YOF tapped the right edge of the glass pane with a tray and the glass cracked and fell apart. She suffered an unspecified injury.

Samsung FTQ3531WUX/XAA

  • Date: 8/30/2015

The consumer stated that while using the electric range oven, he heard a loud pop and had flames shooting up about 18" from the back of the stove. Later he removed the back panel behind the printed circuit and saw that much of the plastic had started on fire and melted.

Samsung FTQ353IWUX/XAA

  • Date: 9/4/2015

We were using our electric range to cook pizza on a 425-degree setting. With no warning, there was a "pop" sound & flames appeared from behind the range. I used a fire extinguisher to smother the flames. The technician disassembled the range, & it was an electrical fire.

Samsung FE710DRS

  • Date: 10/8/2015

The consumer, 34, stated the electric range has heat level indicators printed on the stove top back panel for each burner. These numbers will wipe off from cleaning with soapy water leaving a consumer guessing as to what heat level is set when cooking. Injury to self reported

Samsung FTQ353IWUX

  • Date: 10/9/2015

Consumer was using electric stovetop & oven at same time & turned off stove top. He heard explosion. Flames were coming from unit. He turned oven off & extinguished flames with fire extinguisher. Electrical component & plastic near main board were burned. Wall was discolored.

Samsung NE595ROABSR/AA

  • Date: 10/26/2015

After turning on the broiler of a range, flames were coming out of the oven. Green smoke and when opened, broiler element has melted away and was dripping into the oven. Earlier, oven popped and stopped working. Repair was made.

Samsung NE58F9500SS

  • Date: 11/6/2015

The consumer was cooking and leaned over to stir, he inadvertently hit a knob which turned on top right burner. He laid a plastic spoon and it melted, fusing with the burner and gave off smell.

Samsung NX58H5600SS

  • Date: 11/9/2015

66 YOF sustained 2 burns from empty pan sitting on gas range top. No burners were on, but heat escaping through oven vent was over 200 degrees. Burner continues to fire after set temperature is reached. Victim is nurse & treated her burns at home.

Samsung NX58H9500WS/AA

  • Date: 11/19/2015

Consumer stated the knobs that control gas valves are cracking which causes the metal inserts to spin around. She has to use pliers to turn the burners on & off. She contacted manufacturer & received replacement knobs. She said after replacing the knobs cracked. [Gas Range]

Samsung NE58F9500SS

  • Date: 11/23/2015

A 55YOF has safety concerns over the electric range. The knobs for the activation of the range are easily turned, making this a fire hazard. The consumer unknowingly turned on the range by bumping into a knob. No one was injured.

Samsung NX58H5600S

  • Date: 11/27/2015

The consumer reported safety issues with the gas range: 1) the low setting flames on every cooktop burner is just too high which causes the food and pan to burn; 2) if the cooktop "burner cap" is not precisely set on top of its burner head, a huge flare-up of LP gas occurs.

Samsung NE595R0ABSR

  • Date: 12/27/2015

While pre-heating my electric range oven I noticed smoke coming out of the back of the appliance. I canceled the oven and pulled it away from the wall. I saw a flame in the back of the display panel. I was able to extinguish the fire.

Samsung NE58H9950WS

  • Date: 1/9/2016

A 59-YOM stated that they suffered food poisoning due to undercooked food caused by the electric range oven's failure to timely and properly reach cooking temp set at 375 deg. After being preheated to 375 deg the oven had a 100 deg drop and did not regain until after 30 mins.

Samsung NE59J3420SS

  • Date: 1/16/2016

43 YOM turned electric range setting to broil. 45 YOF heard loud buzzing noise & saw sparks, flame, & smoke inside oven. 43 YOM cut power to range from breaker box. Smoke was pouring from around pane used to set temperature. 3 YOF, 43 YOM, & 45 YOF weren't hurt.

Samsung FTQ307NWGX

  • Date: 1/18/2016

Cooktop had electrical fire under glass top while one burner was heating up water. Consumers smelled burning electrical, then smoke poured out from stovetop rear & sides. Display lights went off. 49 YOM attempted to open oven door & was shocked by handle, no1st aid received.

Samsung NE58F9500SS

  • Date: 1/29/2016

Electric Range Oven was first used, oven feature results in a high temperature transfer to the entire contents of the lower pan storage drawer as well as the drawer itself. Side temperatures when the oven is in use are over 120 degrees. A 71 YOF sustained minor injuries.

Samsung FTQ3531WUWXAA

  • Date: 2/8/2016

The fire started inside the controls at the top of the stove. I pulled the stove away from the wall and unplugged it. If I hadn’t been home my house would have burned down. There was a loud explosion. There were no injuries, only a little smoke damage to kitchen wall.

Samsung NE59J3420SS

  • Date: 2/10/2016

36 YOM turned on oven to preheat. It was set to 400 - 425° F. He walked away & few minutes later he heard crash. He walked back to kitchen to discover that oven door glass spontaneously shattered & shards were all over floor. Oven was used several times before incident.

Samsung NX58F5500SS

  • Date: 2/15/2016

54 YOM reported that the stove burner grill causes pans to tilt over spilling items on the stove & caused a small fire. He suffered an unspecified injury & received first aid. He said that the five inch pan will not be safe to use & he feels that the stove is a fire hazard.

Samsung NE 58F970 WS

  • Date: 3/4/2016

Oven quickly overheats. They sold the new stove that was supposed to self-clean but I am told not to use that feature. Cooktop heats up and 2 pots stuck to it. It gets too got. Oven locks up in self-cleaning mode & they have to come & fix it. That is false advertisement.

Samsung NX58H9500WS

  • Date: 3/18/2016

Consumer stated that he bought a new gas range and after functioning well for a few days the electrical system had a short circuit that created a fire. His home became rapidly full of dark smoke and he had to call the fire dept. There was damage to his home, but no injuries.

Samsung FE710FRS

  • Date: 4/22/2016

The consumer stated that the safety glass on the oven door shattered. The oven was not on and had not been turned on for over 20 hours. She stated that the safety glass in this oven is sandwiched between two other sheets of glass, so it is odd just the center price shattered.

Samsung FTQ353IWUX/XAA

  • Date: 5/10/2016

I had 3 sleeping babies, 2 men working on our basement and I was baking with my other child. I Turned my electric oven on to preheat it. Something popped & started on fire from the electrical pane on the back of the range.

Samsung NX58S5300SS

  • Date: 6/8/2016

The consumer stated that the knobs of her gas range had always been easy to turn but on the day of the incident, her approximately 17 pound cat jumped up on the stove and accidentally turned the knob/fire on. No injury reported.

Samsung NE58F9500SS

  • Date: 8/2/2016

Electric range was inadvertently turned on multiple times, including when consumer's wife was getting items from microwave. Once, consumer had glass serving platter, spoon, and tongs on top of range when burner was accidentally turned on. Serving platter exploded.

Samsung NE58F9500SS/AA

  • Date: 8/19/2016

Caller is reporting her electric range with knobs on front that turn on very easily if they are accidently gently bumped. Two separate times the caller walked into her kitchen & found the range turned on & the knobs turned to an on position when the range had not been used.

Samsung FE-R300SB

  • Date: 8/22/2016

The consumer reported that her electric range [oven] door glass exploded when no one was near it.


  • Date: 9/5/2016

Electric Range & oven had been used two to three times since it was purchased & had not been used in months when consumer noticed that oven middle glass tempered door had cracked into pieces on glass pane. It shattered without warning & for no apparent reason.


  • Date: 9/12/2016

I was cooking chicken wings at 400 degrees. about 20 minutes in, I heard a big bang. The interior glass inside oven exploded. [Electric Oven]

Samsung FTQ387LWGX

  • Date: 9/13/2016

While cooking on electric range the rear of unit started to emit black smoke flames. Male customer stated that he heard an electrical noise, then an odor of burnt plastic which was followed by smoke & a shot of flames. He switched off power to the unit from circuit breaker.

Samsung NE595R0ABSR

  • Date: 9/28/2016

The consumer stated that within two minutes of the electric range oven being turned on in bake mode, the broiler element blew up and sent metal fragments and flames throughout the oven. Flames came out of the oven door.

Samsung NX58H9950WS

  • Date: 9/28/2016

While broiling in gas oven 59 YOM turned chicken & pushed in gliding rack, & shelf fall off rack with chicken at angle towards front. Hot juice hit his leg, no 1st aid received. He stated that It seems like when oven is hot cavity walls expand & don't hold pans in place.

Samsung FTQ387LWGX

  • Date: 10/19/2016

The consumer stated that about 15 minutes after they finished using their electric range, they heard a loud noise like something fell from the countertop. They saw that the front glass portion of the range was completely shattered. It was still making a crackling noise.

Samsung FTQ353IWUX

  • Date: 10/21/2016

While using the oven to bake at 400 degrees about 20 mins into the operation caller heard a loud noise & the panel illuminated. Smoke & flames started to emit from the rear of the unit. She used a fire extinguisher to contained the flames & called the fire department.

Samsung FE-R300SX

  • Date: 10/23/2016

The consumer stated that while cooking dinner in the oven, their electric range/oven started on fire. The consumer stated that the fire did not originate in the cooking area[ but in the control panel, and appeared to be electrical in nature.

Samsung NE59J3420SS

  • Date: 10/25/2016

Consumer reported that electric range cooktop cracked while it was in use. Consumer's spouse heard noise while unit was on & then she noticed crack on right side of cooktop.

Samsung FTQ353IWUX

  • Date: 10/25/2016

The consumer stated that while the oven on the electric range was set on 375 and was being used with the timer, there was a loud pop and electrical noise. Smoke and fire was coming out the back of the control panel.

