samsung telephones

Information about the problems and breakdowns of Samsung telephones that were reported from 2009 to 2022.

Common problems: battery drain, burning, electric shock, explosion, fire, freezing, glass shattering, melting, overheating, picture, sharp edges, smoke.

Faulty modules: buttons, display, drawers, glass, rack, screen.


4 safety recalls announced

FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert)

  • Date: 8/16/2017

This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.

Samsung Expands Recall of Galaxy Note7: Serious Fire and Burn Hazards"

  • Date: 10/13/2016

This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus.

Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards

  • Date: 9/15/2016

This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus.

Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

  • Date: 5/22/2009

The recalled cell phones that are in a no-service area and display an out of range, try again later message could fail to connect to emergency 911.

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184 issues reported

Samsung Intensity SCH-U450

  • Date: 8/15/2011

A 55 YOf left phone to charge overnight & went to unplug the phone next morning when she found phone extremely hot to touch. She was unable to hold it. The same incident happened again a few days later.

Samsung SCH 880

  • Date: 8/16/2011

The respondent reports that the cell phone that was in a 32-year-old man's pocket instantaneously got hot and burned his leg. The respondent states that it was such a serious burn that the victim had to drop his pants and roll. He was taken to the ER.

Samsung SPH-M920

  • Date: 9/8/2011

Consumer reports that his 50 YOF wife's cell phone that was in her purse became very hot. The phone was in a protective casing. The battery went from fully charged to zero during the incident. Consumer has stopped using the phone.

Samsung SPH-M920

  • Date: 9/8/2011

50 YOM reports that the cellular phone was in his pant pocket when it overheated and burned his left leg. He suffered a first degree burn. Phone's battery compartment was discolored and the battery life was down from fully charged to zero after the incident.

Samsung Gravity SMART

  • Date: 9/19/2011

12 YOM's cell phone was hot, but not charged after 2-3 hours of charging. They were advised to replace battery. After replacing battery, phone worked fine for few days, but after that same problem occured as prior to changing battery.

Samsung Galaxy

  • Date: 12/14/2011

Consumer reports that while she was charging her cell phone with the authorized travel phone charger, the charger began burning, sending a blue and yellow flame out of the micro USB connector while attached to the phone. She says it burned until disconnected from the outlet.

Samsung Galaxy S3

  • Date: 12/6/2012

45 YOM was talking on phone and the phone was warm. He got a partial thickness burn on his right cheek

Samsung Replenish SPH-M580ZKABST

  • Date: 12/14/2012

A 30 YOF reports that the cell phone got real hot when the consumer was talking on the device and then the screen went off.

Samsung Galaxy S3

  • Date: 2/5/2013

30 YOF reported that screen of cell phone shattered in her hand. She was in warm building & as soon as she got outside in cold weather, screen shattered & she got glass lodged in her hand. She was injured & received no first aid or medical attention.

Samsung SPH D710

  • Date: 2/28/2013

Cell phone is overheating & battery is swelling. The battery jumps down in charge after heat. Phone shuts off & restarts with no battery reserve. Consumer fears a battery fire.

Samsung Galaxy S II SPH-D710

  • Date: 8/16/2013

60 YOF set her phone alarm & plugged it in to charge, placing it on her nightstand. Around 1 AM consumers heard hissing sound & then loud pop. 60 YOF yelled "fire." Consumer jumped out of bed into smoke filled room, threw phone into sink & turned on water.

Samsung Replenish

  • Date: 8/19/2013

Consumer's cell phone was charging on table. Consumer heard loud pop & smelled smoke, & the phone melted & the wires burned; it also burned the table.


  • Date: 8/27/2013

38 YOM put cell phone to charge for six hours. When he picked up cord with his left hand, he felt pain & saw cord lying across his palm & fingers, burning his skin. He dropped phone & cord. Smoke was coming from charger cord. He has not received medical treatment.