Samsung FTQ3531WUX

  • Date: 11/1/2016

While using electric range at the end of baking time, consumer heard loud pop. She heard another pop or igniting sound & saw flames & smoke shot up the back of range. It came from the back of control panel. Her husband used fire extinguisher on the flames. They called FD.

Samsung NX583 GOVBWW

  • Date: 11/3/2016

The consumer states the design of the top of gas range poses a safety hazard. She indicated that there are gaps on the grates and it allows things to fall inside. She is not having technical failure with the range; her concerns are with the design of the grate.

Samsung NE58F9500SS

  • Date: 11/3/2016

61 YOM consumer accidentally leaned forward in front of range & unknowingly turned on burner by pushing knob. He wasn't aware of this until combustibles on stove began to smolder. Consumer feels that knobs should be locked out when not in use, as they are easily turned on.

Samsung FE-R300SB

  • Date: 11/17/2016

52 YOM's oven stopped cooking food. It flashed error message on display & began to smoke & emanate burning smell from rear of unit. Consumer unplugged unit. Rear was examined; top portion containing circuitry & electrical parts showed burned marks & heat damage to parts.

Samsung FTQ353IWUB

  • Date: 11/18/2016

Consumer turned the Electric oven on to preheat to 350 degrees. She was getting a pan out of the cupboard. She heard a pop. The pop was the glass on the door of the oven. The glass on the exterior of the oven door had shattered. Nothing was in the oven at the time.

Samsung NX58H5600SS

  • Date: 12/2/2016

Consumer's gas range oven part malfunctioned. When the self-cleaning feature was used, after cooldown, bottom of oven was completely shattered. Consumer got parts, including the door, to be replaced, but replacement door was defective. Consumer got runaround.


  • Date: 12/27/2016

Oven range has knobs which turn too easily. Consumer turned them on while getting something from cupboard & while preparing food. Consumer states that upon leaving kitchen - once, piece of paper was left on & other, plastic bowl was left on. Consumer smelled & prevented fire.

Samsung FTQ353IWUB

  • Date: 12/30/2016

The consumer stated that the oven was turned on to 350, a loud pop was heard and flames and smoke were seen coming from back of control panel.

Samsung NE58F9710WS

  • Date: 1/12/2017

65 YOM's oven range heating element does not respond to oven setting & heats up too much. Oven element doesn't stop heating unless oven is turned off. Technician serviced it, but problems returned. Oven again burned food after using it several times, tripping smoke alarms.

Samsung NE 58K9850WS/AA

  • Date: 1/20/2017

Consumer's 45 YO son was cooking in a pot on electric range & he lifted lid to stir. He drained the moisture from the lid & set the lid on the top. Suddenly there was an explosion. He looked at the top & saw the lid had been moved & glass top had shattered. No Injuries.

Samsung FTQ3531WUX30

  • Date: 1/28/2017

Oven & cooktop of electric range was in use when consumer heard loud pop & noticed smoke pouring out from back of stove. There was strong electrical smell. Consumer turned off circuit breaker. Later was found that middle relay was melted & blackened.

Samsung FE710DRS

  • Date: 2/6/2017

56 YOM's double electric range was put in steam cleaning mode. Regular self-cleaning was next. Consumer noticed strange smell, but manual stated this is normal. While it was in pre-baking mode, oven exploded inside. It was smoking, & tiles & countertop were damaged from heat.


  • Date: 2/7/2017

Consumer reported issues with appliances they purchased five years ago. Main concern is electric stove. It caught fire in electronic components. They used fire extinguisher to extinguish fire.

Samsung NE595NOPBSR

  • Date: 2/14/2017

Consumer preheated oven to cook food. Smoke billowed around ceiling in kitchen & living room. Food was not on fire. Consumer unplugged unit & 2 technicians found that the back panel was completely melted and damaged the drywall behind it. Consumer got runaround with company.

Samsung NX58F5500SS

  • Date: 2/17/2017

After 30 minutes [77 YOF] I turned off the oven & my hand brushed against stainless steel strip that runs behind stove control knobs. It was hot. I called my brother & asked him if his range does the same. He said he had same results. I called to report a defective gas range.

Samsung FTQ387LWGX

  • Date: 3/1/2017

The consumer stated that after cooking bacon in the range oven he shut off the unit and within 10 minutes started smelling a wierd smell and noticed smoke coming from the top of the unit. The insulation under the glasstop of the range had caught fire and caused the smoke.

Samsung FTQ353IWUX

  • Date: 3/6/2017

The consumer reported a large flame (roughly 6-10 inches in height) coming out of the back of the oven (electric range). The consumer stated that his wife heard a buzzing noise, followed by a loud pop after simply turning the stove on to cook a pizza.

Samsung NE58K9430SS

  • Date: 3/16/2017

Consumer reported that the electric range knobs are too sensitive & turn if bumped into or leaned against. It happened on 3 occasions. Consumer said 2 fires damaged the glass cooktop & 3rd fire damaged the oven door & also burned the pots & pans that were stored in oven.

Samsung NE597R0ABSR

  • Date: 3/21/2017

We were baking dinner, when a loud pop was heard from our electric oven/range. This was followed by a hissing sound & billowing black smoke from behind the oven. It was discovered that an apparent transformer on the circuit board had blown. The board was black and brittle.

Samsung NE58F9500SS

  • Date: 4/17/2017

[30 YOF] I was cooking on the electric stovetop with high heat. I then noticed a smell & heard a sound & when I checked underneath the pot, the pot was stuck to cooktop a bit. When I got the pot to separate, I noticed stovetop glass was melted & whole cooktop had cracked.

Samsung NE58K9850WD/AA

  • Date: 3/29/2017

Electric Range spontaneously comes on by itself, if someone passes by it, it turns on. Consumer has had to remove knobs from unit to prevent it from coming on when it is not in use. Also recently while range was in use it flicked circuit breaker. He was able to reset it.

Samsung NE59J3420SS

  • Date: 4/8/2017

My wife noticed that Electric Oven Glass Main Top melted. So we reported this issue to manufacturer at least twice & on third attempt the customer representative told me that the melt is considered a physical damage which voids the oven warranty and so we are on our own.

Samsung FER300SX

  • Date: 4/20/2017

An electric range was on when consumer heard a loud popping noise and electrical circuitry in back of top part of stove caught fire. There was flame, it was turned off to cool and pulled out to unplug it. There were blackened wires near circuit board in the back.

Samsung NX58F5500SS

  • Date: 4/22/2017

I have used this Gas range many times as well as the oven. On one incident, I used it to bake for about 15 minutes & then I shut it off. Later, heard a loud noise as we were coming down the stairs & it was the oven glass door exploding. I got tiny glass shards into my hands.

Samsung NE59J7630SS

  • Date: 4/29/2017

The consumer stated that she was cooking in a lidded pan on a burner of her electric range. She took off the lid and sat it down on an unused burner. A minute later, the glass exploded on the cooktop where the lid was. Her 11-YO daughter stepped on a sharp glass piece.

Samsung NE58F9500SS

  • Date: 5/4/2017

I removed a casserole from oven & placed it on electric range-top. When a guest accidentally brushed against one of the knobs & caused a heating element to be placed into a high/heat position. The casserole dish exploded sending shards of glass at my guests. No Injuries.

Samsung Flex Duo NE58K9850WG/AA

  • Date: 5/17/2017

36 YOM's electric range had knobs that were easily turned. One of knobs turned unknowingly, and a small fire started; there were some combustibles on top of cooktop. Smoke and soot damage was present throughout house. Fire was contained to the cooktop, no other fire present.

Samsung NE58F9500SS

  • Date: 5/17/2017

[40 YOM] Electric oven knobs turn on to easy. I have almost burned my home several times. If you just brush into the knobs it turns on. Once came home after 6 hours the burner was on high.

Samsung NE58F9500SS

  • Date: 5/24/2017

On 2 occasions, consumer and 13 YOF both accidently turned on electric range cook top burners by brushing against them. Once burners are turned on, it creates a hazardous situation if user does not discover that burners are on.

Samsung FE-R300SW/XAA

  • Date: 5/26/2017

The consumer stated that while baking fish in the electric range oven for approx 45 minutes, the outer oven door glass cracked and spread small pieces of glass on the kitchen floor. No injury reported.

Samsung FE-R300SB

  • Date: 5/28/2017

The consumer stated that she was only using the front two burners on the electric range when she heard a loud pop. She saw that the glass on the oven door (not in use) was completely cracked into tiny pieces and parts of it was shattering onto her kitchen floor at her feet.

Samsung NE58F9710WS/AA

  • Date: 5/29/2017

The consumer stated that she kept a kitchen pad on her electric range when not in use to keep the glass top clean. The pad burst into flames when the range was not in use. A scene recreation revealed that the control knob turned the burner on by being slightly brushed against

Samsung FTQ353IWUX/XAA

  • Date: 6/3/2017

The consumer stated that after the electric oven had been on for about 10 mins while warming up pizza, an electrical popping noise was heard followed by a zapping sound. Upon inspection, the back of the range behind the control panel was glowing orange and smoking profusely.

Samsung NX58H9500WS/AA

  • Date: 6/24/2017

I purchased a Gas Range. I tried using the Self Cleaning feature for the first time. After less than an hour of a three hour cycle, the product began smoking & the control panel went out. It even set off the smoke detectors in my house.