Samsung Galaxy S4

  • Date: 8/28/2013

Consumer reported that her cell phone gets severely hot after charging for about 15 minutes. Her child rolled on top of it with his leg & it burned his left leg. Keys of phone got so hot that they are bent. Phone burns her all time when she on phone for a while.

Samsung SCH-I515V

  • Date: 1/20/2014

The consumer stated that his almost 2 years old cell phone was plugged into the same charger as always to charge overnight. When he went to unplug it, the charging cord connector and the bottom of the phone was visibly burned and melted as if it had been on fire momentarily.

Samsung Galaxy S4

  • Date: 4/17/2014

28 YOM's phone was plugged into the charger and he started to smell smoke; the charged ended up melting into the phone and no longer works.

Samsung Galaxy S3 SCH-I535

  • Date: 4/25/2014

The consumer stated that while his cell phone was charging, a loud pop occurred and the battery and the back cover of the phone shot out, spraying a black fluid out and pouring out smoke. The battery landed about a foot away on the carpet and instantly flame burnt it.

Samsung Galaxy S4 SPH-l720

  • Date: 5/1/2014

Consumer reported that 13 YOM was playing game when he suddenly dropped phone. Consumer stated that his thumb was burned & phone was extremely hot & some was coming out. He received 1st aid by non-medical professional. Phone was burnt on screen & on inside.

Samsung Travel Adapter ETA-U90JWE

  • Date: 5/2/2014

The consumer stated that the [cell phone] wall charger started to burn while plugged in. The end burnt and also burnt her carpet.

Samsung Galaxy S4 SCH-1545

  • Date: 5/12/2014

While plugged in phone became so hot it melted cable. Device was smoking. It was plugged into charger that came with phone, but cable was no original.

Samsung S4 SGH-I337

  • Date: 8/3/2014

The consumer stated that he plugged in his cell phone into the USB charger of the same brand, and 20 minutes later he saw smoke coming from where the USB connector goes in to the cell phone. He disconnected it and saw a flame coming from the USB connector of the charger.

Samsung Galaxy S4 SCH1545

  • Date: 8/25/2014

The consumer stated that the her cell phone was low on battery so she plugged the charger into the phone after which the phone and the charger where it was plugged into the phone caught fire and burned the area around the charger port and the charger end.

Samsung Galaxy Nexus SCH-1515ZSAVZW

  • Date: 9/6/2014

A 59 YOF's phone got so much hot that she dropped it out of her hand. It had been getting warmer and warmer over the year. When she dropped the phone, it cracked the face of the phone. Recently there was a fire in a young girl’s bedroom due to battery & charger overheated.

Samsung EP-TA10JWE

  • Date: 9/12/2014

The consumer stated that the voltage adapter caught fire. It was plugged into a wall socket, but no device was being charged. Small flame was noticed at the end of the phone adaptor connector. The plastic surrounding the pins appears to be what was flaming.

Samsung T-109

  • Date: 9/18/2014

62 YOM had phone inside case clipped to his belt when he heard "pop" & realized flames were coming out of phone case. He flipped case off belt with left hand, sustaining burn blister on thumb. He received 1st aid. Back of phone burned. There are scorch marks on his shirt.

Samsung Galaxy S4

  • Date: 9/29/2014

Consumer was in home with phone in hands. Phone started smoking & she tossed it on floor & her husband proceeded to stomp on it. Back cover came off phone & battery came out. There was smoke & battery caught on fire. Husband poured water on battery. It made hole in tile floor

Samsung SPH-L710RWBSPR

  • Date: 10/22/2014

50 YOF set phone down on table & plugged it in to charge. It started making sizzling sound. Front flew off table, & battery expanded to 3 times normal size & began to flame & smoke. She burned fingernail & had tingling sensation in fingertips. She received no first aid.

Samsung Galaxy S4 SPH720

  • Date: 11/2/2014

A 28 YOM charged his smart phone using all original equipment, when she felt a burning in his pocket as he pulled phone out It seared his skin, the screen cracked burning out some of the screen all while shouting down. The temperature was extremely hot.