Samsung NE595R1ABSR

  • Date: 6/26/2017

Consumer was cooking on stovetop of Electric range, using oven at 425° & microwave. Consumer heard popping & saw smoke. Husband reset breaker & he saw sparks go to it. He made sure everything was off. Oven was pulled out. Wall was scorched & back of oven had scorching as well

Samsung Flex Duo NE58K9850WG

  • Date: 7/28/2017

38 YOF stated that the burners of electric range are able to turn on very easily by just lightly bumping them. Recently, before she went to bed, she found front burner & bridge burner on high. It was very hot in kitchen. She is constantly bumping into knobs & burners turn on.

Samsung NE59J7630

  • Date: 8/2/2017

Consumer indicated that the electric oven was on at 350 degrees for about 10 minutes when the front glass shattered. Consumer reported that 79 YOM was involved in this incident.

Samsung NE59J7630

  • Date: 8/7/2017

Consumer reported that oven of electric range was being used to bake food when the outside tempered glass oven door exploded, hitting his knee, going all over the kitchen floor. He had a few small cuts.

Samsung NE58H9950WS

  • Date: 8/18/2017

Range has sensitive electronic controls. 54 YOF was cleaning countertop around range when warming function of range was accidentally turned on. Buzzing sound & smoke was coming from range. She had to turn off electricity at electrical breaker box to stop electrical fire.

Samsung NX58H5600SS

  • Date: 8/25/2017

Gas range grate design doesn't support medium to smaller size pots/frying pans well enough to where they can tip over & spill hot oils injuring cook or starting fire. Grate design can also snag sleeve, trapping cook's hand & cause burns. 51 YOM was injured, he got 1st aid.

Samsung NX58H5650WS

  • Date: 8/31/2017

Consumer reports that the gas oven broiler was one for 20 minutes when she went to power it off. The control panel was hot and she suffered a burn to her thumb when she touched it. She had to use a fan to cool the panel. She did not seek medical attention.

Samsung FTQ353IWUX

  • Date: 9/13/2017

[Electric Range] We were using the stove and oven when smoke and flames and popping sounds arose from the back of the range. My husband quickly pulled the range away from the wall & unplugged it as the smoke & smell of an electrical fire spread through the house.

Samsung FTQ353IWUX

  • Date: 9/17/2017

After turning off my Stove I heard loud popping & banging sounds & then the back of the unit caught on fire. It looks like the circuit board was the item that started the fire.

Samsung NE59J7639SG/AA

  • Date: 9/28/2017

Consumer reports that the oven's main control board relay caught on fire when the oven was in use.

Samsung NE58F9500SS/AA

  • Date: 10/10/2017

Product is an Electric Range- Slide in range. The outer most knobs turn on with little effort i.e., you brush against the knob while reaching for something in an upper cabinet and the range turns on. We experienced this several times resulting in turning the cook surface on.

Samsung FT03531WUX/XAA

  • Date: 10/12/2017

34 YO consumer had two burners of cooktop & oven on. After about 30 minutes consumer heard pop from rear of unit & then saw flames coming from back of electrical panel on top of oven. Consumer pulled oven out, unplugged it & put fire out with towel.

Samsung 01NE58F9500SS

  • Date: 10/24/2017

Consumer reported that accidental bump of hip to control knob of electric stove started fire in kitchen when 62 YOM leaned over stove to get slice of pizza & bumped control knob which turned burner on. Burner had been found on unintentionally three times prior to fire.

Samsung NE59J7630SG

  • Date: 10/26/2017

While consumer's spouse was using oven at about 375° for approximately 1 1/2 hours, she noticed flames erupting from rear of unit. She powered it off & flame dissipated. When consumer arrived home, he switched circuit breaker off. They have not used range since incident.

Samsung NE58F9500SS/AA

  • Date: 10/26/2017

Consumer's electric stove has knobs that are bulky and turn very easily. They are also easy to push. A bag was on the stove and it burst in flame, consumer had to throw it in sink. Consumer states this is a fire hazard.

Samsung NE58K9850WG

  • Date: 10/31/2017

We had a house fire due to a faulty design in the knobs on our Oven Range. I came home from shopping. Within just a few minutes I heard a noise of crashing & discovered ceiling tiles & spice racks crashing to the floor as my stove was on fire along with the microwave.

Samsung NE59J7630SS

  • Date: 11/1/2017

The consumer stated that his wife was cooking corn-on-the-cob on the right front burner of the range. After taking the food into another room they heard what sounded like a shotgun going off in the kitchen and found that the left front burner glass top had exploded.

Samsung NX58H5600SS/AA

  • Date: 11/6/2017

The consumer stated that the gas oven on their gas range began behaving abnormally after 14 months. Mfr repaired it, and 2 days later it caught on fire. Mfr again sent someone out to repair it and it again caught on fire. The fire burned the gas pipe on the stove as well.

Samsung FT0387LWGX

  • Date: 11/7/2017

The consumer stated that two of five burners on their electric range only go to full [heat] no matter what the setting is, damaging cookware and posing fire hazard.

Samsung NE58F9500SS/AA

  • Date: 11/8/2017

Oven is a fire hazard. It is a range with the burner knobs on the front of the unit. A simple brush up against the knobs turns the burners on. Due to this problem we have melted a cutting board, caught a pizza box on fire &, on 2 occasions the oven & the burner was left on.

Samsung NE58F9500S

  • Date: 11/15/2017

The consumer indicates that his oven range turns on with a simple brush against its knobs, many times unbeknownst to the person that walked past it. Service technician informed him that there was nothing that could be done as this is how the unit is designed.

Samsung FTQ3531 WUX

  • Date: 11/23/2017

I purchased a electric range. Within past 6 months the front two burners do not regulate properly. Most of the time they go and stay at the high heat setting. At the very least this causes frequent burning of food and has a high potential to be a fire risk.


  • Date: 11/27/2017

My husband and I bought a stove, brand new in the box about a year ago. My husband was cooking on it and the digital part caught fire.

Samsung NE58F9500SS/AA

  • Date: 12/5/2017

Consumer reported that electric range knobs when bumped into or leaned against, the switch controlling heating element turns automatically & activates heating element. This range requires slight push of knob for knob to rotate automatically, resulting in the range turning on.

Samsung NX58H5600SS

  • Date: 12/6/2017

The consumer stated that she placed a baking sheet with pecans on it in the oven ( brand new gas range) and, within minutes, there were flames in the oven. They used a kitchen fire extinguisher to put out the oven flames.

Samsung NX58H9500WS/AA

  • Date: 12/12/2017

While something was baking in gas range oven, consumer & husband heard loud pop. Consumer opened oven door to discover interior tempered glass was completely fractured. Consumer closed door & hot pieces of glass come apart & dropped into oven & warming drawer.

Samsung NE58K9500SG

  • Date: 12/13/2017

The consumer reported that a knob on the ceramic stove top turned on by itself to high and an item on the stove top caught fire causing smoke and burning smell. She stated that there are many complaints online reporting the same problem. She said the item is a fire hazard.

Samsung NX58K9500WG

  • Date: 12/17/2017

Consumer's gas oven emitted natural gas and yielded high carbon monoxide levels. 90% of un-burned gas and 290 PPM CO was registered. Self-cleaning cycle was dangerous and not attempted. Consumer was offered refund, but it was not processed.

Samsung NE59M4320SS/AA

  • Date: 12/20/2017

41 YOF baked squash in oven, then she took it out and turned oven off. Five minutes later the glass on the front of the electric range exploded and continued to explode for the next 40 minutes until there was basically no glass left on the oven door.

Samsung NE58F9500SSN

  • Date: 12/23/2017

The consumer stated that the front knobs on their stove/oven turn on with the slightest brush or lean against them. Their teenage daughter almost burnt the house down by bumping the knob while using the microwave above and the stove top turned on.

Samsung NE58F9500SS/AA

  • Date: 12/26/2017

Control knobs of stove top burners have turned on when someone accidently rubs on them. It happened twice & led to fire. 47 YOM burned finger trying to put out fire, he was treated by submitter, medical professional. Also circuit board of electric range was replaced twice.

Samsung FTQ353IWUX

  • Date: 12/29/2017

Consumer reports that the back of the electric range control panel popped and caught on fire while in use at home. The fire spread to the cabinets above. Consumer opened the oven door and extinguished the fire. Consumer unplugged the oven. A power relay had melted.

Samsung NE58F9500SS

  • Date: 12/30/2017

The consumer stated that her electric range has poorly designed knobs that are easily and accidently turned on, causing stovetop fires. The consumer has experianced a stove fire after (unknowingly) accidentally bumping into the stove knobs on the front of the stove.

Samsung NE59J7650WS/AA

  • Date: 1/2/2018

Consumer reports that the electric range's temperature will suddenly rise to 550 degrees. This has occurred multiple times. Consumer noticed that the upper broiling element was on high. Consumer shut it off and turned it back on, and it's temperature would rise each time.

Samsung FTQ386LWX

  • Date: 1/2/2018

Side walls of stove/oven for rack support appear to be bowed & racks no longer are able to support weight. While turnkey was cooking, rack let go from support & caused turkey, pan & rack to fell, causing hot grease & drippings to splash smoking in oven.

Samsung NX58J7750SG

  • Date: 1/3/2018

Submitter was using gas range burner when knob broke off & consumer couldn't shut gas off burner. Consumer reported that Inside of knob is made of plastic. Consumer stated that since 1st incidents 2nd knob broke, so this is dangerous design flaw.

Samsung NX58H5600SS

  • Date: 1/8/2018

Consumer indicated that interior portion of knob that attaches to this gas range is made of plastic which becomes brittle over time from heat. As result, knobs become lose fitting/stripped out & it makes hard to ensure that burner is shut completely off.

Samsung NX58F5500SW

  • Date: 1/12/2018

Control knobs on gas range are sensitive to touch, which is causing to ignite burners or to release gas. It happened many times. Submitter had incident with knob accidently being touched & gas filled up house. He & grandson didn't notice gas odor until his wife came home.