Samsung Galaxy S4 SCH-I545

  • Date: 11/13/2014

22 Yom received refurbished phone under retailer warranty. He woke up to smell of electronics burning, grabbed his phone & burned his hand. He realized phone charging pad was burned & melted, & his sheets & mattress pad were burned.

Samsung Galaxy S4

  • Date: 12/30/2014

55yof reported that her Cell phone initially got hot while charging & later while charging literally melted to her counter. The area around the charging port was black and melted. Her daughter's did the same thing while laying on a coffee cup. No Injury.

Samsung Galaxy 2 SPH-0710

  • Date: 6/3/2015

The consumer stated that his wife's phone exploded and caught fire while being charged. The consumer stated that there was property damage, but no bodily injuries.

Samsung Galaxy Note II

  • Date: 7/24/2015

Phone became hot, and large amounts of smoke & sparks emitted from device. Batter then projected out of back of device onto floor, leaving burn marks & hole in carpet. This happened at 29 YOF's place of work.

Samsung Galaxy S5

  • Date: 7/30/2015

Phone charger outer coating was torn exposing interior wires after one year of normal use.

Samsung Galaxy S5 SM-G900V

  • Date: 8/9/2015

Consumer woke up in middle of night to phone screen lit up & phone smoking from point where charger plugs into phone. Consumer unplugged unit & examined both phone & charger. Phone & charger had burn marks & were slightly melted. Consumer can't charger phone.

Samsung Galaxy S6 SM-G920A

  • Date: 9/19/2015

Phone charger is overheating excessively under normal use. Charging cable is not damaged, apart from melted plastic from overheating of charger. The plastic of the Micro USB end of charging cable has slightly, but visibly melted & the casing is starting to to pry itself open.

Samsung Galaxy Note 3 Charger

  • Date: 10/17/2015

The consumer, 27, stated that she awoke to smoke and found her [cell phone] charger on fire and the plastic melting with the wires exposed. The consumer reported injury to self.

Samsung EP-TA20JWE

  • Date: 11/16/2015

While the cell phone was charging in "fast charge" mode, the consumer, 42, picked up the phone and sustained a 1st degree burn on his right ring finger due to excessive heat from the charger at the point of connection to the phone. The charger tip was melting.

Samsung Galaxy S3 SPH 710T

  • Date: 12/11/2015

The consumer stated that his cell phone gets so hot he couldn't hold it after 15 minutes of talk time. The consumer stated that one day he had it in his pocket and it was so hot it was burning his leg. He stated that the phone started smoking and then the system crashed.

Samsung S4

  • Date: 12/19/2015

The consumer reported that the cell phone short-circuited while plugged in to charge overnight, melting/scorching the end of the charging cord and the input connection on the phone.

Samsung Galaxy S4 SPH-L720

  • Date: 12/24/2015

The phone battery that came with it was not performing well. I was using an extended battery in the phone for the past 5 months. When I went to retrieve the battery from the box in my desk drawer I found that the battery was expanding & swollen.

Samsung Charger

  • Date: 12/29/2015

The consumer stated that her cell phone charger almost started on fire. She stated that her phone was red hot and the charger tip that was in the phone was black and her phone was completely toast. The charger was the factory charger that came with the phone.

Samsung Galaxy S4

  • Date: 1/14/2016

Consumer reported that while he was charging cell phone charging port got extremely hot & started to melt. Phone was charging for couple of hours. He was present when incident happened.

Samsung Galaxy S6 Edge

  • Date: 1/18/2016

The consumer stated that during operation, the cell phone became extremely hot to the touch and the screen developed a crack.

Samsung Galaxy S6 G920P

  • Date: 1/23/2016

Consumer plugged phone into charger & about hour later she detected strange smell. She found that micro USB portion that plugs into phone was warped & melted. Phone was hot to touch. Wiring that connects into USB melted & pulled away from USB. Phone is no longer functional.


  • Date: 2/29/2016

When the phone is charged, it gets hot to the touch. The charger that came with the phone also gets extremely hot. The phone can be fully charged for an hour, but it starts to get hot immediately. The phone does not hold a charge very long. Burn hazard or fire hazard.

Samsung SM-G920A

  • Date: 3/21/2016

Phone was plugged into charger & charging cable. 43 YOM charged phone successfully for several months & noticed that connector on charging cable sometimes gets pretty warm. Recently he noticed that phone wasn't charged & charging cable had caught fire & melted.

Samsung S6 Active

  • Date: 6/21/2016

The consumer stated that the phone charger exploded and caught on fire around 4 a.m. while it was charging the phone it came with. The fire burnt through her sheets and mattress. They were sleeping at the time and the sound was so loud it woke her child up in the next room.

Samsung S7 Edge

  • Date: 7/12/2016

The consumer, 38, stated that she plugged in her phone to the cord before going to sleep and woke up because her arm was hurting. She realized that she had fallen asleep with her arm on the cord right at the part that plugs into the phone. She received a blister on her arm.

Samsung ETA-U50JWS

  • Date: 8/14/2016

The consumer stated that the charger for the cell phone gets extremely hot (156 deg. F) when charging.

Samsung SM-G925VZKFVZW

  • Date: 8/17/2016

37 YOF owned phone for about 3 months. In this time, phone has overheated frequently, to point where it has left several burns on her fingers, hands & arms. She didn't seek medical attention but used over-the-counter medication to treat it. At same time phone stopped charging


  • Date: 8/23/2016

The consumer, 44, stated that both of his phone charging cords have become frayed at the connection to the phone. He stated that it isn't obvious just by glancing at the cord. He discovered when they overheated and one shocked him when he touched the exposed wires.

Samsung Galaxy S7 Edge

  • Date: 8/25/2016

The glass on the cell phone's camera lens shattered with no impact. 49 YOF received a small cut on her finger from the shattered lens.

Samsung Galaxy S6 Active

  • Date: 9/2/2016

While the phone was charging, battery caught fire , burning through the phone and the case. It nearly caused a house fire but I was able to put it out.

Samsung Note 7

  • Date: 9/9/2016

Smartphone blistered 49 YOM's hands by overhearing.

Samsung Galaxy S7 Edge

  • Date: 9/10/2016

The cell phone exploded and caught fire while in the consumer's pants pocket. He suffered burns to his right hand and also severe and permanent burn injuries to his groin, legs, and lower back that required a significant skin graft surgery and will necessitate extensive PT.

Samsung Galaxy Note 7

  • Date: 9/13/2016

The submitter stated that his elderly parents experienced a house fire. The submitter stated that a cell phone was charging in one of the cars parked in the garage, where the fire originated. The house was a total loss but there was no loss of life.

Samsung Galaxy S5 SMG900VZKV

  • Date: 9/14/2016

65 YOF reported that her cell phone battery exploded while phone was resting on night table. The cover was still on night table & phone was on floor about 7 inches away from melted battery. The flames reaching about 3 feet height & was smelling of burning carpet. No injury.

Samsung Galaxy Note 7 SPHN930PBLU

  • Date: 9/15/2016

My 29 YO husband was charging his phone while we were napping. My husband rolled over on the phone while asleep discovering the phone was incredibly hot causing a burn to his left chest wall as documented by a doctor at a hospital urgent care.

Samsung Galaxy Note 7

  • Date: 9/15/2016

Consumer had a recalled phone. Consumer used factory charger and plugged it in, and went to taken a shower. Consumer heard siren go off, ran back to office, and saw that desk was on fire and phone had exploded. Consumer put fire out with extinguisher.