Samsung NE59J7850WS

  • Date: 1/23/2018

Oven rack in top oven of electric range had potential to tip over when it was pulled out. There is just top of oven to stop it from falling. Consumer's wife was cooking & grease from dish spilled on floor, inside oven & onto oven's glass pane, when that rack was pulled out.

Samsung NX58H5600SS

  • Date: 2/2/2018

My daughter & I were cooking on the gas stove. She turned the knob to turn the gas on, but the housing on the knob that slips over the valve switch on the stove broke & the knob came off. The gas was coming from the burner, but it was not ignited. 2 more knob have cracked.

Samsung NE58F9500SS

  • Date: 3/14/2018

40 YOF consumer has an electric smooth range. Knobs are very easily activated. A plastic bowl melted and caught fire. A laptop computer case was burned in another occasion. Consumer began to remove knobs when range was not in use.

Samsung NX58H5650WS

  • Date: 3/15/2018

Kitchen stove knobs weren't working. It is a metal knob but the inside center sleeve is plastic. The plastic sleeve was cracked on opposite sides. This appears dangerous, since a burner or oven may not turn off if the plastic sleeve is broken.

Samsung NE58F9500SS

  • Date: 3/27/2018

Female consumer has an electric range and the knobs are very sensitive to touch and turn on very easily. The brushing against knobs happened eight times since. Manufacturer did not help. She believes that range is unsafe and should be recalled.

Samsung NE59M43205

  • Date: 3/28/2018

The consumer stated that since purchase of the electric range in November 2017, she has had three separate incidences of fire top of the burner due to knobs that turn on too easily. The consumer believes that this stove is a fire hazard.

Samsung NX58H9500WS

  • Date: 4/3/2018

Consumer noticed gas leak from gas range. It was measured twice to have exceeding levels. Three techs replaced gas safety valve assembly 3 times which failed shortly after each installation. Consumer proved that gas is leaking even more if a burner is turned on.

Samsung NX58H9500WS

  • Date: 4/17/2018

65YOF consumer had 3 ovens. One wasn't satisfactory because knobs were too sensitive. It was returned. Second oven had bake setting that did not stay at 350". It would go up or down. It was returned. And third oven did not heat to actual temperature & read wrong from display.

Samsung NX58M6630S

  • Date: 4/24/2018

Consumer was hearing small boom upon turning oven on & thought it was grate expanding. Later consumer's husband heard it & said it was delayed ignition. Recently consumer used oven & there was distinct gas odor & loud boom.

Samsung FTQ3531WUX

  • Date: 4/26/2018

Two front burners on electric stove go up to high automatically. Recently consumer was cooking & she had one of burners on low & walked away. When she returned, burner was on high & stove was very hot. She indicated that this is not 1st time that this has happened.

Samsung NX58H5600SS/AA

  • Date: 4/27/2018

Caller bumped the front of the stove before going upstairs. Later she noticed a strong gas odor & saw that knob was turned & was releasing gas but not igniting. She contacted gas company & they informed her to leave the house. A tech was sent to clear gas leak. [Gas Range]

Samsung NX58J5600SG/AA

  • Date: 5/2/2018

41 YOM indicated that gas range, less than 6 months old, was being used to cook dinner. He reported that after cooking was done, they found that the knob to turn off the gas burner was stuck and could not be turned off and the burner continued to burn gas.

Samsung NE58F9710WS

  • Date: 5/4/2018

Last year we bought a stove & all most had 3 fires with this stove. The knobs are very sensitive. One was my child grabbing something out of the top cabinet & it turned on with out knowing & the last 2 my dog jumped up & stole food off the stove resulting in turning knobs.

Samsung NX58H5600SS/AA

  • Date: 5/20/2018

Gas oven has overheated multiple times. Repair tech took readings after one of repairs. Oven was 350 degrees, & front user panel registered 254 degrees with back reading 260 degrees. 57 YOF was injured and received no first aid or medical attention.

Samsung NE59J7630SG

  • Date: 6/20/2018

Consumer used self-clean feature on electric range. It got so hot that control panel shut down and oven remained locked. Consumer tried flipping breaker, unplugging appliance and held off/clear button for 3 seconds. Nothing worked. Consumer states this is a fire hazard.

Samsung NE 589500SS

  • Date: 7/2/2018

Cooktop control knobs are too sensitive. Often they turned on by brushing up against knobs. Many times consumer walked into kitchen to find burner bright red. Recently consumer awoke d/t dogs barking & could feel heat from electric stove & found large element was on high.

Samsung NE59J7630SW/AA

  • Date: 7/24/2018

50 YOF consumer's electric stovetop glass exploded into pieces. It was not hit by anything and was not on use at that time. There was no heat coming from range or the oven. Consumer did not get hurt. Consumer got nowhere even within the warranty.


  • Date: 7/28/2018

Consumer indicated that stove was not being used, however a family member reached beside the stove to turn on a coffee pot and leaned against the stove unknowingly turning on one of the eyes causing a small fire.

Samsung NX58F5500SW/AA

  • Date: 8/14/2018

A 67 YOM Consumer reported the gas oven would not heat up properly as everything he cooks in it takes almost twice the time to cook. He noticed that that when one leans against its knobs, the unit turns on unbeknownst to the consumer until he starts smelling gas in his home.

Samsung NX58J5600SG/AA

  • Date: 8/18/2018

The consumer reported that the gas range oven was in the process of pre-heating when flames suddenly emerged from the vents. The unit was quickly turned off and the fire was extinguished with an ABC fire extinguisher.

Samsung NE59M4310SS/AA

  • Date: 8/28/2018

A 30 YOM Consumer said there are two flat pieces of metal that run under the electric oven & the edges are not finished. While he was trying to clean under the oven, he accidentally ran his finger over the side of it & it sliced his finger open. He received medical treatment.

Samsung NE58K9430SS/AA

  • Date: 9/7/2018

Within last two years consumer encountered at least 5 fires on top of range. Easily brush against stove is causing unit to come on. Unit is easily turned on. Dog walked in front of stove & barley rubbed against knobs causing unit to turn on which resulted in fire on top of it

Samsung NE58F9500SS/AA

  • Date: 9/17/2018

Consumer stated that the knobs are waist high. The knobs on the electric range were brushed accidently. Consumer was not aware that the range was on until there was a smell of plastic. A plastic cover that was left on top of the range started melting. No damages or injuries.

Samsung NE58F9500SS

  • Date: 10/4/2018

Electric range top knobs turn too easily. Knobs are at adult hip height & turn on with slightest contact - simple as brush against stove & burner turns on. This resulted in burning some of placemats that was on top of range. 54 YOM was involved in incident.

Samsung NX58M6630SS/AA

  • Date: 10/10/2018

[63 YOM] I have a gas range that when I put the range in the self cleaning cycle, the heat coming out from under the control panel is so severe, it causes the control panel to melt. The service men that came out all said for me not to use the self cleaning cycle.

Samsung NE58F9500SS

  • Date: 10/11/2018

The consumer indicated that the knobs on the front of this electric range are extremely easy to accidentally turn. They had it for a week, and already had three incidents where the knobs for the stove burner was turned on accidentally and set paper/plastic on top of it afire.

Samsung NE58K9430

  • Date: 10/20/2018

65 YOF consumer has an electric range. The knobs are turned on even with the slightest brush and twice the consumer did not know burner was on. Nothing was on range the first time, but a pizza box was on range second time and it caught fire. Consumer put out fire.

Samsung NX58K9500WG/AA

  • Date: 10/26/2018

A 38 YOM reported that while cooking their gas range panel gets over heated & he & his wife burned their hands multiple times. Consumer received first aid. A tech confirmed that range is overheating. The range paint is also peeling. Consumer is concerned it is fire hazard.

Samsung NX58H600SS/AA

  • Date: 12/4/2018

The consumer reported that the indoor gas range control knobs are plastic stems that are broken due to heat from the oven and now cannot turn on the oven burners.

Samsung NE58F9500SS

  • Date: 12/6/2018

Fire Department responded to smoke alarm at rural private residence. They found stove/range that did turned on by its own, without any human interaction. Homeowner stated that this had happened before & that it was reported to manufacturer.

Samsung NE58K9430SS

  • Date: 12/17/2018

Control knobs for electric range top burners are easily turned on unintentionally, leading to a significant risk of burn injuries & house fires. On several occasions, a person leaning toward the counter has unknowingly and accidentally pushed in one of the burner the knobs.

Samsung NX58M9420SS

  • Date: 12/29/2018

Consumer has a gas stove. It has unsafe knobs, they turn on too easily and the oven bake temperature does NOT stay constant. Knobs turn at slightest brush or by reaching for microwave above.

Samsung NE58K9430SS

  • Date: 1/23/2019

A fire occurred in consumer's kitchen. This happened as a result of the knob on their (electric range) stove being accidentally bumped & turned the stove on. Consumer's 17 year old daughter suffered unspecified injuries and she was seen by medical professional.

Samsung NV51K6650DS/AA

  • Date: 2/4/2019

Upper oven of Double Wall Oven turns itself randomly ON to BAKE & heats up without input from consumers. After they noticed this phenomenon 'motherboard" & wiring harness were replaced, but recently, after several months problem has returned.

Samsung NE58F9500SS

  • Date: 2/4/2019

61 year old consumer reports that the electric range in the consumer's home turned on and heated up by itself. Consumer did not push or turn the control knobs. A piece of paper that was nearby caught on fire. When the outside knobs are lightly touched they power on the range.