Samsung Galaxy Note 7 Samsung-SM-N903A

  • Date: 9/15/2016

Consumer reported to phone service provider that phone heated up very warm. After calling provider and manufacturer, learned phone was being recalled. I am stuck with a phone that could case me harm. I haven't another phone and I use this one for business. Gets very hot.

Samsung Galaxy S5

  • Date: 9/16/2016

A 64 YOF has a cell phone; the battery is bulging in the back of the phone & it is warm to the touch.

Samsung Galaxy S6 Active

  • Date: 9/16/2016

Phone Explosion/Burn: My phone burned up while charging via a charger. The smoke alarms went off & our bedroom was filled with smoke. There was char on the curtains about 2 feet away from the bed & charred marks on the headboard; the phone burned through the book hardcover.

Samsung Note 7

  • Date: 9/16/2016

This phone frequently overheats. At times, it’s been too hot to hold. When it overheats, apps will malfunction & stop. The battery will drain fast. A 43 YOF had it screen down on her leg while driving, & her leg started hurting. When picked up the phone, her leg was red.

Samsung Galaxy S4 SGH-1537

  • Date: 9/16/2016

This is a phone set for charging, after a while I removed the charger but the underneath of the charger melted & the metal position was exposed. When I removed & my finger got burned as well as the phones charging port. The phone is unusable & probably could have got fire.

Samsung S7 Edge G935T

  • Date: 9/16/2016

My two-month-old phone got so hot that it burned my hand and I could not hold onto it. After that, the screen started blinking and the phone rebooted and would not make calls. I immediately returned it to &exchange for another 7 phone. Seems like a similar battery issue.

Samsung Note 7

  • Date: 9/16/2016

40 YOM had phone one charge. He took it off charge, put it in pocket & felt hot got to work. He noticed that screen had cracked from heat.

Samsung Galaxy Avant SM G386t

  • Date: 9/17/2016

[50 YOF] I have a phone that has been running at times so hot that I can't touch it, have to turn it off & sometimes doesn't cool down for a full day. It's been concerning me so much that, even though hasn't smoked or gone on fire yet.

Samsung Galaxy Note 5

  • Date: 9/16/2016

Caller is reporting that the cell phone poses similar problem as the recall. He stated that the phone overheated in his pocket and he had to contact his provider for a replacement.

Samsung Galaxy Note 7 SM-N930A

  • Date: 9/17/2016

I have a phone currently on recall. The phone have been getting very hot I even thought about putting it in the freezer at on point because it was burning my hand and leg. The service provider & the manufacturer are not honoring this product recall.

Samsung Galaxy Note 7 SMN930VZKA

  • Date: 9/18/2016

The consumer stated that his cell phone overheated while charging. The consumer stated that the service provider has not reimbursed him for the full purchase price of this defective device and they also owe him a refund of $20 upgrade fee paid at the time of original purchase

Samsung Galaxy Note 7 SMN930VZSA

  • Date: 9/19/2016

Battery exploded while I was charging the smartphone, causing smoke alarm and property damage as follows: Phone; Phone Case; Windows Siding and Walls; Carpet; Portable Bed; Blanket; Toy; Diapers. My main concern is the toxic fumes that came from the exploded phone.

Samsung Galaxy S4

  • Date: 9/19/2016

63 YOF reported that after manufacturer pushed out update of operating system battery of phone drained quickly & then it started getting warm. She was texting when phone became so hot she had to let go of it. Phone got so hot that both she & husband could smell it.

Samsung Galaxy S4

  • Date: 9/19/2016

The phone battery drained quickly, and then it started getting warm. On one incident, I was texting and the phone became so hot I had to let go of it. My husband was sitting across the room and both of us could smell the phone, it got that hot.

Samsung Galaxy Note 7

  • Date: 9/20/2016

28 YOM was charging phone in car & noticed it began to get hot to touch. He placed it in its box & put it on floorboard to continue charging. After about 10 to 15 minutes they noticed chemical smell, then there was "POP" & box was on fire. He grabbed it & threw out window.