Samsung NX58M6630S

  • Date: 2/18/2019

Control panel of gas range ceased to function causing 66 YOM to be unable to shut off 425° oven. Control panel was replaced d/t similar problem previously. Any time, when range burners & oven were used at same time, control panel malfunctioned.

Samsung FTQ3531WUX

  • Date: 3/10/2019

55 YOM turned on oven to preheat & low buzzing & popping noise was heard after about a minute. Flames & smoke were coming out of rear vents where electronic controls located. Circuit board shorted out & only way to stop fire was to unplug electric range & fan out flames.

Samsung NX58J7750S

  • Date: 3/15/2019

Consumer reports that the control knobs on the gas range are too easy to turn if they are touched. Consumer has accidentally turned on the gas by leaning against the stove while using the microwave above the stove.

Samsung NE59J7630SS

  • Date: 3/17/2019

52 YOF was using the electric oven to bake food when it produced a loud alarm. She saw smoke coming from the back of the stove and fire from the upper back grid. Consumer unplugged the stove and left the home with her 2 YOM grandson. Firefighters responded to the home.

Samsung NX58H5600

  • Date: 4/4/2019

Gas range had knob break off during use, requiring use of another knob to shut off flame. Upon further inspection, 4 of 5 knobs had same damage, knobs' plastic mating to steel range posts cracked completely through. 12 YOF, 16 YOF, 43 YOF & 43 YOM were involved in incident.

Samsung NX58M9430SS/AA

  • Date: 4/9/2019

40 YOM consumer has a gas range. The knobs turn on when just brushing against the range. Consumer knows the stove is on only when snapping noise of spark igniters sounds. Consumer states this is a big fire and safety hazard.

Samsung NE58M9430

  • Date: 5/6/2019

Consumer returned home and found one of the electric range's knobs on high and the range turned on. Consumer states that the knobs can be turned on by brushing against them accidentally. This issue has occurred four times total.

Samsung NX58H5600SS

  • Date: 5/20/2019

The consumer stated that the burner knob on the gas range was frozen and would not shut the burner off. The consumer even tried pulling knob off and turning the shaft but it started to twist it would not turn. The consumer had to turn the gas line valve going to the range off

Samsung FTQ387L WGX

  • Date: 5/29/2019

The consumer stated that daughter pre-heated the oven as they routinely do, and the back side caught fire. The consumer pulled the forward, unplugged it, and put out the fire with water. The consumer removed the back panel and found frayed and burned wiring.

Samsung NE59J7630SS

  • Date: 7/17/2019

60 YOF consumer says that she was heating up her range when all of a sudden it started sparking behind the panel. Then it blew up in flames. The fire department seized the stove to investigate further. There were no injuries reported.

Samsung NE58K9430SS

  • Date: 7/19/2019

The electric range knobs are extremely sensitive, the unit turns on without anyone's knowledge by barely bouncing against it. The consumer indicated that this has been ongoing since installation. He stated that twice a potholder was left on the stove and caught fire d/t this.

Samsung NE58K9430SS/AA

  • Date: 7/25/2019

Consumer reports the knobs on her electric stove within her home are easily activated. She notes circumstances where the knobs are slightly touched and the heating elements of the stove turn on. This creates a fire and safety hazard that has resulted in at least 1 injury.

Samsung FCQ321HTUX

  • Date: 7/29/2019

[Electric Range] Consumer reports that the outer oven door had exploded during the night. The oven or the stove was not in use. There was shattered glass all over the floor. 52 YOM suffered an unspecified injury & received first aid & his 53 YO spouse was not injured.

Samsung NE58F9500SS

  • Date: 8/6/2019

Items on cooktop of Electric Range burned at least twice because if someone leans against front of stove, knobs would turn on. Towel, pot, & silicone hot pad were burned. There was enough smoke to set off fire alarms. 68 YOF, 67 YOM, 50 YOF & 34 YOM were involved in incident.

Samsung NE58F9500SS

  • Date: 8/6/2019

75 YOM consumer reports that his oven turns on at the slightest bump into it. This has happened 3 times because the knobs turn on at the slightest bump and items on the stove burst info flames.

Samsung NE59J3420S/AA

  • Date: 8/10/2019

45 YOF reported that front right burner of electric range was increasing temperature until it cracked surface. It wasn't possible to lower temperature & only way to stop it, was to turn burner completely off. Surface hot indicator light remained on until unit was unplugged.

Samsung NE595ROABW/AA

  • Date: 8/27/2019

Range started overheating about 11 months ago. Recently consumer opened oven door, while cooking in it & noticed inside door around edge started to melt. Oven was set on 350°. She turned stove off. Bottom element of oven wasn’t working properly when she turned it back on.

Samsung NX58F5500SS

  • Date: 10/1/2019

37 YOM's 34 YOF fiancé was cooking on the gas range at home and turned the knob to adjust the right front burner. The knob became stuck in the "on" position. Consumer called the fire department and they were unable to move the knob. They disconnected the gas line.

Samsung NE58F9500SS/AA

  • Date: 10/10/2019

Knobs are so sensitive that cooktop burner was turned on after 37 YOF brushed knob with hip as she was walking by. She indicated that since purchase burners have been turned on 15+ times causing two fires after igniting paper towel & cleaning rag & plastic bowl was melted.

Samsung NE58S9500SSAA

  • Date: 10/11/2019

CX reports the front left burner on her electric range turns on by itself. CX notes that tape was placed on the burner's control knob, but the burner still started on its own. CX notes the potential fire and burn hazard if this concern is not handled.

Samsung NE589500SS

  • Date: 10/18/2019

Consumer reports that the knobs on the electric range at home are too sensitive. Consumer was outside and came inside to find that the largest burner was on the high setting. The range top took 30 minutes to cool down. the range has been turned on accidentally multiple times.

Samsung NE58F9500SS/AA

  • Date: 11/2/2019

Consumer reports that the knobs on the oven would turn the range on when bumped. They were easily turned on this way. The last time the knobs were bumped it started a fire that destroyed their house and killed two puppies in the process.

Samsung NX58M6850SS

  • Date: 11/5/2019

Consumer reports that the temperature of the gas oven during use is not exact and is +/- 30 degrees from the set temperature. The heat coming up from the rear of the oven is hot and is a fire hazard and could also damage the electronics.

Samsung NE58F9500SS/AA

  • Date: 11/8/2019

CX reports the oven in his home is defective. CX notes multiple issues, including knobs that can be easily turned on, high temperatures that affect the door handle, inconsistent temperature, and permanent stains. CX feels oven is a safety hazard.

Samsung NX58H5600SS

  • Date: 11/19/2019

70 YOF indicated that her oven turned on twice by itself. Every time this happened, she had to unplug the unit in order to turn it off. She contacted the manufacturer and the oven range’s circuit board and its touch panel were replaced.

Samsung NE58F9500SS

  • Date: 11/29/2019

Consumer's electric range has knobs which activate the cooktop at the slightest brush. Consumer had a fire as a result because combustibles happened to be placed on it. Consumer states manufacturer does nothing about this. A tech came and said there is nothing wrong.

Samsung NE58N9430FG

  • Date: 12/6/2019

Knobs of electric range turn on when they slightly brushed against. Consumer stated that it caused skewer left on stove near burner to burn & smoke filled room. She noticed problem after unit was installed & usually they were able to catch it before there was incident.


  • Date: 12/10/2019

69 YOF reports that the control knobs turn on the electric range at home when they are touched but not turned. She left an air fryer on the range and unit touched the control knob. Consumer removed the fryer but it had started to melt. She suffered minor burns to her fingers.

Samsung FE-R300SX

  • Date: 12/17/2019

Consumer reports that the electric range at home was not in use when the consumer noticed that the surface top light was on and indicating it was hot. The heat cracked the glass top. Consumer flipped the breaker off and unplugged the stove. Fire department responded to home.

Samsung NE58F9500SS

  • Date: 1/8/2020

Consumer followed the instructions of the oven. The default setting is 3 hours which was used. The doors and front drawers of kitchen cabinet on each side of the range were damaged by the heat coming out of the oven during the cycle.

Samsung NE58F9500SS

  • Date: 1/9/2020

Consumer stated, that electric range burner knobs when brushed slightly against them, turn unit on without their knowledge. Blanket was placed on unit during installation of microwave & unit came on, catching blanket on fire. She had to take it outside to contain flames.

Samsung NX58M6630SS/AA

  • Date: 1/15/2020

Range burners turn on just by bumping into stove, or while leaning against it. They illuminate when they are turned on. Consumer's mother never even turned oven on, she bumped & flame was on. Often person isn't aware that stove was turned on. It has happened numerous times.

Samsung NE58K9500SG

  • Date: 1/31/2020

The consumer stated that the electric oven/range sparked and flamed in the rear where the majority of the electrical connections are, causing a small fire and smoke.

Samsung NE59J7630SS/AA

  • Date: 2/3/2020

The oven had been in use for about 30 minutes. The consumer saw smoke coming from the back of the control panel. The consumer unplugged the unit, removed the panel and saw several parts that were burnt black.

Samsung NE58K9500SG

  • Date: 2/11/2020

Our electric range has caused many injuries & damage. Knobs are easily bumped, you barely touch them & they ignite on high. I have suffered burns trying to remove items before they catch fire. It is easy enough to turn on that our 1 YO can turn stove on in 1 second.

Samsung NE58K9430SS/AA

  • Date: 2/18/2020

Male consumer reports that the electric oven range has knobs that are easily turned on without notice. A towel was placed over a range while work was being done and the towel began smoking because a knob was touched. This is extremely dangerous and a safety issue.


  • Date: 2/25/2020

Consumer returned home to chemical smell & smoke covering stovetop & discovered that burner underneath slow cookers was turned on. Consumer turned burner off, moved melted pot & used extinguisher to extinguish fire. Somehow pot was bumped into knob, turning burner on.

Samsung NX58H5600SS/A

  • Date: 2/25/2020

Gas range will turn on by itself & cause problems to circuit board in presence of RF energy. I am amateur radio operator & when I operate shortwave radio in high frequency range (14Mhz), display shows gibberish & oven turns on which is safety hazard.

Samsung NX58R4311SS

  • Date: 2/28/2020

59 YOF was pre-heating gas oven when she saw smoke. She opened oven door & flames were big coming from bottom of stove. She turned unit off, but fire kept blazing for sometime. Pecans in bottom of oven caught fire. issue is that food can easy to fall & catch fire.


  • Date: 3/2/2020

The consumer stated that a fire in the motherboard of the [electric glass top] stove almost caused loss of home and death.

Samsung NX58J5600SG

  • Date: 3/3/2020

(57 YOF) I purchased a gas range in 2018, the 1st time I used broiler I had a fire in the oven. I eventually used the self cleaning oven & this also started a fire in the oven. This would have been in the early part of 2019. I have not attempted to use either since the fires.


  • Date: 3/23/2020

The consumer indicated that the stove board caught on fire at home.

Samsung NX58F5500SS

  • Date: 4/6/2020

Burner is not off when knob is in off position/gas escapes. 3/4 of grill lights, & gas escapes from remaining portion. Burner does not light unless match is placed near it. Afraid of the gas range as it already leaked gas and the grill partially lights.

Samsung NX58M6630SS

  • Date: 4/21/2020

The Consumer stated that the knobs on his range are too sensitive. His dog jumped on to the range to get food - one time turning the gas on, and the second time, actually igniting the burner. The Consumer stated that he has also ignited the burner by bumping into the range.


  • Date: 4/23/2020

Consumer reports that the stove at home has a faulty sensor which illuminates the hot surface light at all times, regardless of whether there is a hot surface.

Samsung NE59J7630SS

  • Date: 4/27/2020

53 YOF consumer reports that the right front burner of the electric range was faulty and stopped working. The other burners and oven worked properly. While using the oven and a burner the control panel sparked and caught fire. The flames reached 2 ft. high. Fire hazard.

Samsung NE58F9710WS

  • Date: 5/5/2020

(52 YOF) Electric Range knobs are hyper sensitive. Turns on at the slightest touch. The only solution is to remove the knobs when not in use. The digital oven controls have to be locked when not in use so that the warming drawer does not turn on when you walk past.

Samsung NE59J7630SG/AA

  • Date: 5/24/2020

Consumer was removing bread from the electric oven at home and saw flames coming from the back of the stove. Consumer pulled it away from the wall and unplugged it. The motherboard had caught on fire.

Samsung NE59J7630SG

  • Date: 5/28/2020

The Consumer stated that they were preheating the oven when they heard a snap noise and saw a fire coming from the instrument panel above the range. When they took off the back cover the following day, the back cover and the motherboard had a connection that was burned.

Samsung NE59J7850WS

  • Date: 6/3/2020

54 YOM reported, that while cooking on their electric stove, the glass top cracked for no reason. He had a pot of water boiling and the stove top made a popping sound and then cracked.

Samsung NX58R4311SS/AA

  • Date: 6/29/2020

66 YOM consumer reports that while his oven range was being installed the installer a 46 YOM cut himself on the sharp edges of the metal air vents. Since they have to be cleaned, he's cut his finger as well. The edges have not been filed own and are a dangerous hazard.

Samsung NE59J785OWS

  • Date: 7/2/2020

Five minutes after 71 YOF turned lower oven on, smoke bellowed out. Range was unplugged. They could see fire in back of range. When repairman took back panel off & there were burned wires. He plugged it in & heating element started smoking, & firing again.

Samsung NX58H5600SS

  • Date: 7/2/2020

61 YOM consumer reports that the control panel was excessively hot. A heat sensor recorded the surface of the oven to be 363 degrees at one point. He has burned his finger pressing buttons. The knobs turn on easily. The unit turned itself on/off. Burn/Fire hazard.

Samsung NX58H9500WS/AA

  • Date: 7/6/2020

Consumer reports that the knobs and touch screen on the gas range are sensitive to the point of being dangerous. If brushed against the features on the oven will activate and in some cases you're not able to turn them off. This is a dangerous fire hazard.

Samsung NE58K9430SS

  • Date: 7/15/2020

The control knobs in the front of this electric range are super sensitive. The consumer leaned against the stove while cooking or cleaning, unknowingly, and found the burners on, when they heated up. Her relatives on different occasions experienced the same problem.

Samsung NE58R9311SS/AA

  • Date: 7/16/2020

Female consumer reports that the knobs on the range are turned on too easily without inention of turning them on. If the knobs are turned on by accident at the lightest touch it is a dangerous fire hazard.

Samsung NE58R9311SS/AA

  • Date: 7/17/2020

Consumer indicated that control knobs on electric range stick out to point, that are easy to come into contact with. Sight brush against knob causes it to turn on. They have had numerous accidental of turn-ons. Recently it caused part of meal on stove to burn.

Samsung NX58H9500WS

  • Date: 7/19/2020

The investigator reported that a fire occurred in a residence. The family had replaced their gas rang three months prior the oven caught fire. The fire was caught in time and an extinguisher was used. The range was heavily damaged.

Samsung NE58R9311SS/AA

  • Date: 8/4/2020

44 YOF reports that the control knob on the electric range was accidentally turned and the burner was turned on. This caused pot holders to catch on fire. A metal pan was sitting on the pot holders. The air fryer basket was on the edge and was melted.

Samsung NX58M6630S

  • Date: 8/5/2020

The consumer reported that that the design of grate on the front burners of his gas range is unsafe due to they do not support smaller pots, which tend to tip over. He has to be on guard to alert someone, who is not familiar with the range, not to use the front burners.

Samsung NE58F9500SS

  • Date: 8/6/2020

44 YOF consumer reports that the knobs on her stove are very easy to turn on with the slightest touch, even an accidental one. She's burned her finger on the stove. A couple incidents have occurred that almost resulted in a house fire. Unsafe unit. Fire hazard.

Samsung X58M6850SG

  • Date: 8/8/2020

The Consumer stated that while cooking Thanksgiving dinner, the central burner of the gas range would not turn off. After finishing cooking, they pulled the range and cut off the gas to mitigate fire hazard.

Samsung NE58F9500SS

  • Date: 9/17/2020

41 YOM consumer reports that the electric oven he's had for 4.5 years has a safety issue with the broiler. When using the oven for normal use the broiler turns on and renders the unit excessively hot. The unit has shut itself off due to an error. Unsafe.

Samsung NX58H5600SS

  • Date: 9/22/2020

42 YOF started self-cleaning feature of oven & went upstairs. She heard alarm, went back & discovered fire in oven. She couldn't open oven's door. Fire started to escape oven up back of gas range, where it caught everything around area on fire. Kitchen was destroyed.


  • Date: 9/23/2020

The Consumer reported that they were baking bread in the electric range oven at 350 degrees and after 20 mins the oven glass exploded completely. Their 2.5-year-old son cut his foot on one of the glass pieces. The mfr refused help because the warranty expired just a month ago

Samsung NX584311SG

  • Date: 10/5/2020

The Cons, 75, stated that on at least 7 occasions the gas range burner ignited when walking/working around the stove. One time a small explosion burned the hair of his arm. They've had to evacuate the home due to smell of gas and found the gas was on without igniters firing.

Samsung NX58M6630SS

  • Date: 10/6/2020

Male consumer reports that the control knob on the gas range broke off. This presents a concern for the lack of temperature control over the gas burners. The cast iron cooking grates also aren't secure because the rubber feet have come off. Unsafe and a fire hazard.

Samsung NE59J7630SG

  • Date: 10/13/2020

While Consumer was cooking dinner, smoke detector went off. When Consumer entered the kitchen, the top control panel of the stove was on fire. There were lot of flames and smoke. Consumer, 65, suffered smoke inhalation. The fire dept. confirmed it was the control panel.

Samsung NE59J7630SS

  • Date: 10/13/2020

The consumer stated that range/oven is a fire hazard. Flames began bellowing out of the upper backside of range onto the wall in kitchen. Technician came out to say it was the main motherboard and would replace it. 40 YOF was involved in incident.

Samsung NX58M6850S

  • Date: 10/28/2020

Consumer reports that the gas oven is turning on by itself. Even when manually shutting it off through the control panel it truns itself back on a few minutes later. The control panel itself is not functioning properly. The only way to stop it is unplug it. Fire hazard.

Samsung NX58K7850SS/AA

  • Date: 11/2/2020

64 YO consumer reports that the gas oven releases too much heat and CO2 when in use that it has to be ventilated with windows to avoid illness. The unit also rapid boil over technology still allows gas to enter into the room. This is unsafe and a health hazard for consumers

Samsung NE58K9500SG

  • Date: 11/3/2020

Knobs of range can be turned on too easily. While consumer was passing out candy, one year old child turned stove on causing pot on stove to melt plastic, filling house with smoke. Damage was little scratch on cook top. She stated that there has been other incidents.

Samsung NX58H5600SS

  • Date: 11/6/2020

64 YO consumer reported, that while using the oven self-cleaning function for the first time, it got so hot, that it distorted the stove display and melted the spices on the counter, and it wouldn't turn off.

Samsung NZ36K788OU

  • Date: 11/9/2020

Consumer reports that the touch controls on the cooktop can and have been activated by hot liquid that spills on the cooktop. This is a design flaw that can set the burner to settings that will burn or potentially set something on fire.