Samsung Galaxy S6 SM-G920A

  • Date: 9/21/2016

Cellphone's battery dies quickly within 2 hours and also none of the original chargers work. Sometimes it heats up to the point where it can't be used because it'll burn. I feel its a safety issue once a phone heats up.

Samsung Galaxy Note 7 SM-N930V

  • Date: 9/23/2016

Consumer stated that phone doesn't work. It does get hot often. Phone got extremely hot when consumer was charging it in car & consumer turned it off & it has been off since then. Consumer has problem to replace unit.

Samsung Galaxy S6 SM-G920A

  • Date: 9/23/2016

28 YOF was using phone when it started reporting it no longer had service. Then it got very hot near power button. She burnt finger trying to get it to turn off, 1st aid received. Phone starts getting hot when she tries to use network & never reported itself being overheated

Samsung Note 7

  • Date: 9/24/2016

The consumer reported that the recalled cell phone could not be replaced because of bacl cover cosmetic damage. The provided told the consumer that the manufacturer required damage to be fixed first.

Samsung Galaxy 7

  • Date: 9/26/2016

Phone charger was plugged into outlet, cord /cable was plugged into that, it was being used to charge phone. The phone beeped. I grabbed phone & pushed the end of charger cord into phone to make sure it was connected. The end of the cord was hot, melted & smoking.

Samsung Galaxy S6 Egde

  • Date: 9/29/2016

The consumer stated that her smartphone is sometimes too hot to even hold - even when not charging. If it's charging, it cannot be left alone for fear of a fire starting. She stated that it's gotten so hot it melted a piece of her nightstand.

Samsung Galaxy S6 Active

  • Date: 9/30/2016

34 YOF took phone off charger, it was not hot. Phone was in pocket when she took it out & laid it on bed & it popped loud & start spewing smoke & melted plastic out of phone, screen shattered & case melted. Phone burned sheets. Smoke alarms went off. 36 YOM was involved too.

Samsung Galaxy S7

  • Date: 10/1/2016

Consumer bought a phone from store & started having issues with phone getting extremely & dangerously hot. Consumer reported issue to store & was told that phone cannot be replaced as it is not recalled. Consumer said phone got so hot that it melted into case & screen saver.

Samsung Note 7

  • Date: 10/7/2016

49 YOM reported that he sustained blisters and minor burns to hand from phone. He received 1st aid by non-medical professional.

Samsung S5

  • Date: 10/7/2016

40 YOF stated that phone cord started smoking & sparking. It got hot & she received phone shaped burn on face. She got replacement, but within few weeks received two severe burns on hands. She was treated in dermatologist office.

Samsung Galaxy Note 7

  • Date: 10/10/2016

The smartphone exploded. The consumer, 34, reported injury. Stated she made several attempts to exchange it with the carrier, but was turned away. The corporate told her to wait until new phones were in stock. Even a week later they refused to give her a temporary phone.

Samsung Note 7

  • Date: 10/10/2016

The consumer stated that she received her replacement phone and four days later while it was plugged in to charge for 15 minutes, it was so hot she could not touch it. She unpluged it and after it cooled down she used it for about an hour and it became severely hot again.

Samsung Galaxy S6

  • Date: 10/11/2016

37 YOF consumer's cell phone exploded and caught fire as well as the nightstand. The fire sent a bit into bedding as well. The cell phone was replaced due to a faulty battery. The replacement phone was also faulty.

Samsung Galaxy S6 Edge R38G30LP02Y

  • Date: 10/13/2016

Consumer received message on app from his phone that phone temperature was too high. He had taken picture, & device became hot while he was looking at picture with friend. He powered down phone, & device cooled down after few minutes. He places towel over phone when it's hot.

Samsung Galaxy Note 7

  • Date: 10/21/2016

The consumer stated that while the cell phone was charging, it caught fire and exploded. No physical injuries. The chair the phone was sitting on was damaged along with some carpet and vinyl flooring when the phone was kicked from the room into the kitchen to put water on it.