Samsung NE58F9500SS/AA

  • Date: 11/16/2020

The Consumer stated that the [glass top] cook top's control knobs turn on if unintentionally bumped by an adult or even touched by a child.

Samsung NE59J7630S

  • Date: 11/19/2020

Left front burner of electric stove heats so hot, that it creates carbon-black burn on surface area of any pan 73 YOF uses, stainless, coated, even cast iron. Sometimes she has to drain oil & scrub pan before finished cooking. She stated, that she can't control temperature.

Samsung NX58M6630SS

  • Date: 11/26/2020

46 YO consumer reported, that the oven of the gas rand was emitting excessive carbon monoxide triggered CO alarm after several meals were baked. Fire Department determined that the oven was the cause. The consumer didn't get 1st aid.

Samsung NX58M6850SG/AA

  • Date: 11/30/2020

Consumer reports that the gas range knobs are cracking and becoming very loose. They are concerned that if there is an oven or burner fire the knob could break completely and render it useless to shut off the valve. This is unsafe and a fire hazard.

Samsung NE58R9311SS/AA

  • Date: 12/8/2020

Consumer stated, that Incidental contact with any element of the electric range's control display, including on/off touch oven/broiler switches & all four on/off dials for burners, can result in unintentional turning on of oven or burner. 66 YOF was involved in incident.

Samsung NE63T8111SS

  • Date: 12/9/2020

42 YOF consumer reports that the knobs are easily activated and turn on the burners. In this incident the knob was accidentally turned on while something was on a burner cooling and it started a grease fire. This is a dangerous fire hazard and could cause injury.

Samsung NX58H5600SS

  • Date: 12/10/2020

47 YOM consumer reports that the knobs on the gas stove cracked and became loose. When turning the knobs in the off position the burner would still be on. This is unsafe and a fire and burn hazard.

Samsung NX58J5600SG

  • Date: 12/19/2020

The Consumer stated that the stove knobs fall off by themselves and become small pieces posing a fire risk and choking risk for little kids.

Samsung NX58M9420SS/AA

  • Date: 1/9/2021

The Consumer stated that the front control knobs on their gas range can easily be jostled if someone bumps into the range. The gas starts flowing before the igniters start. There is no interlock to prevent accidental gas flow. This has happened multiple times.

Samsung NE59N6630SS/AA

  • Date: 1/17/2021

64 YOM & 63 YOF preheated electric range oven to 350°. About 6 minutes after they put cookies in oven, they noticed code C21 on display. They could smell cookies burning. 64 YOM had to turn breaker off because none of buttons on control panel worked to turn oven off.

Samsung NE63T8111SS

  • Date: 1/19/2021

33 YOF consumer reports that her 35 YOM husband bumped into the knobs on the stove and the burners turned on and burned food items left on the stove. The knobs are turned on too easily by accidentally brushing up against them. This is a dangerous fire hazard.

Samsung NE59J7630SS/AA

  • Date: 1/26/2021

69 YO consumer reports that after using the self clean feature on the electric oven they wiped it down. They then noticed that there were tiny scratches all over and metal shavings on the oven floor and the gasket seal had melted. The unit is unsafe and a fire hazard.

Samsung NE58F9500SS

  • Date: 1/27/2021

The Consumer stated that on 3 separate occasions their electric range stovetop turned on unknowingly, resulting in fires. The Consumer stated that a quick model number search on their consumer forum shows that the manufacturer has been aware of this issue for years.

Samsung NE59J7630

  • Date: 1/29/2021

The Consumer stated that their [electric] range caught on fire, black smoke and flames were coming from back of unit, and there was smell of electrical fire.

Samsung NE59R6631ST/AA

  • Date: 1/30/2021

The Consumer stated that they recently had a new electric range delivered and put into service at their residence. The Consumer is unable to see the burner settings and states this seems to be due to a manufacturer defect or poor design. No injury reported.

Samsung NX58H5600SS/AA

  • Date: 2/1/2021

(63 YOM Consumer) The control knobs on gas range become detached when the gas supply is adjusted for individual burners. No Injuries Reported.

Samsung NX58R4311SS/AA

  • Date: 2/1/2021

Caller is reporting that while the oven was on self clean mode, the door popped opened & alarm went off, it was unplugged immediately. The unit over heated & melted the control knobs. A tech advised that there was grease that caused the incident. (Gas Range)

Samsung NE58F9710WS/AA

  • Date: 2/4/2021

Control knobs of electric range can be unknowingly turned on with slightest brush against knobs. Fire started when one of burners was started in this fashion causing box of cookies set atop glass top cooking surface to ignite. 67 YOM was involved in incident.

Samsung NX58R5601SG

  • Date: 2/10/2021

The Consumer stated that they haven't had their new stove even 6 months and realized that knobs to turn off the gas are defective, all the knobs broke inside. When closing the gas it does not close completely due to the damaged knob allowing the gas to escape.


  • Date: 2/10/2021

Three or four times Electric range was found on, without anyone turning it on. 55 YOF stated, came home to burner on high, smoking candle & wax smoke throughout house. Fire alarm was sounding. She thinks one of dogs managed to push/turn knob, because knobs turn on too easily.

Samsung NX58H9500WS

  • Date: 3/1/2021

33 YO consumer reports that the gas range was eing used in self cleaning mode. After 20 minutes or so the unit caught on fire and smoke/soot filled the hme. The fire department had to be called. This unit is unsafe and a fire hazard to consumers.

Samsung NE59J7630SS/AA

  • Date: 3/2/2021

37 YO consumer turned on oven & it was on for about 10 minutes when they hear loud buzzing sound. Consumer discovered fireball shoots out from behind oven. Fire continued to burn until oven was pull away from wall & breaker switch was turned off.

Samsung NE59J76305G

  • Date: 3/3/2021

The consumer has a glass top stove, that has one burner that went out the middle section. Today another burner burst into flames under the glass top and on to the top. 33 YOF was about to make breakfast when this happened.

Samsung NE59J7630SG

  • Date: 3/7/2021

72 YOM was cooking on a smooth top range with the burner on "low" to simmer a meal. He left the room and came back to see the burner on high while it was still set to "low" (simmer). The pot was boiling over and the spill burning on the cooktop.

Samsung NE63T8511SS

  • Date: 3/13/2021

Controls on the front of electric range are easily activated while brushing against them to place items above the range. The burners were turning on multiple times. Twice it resulted in kitchen fires. Once, it caused a minor burn to 51 YOM hand, he didn't get 1st aid.

Samsung NE63T8511SS/AA

  • Date: 3/15/2021

While putting items in cabinet or microwave above electric range top, front controls are easily activated, in spite of two-step process to turn knobs. Burners have turned on multiple times. It resulted in two fires & minor burns to 51 YOM hand, he didn't get 1st aid.

Samsung NE58F9500SS

  • Date: 3/16/2021

The Consumer reported that the electric range with glass cooktop cracked by itself and more cracks should have been developing since then.

Samsung NE58K9430SS

  • Date: 3/24/2021

Consumer stated that smoke fills apartment when the broiler is used and to check whatever is cooking, its door is opened. It causes all smoke alarms to go off. Knobs on front of stove are very sensitive, stove comes on if anyone brushes against them.

Samsung NX58F550055

  • Date: 3/26/2021

74 YOF was wearing a robe, the side of which burst into flames when she was standing in close proximity to a stove while cooking. She received minor burns to side, she had another layer of clothing on. Most of robe has been singed. She didn't get medical attention.

Samsung NE594R0ABSR

  • Date: 4/9/2021

The Consumer reported that while pizza crust was cooking in the electric range oven that was set at 375 degrees, a 6" to 12" flame erupted with strong burning electrical insulation smell from the back of the control unit atop the unit.

Samsung NE63T8511SS

  • Date: 4/12/2021

The knob of the electric range was turned on accidently two different times by 67 YO & 76 YO adults when adults brushed up against the stove. the stove burner was turned on & both times it caught fabric towels on fire with flames.

Samsung NE59J7850WS/AA

  • Date: 5/6/2021

35 YOF stated: electric range overheated. Baking Dish shattered after it was removed from oven where it was at 425. Hand of 35 YOF received burn when it grazed scalding hot to touch stovetop, that was off. She turned off oven & power to range. There was thermal burn to wall.

Samsung NE59J7630SS/AA

  • Date: 5/18/2021

A fire marshal reported that the stove caught on fire. The fire did not come from the oven itself. They determined that the touchscreen had been damaged by heat/fire and the top of the stove above the panel was damaged. The back of the touch screen was badly damaged.

Samsung NE59J7650WS

  • Date: 5/20/2021

38 YOF consumer reports that the electric oven was in use baking food. The smoke detector went off and they discovered flames coming from the back top side of the oven. The unit was unplugged and removed from the kitchen. Fire hazard.

Samsung NE58K9850WS/AA

  • Date: 5/22/2021

The Consumer reported that the electric range turns on randomly by itself.

Samsung NE59J7850WSAA

  • Date: 5/25/2021

Female consumer purchased an electric cooktop stove. It was replaced 3 times due to cracking under the surface. There were marks on black coating. The surface bubbles if something is spilled on it. Burners get too hot and cannot be regulated.

Samsung NX58M6650WS/AA

  • Date: 6/10/2021

Consumer stated, that when back burners of gas range are in use, vapors from pots are affecting control panel, causing oven to come on by itself. Control panel was replaced, but same thing happened again month later. He was advised by technician, that range is unrepairable.

Samsung NX60T8111SS

  • Date: 7/2/2021

Knob for gas stove burner stopped working when consumer's husband was attempting to cook & turned burner on by knob, resulted just in gas leaked out without lighting. Carbon detector went off. Knob wouldn't turn off gas & they had to disconnect stove from gas.

Samsung NX58R5601SG/AA

  • Date: 7/9/2021

The Consumer, 44, reported that the gas stove safety switch failed to work causing a gas leak in her home for over six and a half hours. The Consumer reported injury to self.

Samsung NE63T8111SS/AA

  • Date: 7/8/2021

48 YO consumer reports that the knobs on the range are easily activated by accidentally bumping into them and the control panel is very sensitive. They also report having to unplug the stove in order to turn it off because the control panel malfunctions. Burn hazard.

Samsung NE63T8711SS/AA

  • Date: 7/29/2021

The range turned on accidently after the consumer bumped into it. A cardboard box caught on fire and there was a small fire in the kitchen. The consumer stated, that the range buttons depress way too easily and there is no way to lock them.

Samsung NX58J7750SG

  • Date: 7/30/2021

49 YOM consumer reports that the gas range would self ignite when no one was near it or had turned it on. The oven came on by itself. When in use the range would make a grinding noise. This product is unsafe and a potential fire hazard.

Samsung FE-R300SB

  • Date: 8/7/2021

Consumer's electric range started on fire while consumer was cooking dinner. Consumer heard a loud pop sound and noticed flames coming out of the back of the upper part of the range behind the controls. Fire was put out by consumer and no injuries occurred.

Samsung NES59J7630SS

  • Date: 8/20/2021

While oven was on 375°, consumer's wife heard couple of pop-pop crackling sounds coming from electric stove & saw smoke & flames coming from back of it. Consumer turned off stove at circuit breaker & called 911. FD pulled stove out from wall. Panel on back of stove burned.

Samsung NX58F5500SS

  • Date: 8/21/2021

68 YO consumer has a gas range that emits gas when on. There is a delay in temperature being reached. After repeated incidents, gas company stated it was a faulty gas regulator and gas was turned off.

Samsung NX58H5600S

  • Date: 8/26/2021

40 YOF consumer reports that all the burners on her gas stove are releasing carbon monoxide at rates of 130 PPM. She was advised by public officials that tested her home to not use the unit anymore. She and other family members have all experienced headaches.

Samsung NX58N9420SG

  • Date: 9/6/2021

Carbon Monoxide Detectors started freaking out & consumer called fire department and they called gas company. CO reading was 105 ppm. Gas company gave consumer Red Tag for Gas Range: Stove was causing excessive CO into air, valve off at APV and capped.

Samsung NE63T8111SS

  • Date: 9/7/2021

45 YOM consumer reports that the knobs to the electric range are too easily engaged. They are positioned where they can and are easily bumped and turn the burners on and burned items on the stove top.

Samsung NX58H5600SS

  • Date: 9/14/2021

26 YOF consumer noted that her oven was overheating and the kitchen was hotter than normal. The knobs on the unit were melting. The shelving near the oven were warped and could catch fire. She sustained mild burns on hands/wrists from the hot air from the oven. Fire hazard.

Samsung NE58K9430SS

  • Date: 9/20/2021

Female consumer reports that the knobs on the electric oven range turned on easily. There have been instances where the knobs were in the "off" position and not used that day but turned on, or being activated because someone walked past. Potential fire hazard.

Samsung NE59J7630SS/AA

  • Date: 9/21/2021

The Consumer reported that the range oven control panel caught fire while pre-heating the oven. The Consumer stated that the fire did not originate from the oven or the stove.

Samsung NE63T8111SG/AA

  • Date: 9/21/2021

42 YOF consumer reports that the knobs on the oven range are to easily activated. The burners have burned a drying mat, a pizza and groceries after the burner was turned on accidentally. This unit is unsafe and a fire hazard.

Samsung NX58H9500WS

  • Date: 9/29/2021

The Consumer reported that while baking in their gas range oven on 400F for 20 minutes or so, the inner glass on the door shattered.

Samsung NE63T8751SG/AA

  • Date: 10/7/2021

Consumer indicated, that cooktop dials are too sensitive & two times burner has been turned on without person’s knowledge. Once plastic cover atop cooktop caught fire. Other time burner turned on when she was cleaning oven. She was able to turn it off.

Samsung Flex Duo

  • Date: 10/21/2021

Consumer's electric stove got turned on by merely brushing the knobs. A book caught fire when the stove was on. Later another fire burned the walls, cabinet and counter. Smoke alarm went off and FD responded. No injuries.

Samsung NX60T8111SS/AA

  • Date: 10/26/2021

Consumer reports that the gas range produces an error message of C24 whenever the broiler is on and the unit overheats and shuts down completely. The unit has been repaired and replaced only to produce the same problem. This is a potential fire hazard.

Samsung NE58F9500SS

  • Date: 11/20/2021

61 YO consumer's electric range produced burned food in the oven. Food was charred black and smoking. Oven was very hot and upper element was on. Consumer repeated incident without food and same thing happened. Temperature was measured and it was exceeding 600 degrees.

Samsung NE58F9500SS

  • Date: 12/6/2021

60 YOM reported that the electric range fails to heat to the set temperature and overheats to the point of burning anything and everything in the oven. This has happened several times.

Samsung NE59M4310SS/AA

  • Date: 12/11/2021

The Consumer, 54, reported that the flat burner stove [on the electric range] fractured while boiling hot dogs. The Consumer reported injury to herself.

Samsung NE58F9500SS

  • Date: 12/12/2021

Consumer's electric range caught fire. A cardboard box was on stove temporarily. Someone leaned against the knobs and unknowingly turned on a burner. Cardboard box ignited. Consumer was nearby and put out fire quickly. No injuries occurred.

Samsung NE58F9500SS

  • Date: 12/13/2021

Consumer reports that after placing a cookie sheet on the stove top of their electric range and walking away they came back to find the burners on and burning the cookie sheet. The knobs were bumped. 34 YOF daughter burned arm helping with the situation.

Samsung NE58F9500SS/AA

  • Date: 12/17/2021

The knobs of this Electric range have been inadvertently activated by bumping/brushing against. Consumer indicated that this has happened 15-20 times in 5 years. Once, while repair person was working on microwave installed above, something melt & burn during repair.

Samsung NE59J7630SS/AA

  • Date: 1/1/2022

The Consumer reported that the control panel on the electric range started on fire. The Consumer stated that flames were visible out the back/top of the control panel area.

Samsung NE58K9500SG/AA

  • Date: 1/5/2022

77 YO consumer reports that their wife and granddaughter both accidentally touched the knobs on the stove and and the burners came on. The first setting of turning the burners on is "high" and could easily injure someone or start a fire.

Samsung NX58M9420S

  • Date: 1/12/2022

Consumer have a gas range. The knobs that control the burners extend forward at an angle and when they bump into them or slide by, they rotate & turn on the gas. Sometimes they are alerted by igniter & sometimes by the smell of gas. Consumer feels gas range is not safe.

Samsung NX60T8511SG

  • Date: 1/15/2022

The Consumer stated that she put a frozen pizza in the [gas range] oven and it started smoking. She opened up the oven and there were flames coming from the bottom along with popping sounds. The Consumer had to call 911.

Samsung NX58J5600SG/AA

  • Date: 1/20/2022

60 YOM reported manufacturing defect affecting control knobs of gas ranges. Knobs are plastic and break easily which makes very hard to ensure that the burner is shut completely off. He stated, that all five knobs of his range have broken and only two are usable.

Samsung NE63T8751SG/AA

  • Date: 1/20/2022

The Consumer stated that the [electric range]cooktop turned on by rubbing up against the dials causing oil in a pan to catch fire.

Samsung NE59 531

  • Date: 1/23/2022

60 YO consumer went to put an electric stove bottom drawer in and sliced open two of fingers open from the metal on the sides of drawer. The consumer received 1st aid by non-medical professional.

Samsung NE59J7630SS

  • Date: 1/25/2022

The Consumer stated that after they turned their range on to cook dinner, they heard a buzzing sound. There was black smoke coming out of the back and then flames. The Consumer called the fire department and tried to extinguish the fire with fire extinguisher.

Samsung NE59N6630SS/AA

  • Date: 1/29/2022

The Consumer stated that the burners on their range stay at high temperature even when on low setting. The oven is 50-70 degrees cooler than display and convection fan cuts on and off which cools the food even more. Food is undercooked. The display board constantly flickers.

Samsung NE63T811SS

  • Date: 2/3/2022

55 YOF consumer's stove has controls are way too sensitive and they will turn on at the slightest touch or bump with no indication they are on. Consumer has burned hands/fingers numerous times. There was a small fire because a bag was knocked onto stove by a pet.

Samsung NE63T8511ST

  • Date: 2/5/2022

48 YOF consumer has an electric range which has very sensitive control knobs. A dog was able to turn on the stove and caused the skillet on stove to catch fire. Plastic dishes and microwave were burned. Consumer believes this is a fire hazard. No injuries occurred.

Samsung NX58K9850SS/AA

  • Date: 2/12/2022

54 YOF indicated that the display of the stove turns on the oven by itself and they were not even close to the stove. She reported that it is a two section stove & it asks if they want to cook in the bottom or the top.

Samsung NE59J7630SS

  • Date: 2/28/2022

Female consumer turned oven on and smoke rose from behind electric range. She unplugged stove before she exited her home. A group of blackened components behind upper panel were responsible for fire. This is not an isolated incident. Consumer suffered unspecified injury.

Samsung NX58H9500WS

  • Date: 3/4/2022

The consumer came out of shower to find the oven had started a self-clean cycle. The oven was extremely hot both outside and inside. Also, multiple times, oven has shut off cooking mode with no power failure. Burners often will not ignite resulting in gas entering home.

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