Samsung Galaxy S7 Edge

  • Date: 10/14/2016

The smartphone gets too hot at times to hold. I have had to replace my phone already because the first one got so hot that I dropped it because it was burning my hand. After replacing the broken with another, the problem still continued in the replacement phone.

Samsung Galaxy Note 7

  • Date: 10/20/2016

The consumer, 22, stated that he was sleeping and his cell phone was on his thigh. He woke up to the phone smoking heavily. He swatted the phone off of him, picked it up with a towel and drowned with water at sink. He suffered blisters on hsi leg the size of the phone.

Samsung SM-G925A

  • Date: 10/21/2016

The mobile phone caught fire while charging using the approved adaptive fast charging cord & power block. The USB port is what was damaged from burning & overheating. Phone smells of burning plastic when powered on. The USB cable had smoking emitting from it.

Samsung Galaxy S5

  • Date: 10/24/2016

The consumer stated that his daughter's cell phone had been overheating for many weeks. It would shut down without prompt or without any button being pushed. Eventually, it got so much overheated that the glass on the front of the phone cracked.

Samsung Galaxy S7 Edge SM-G935ASW

  • Date: 10/28/2016

The consumer indicates that his phone started freezing every couple of minutes an it would not function at all as the screen also goes black. The cell phone gets really hot when it is not being charged.

Samsung Galaxy S6

  • Date: 11/1/2016

The cell phone while charging with the provided charger started to smoke and sizzle in the middle of the night. Then the battery exploded and the front and back of the phone was burned. The room filled with smoke and the nightstand was also burned where the phone was sitting.

Samsung S4 SPHL720TWT

  • Date: 11/7/2016

38 YOF consumer reported that a phone exploded in the middle of the night while charging in electrical outlet in their child's bedroom. She said it was on fire & sounded like an explosion & smoke alarms started d/t fire. She said it did lots of damage & it is a safety hazard

Samsung Note 7

  • Date: 11/9/2016

The consumer stated he and his girlfriend purchased the cell phones the same day and can't hold the phones because at times they're too hot. He stated that after hearing the recall reports, he is experiencing difficulties between the mfr and the wireless carrier in exchanging

Samsung Galaxy S6 Active SM-G890A

  • Date: 11/14/2016

37 YOF noticed that phone was getting hot when charging using charger that she got with phone. Recently she tried to unplug phone; charger & phone were so hot that it was burning fingers. It was so hot it actually melted charger. Heat sensing thermometer showed 152°.

Samsung Galaxy S7 Edge

  • Date: 11/18/2016

When caller's 19 year old daughter was using the phone then it began flickering, the phone popping with white smoke coming from it. She threw the phone at her bed, it fell to the floor then blew up. The phone is burning more on the right side & the odor filled his home.

Samsung Galaxy S7

  • Date: 11/27/2016

52 YOF consumer's cell phone overheated and was no longer working. It sizzled and was cracking. The operating system worked no longer after rebooting. Consumer got a runaround with phone replacement and got nowhere.


  • Date: 11/29/2016

The consumer stated that his smartphone gets very hot while using it. He says he went to the carrier's troubleshooting site, and it tells him to stop using phone, but he still has to pay phone bill for phone.

Samsung Galaxy S5 SM-G900T

  • Date: 12/2/2016

The consumer stated that his cell phone battery swelled so much that the face of the phone was detached from the base. The consumer was concerned the phone could catch fire. The wireless carrier advised him he should not use the phone. He had to buy another phone for $520.35.

Samsung Galaxy S7

  • Date: 12/2/2016

I was driving & noticed a bad smell shortly after phone update began. The case was soft & warped, the phone was hot. He rolled down his window & threw the phone in the back of the truck to cool it down. The phone was drained from 99% battery. The next day it got hot & melted.

Samsung Galaxy S7 Edge SM-G935PZSASPR

  • Date: 12/13/2016

The cell phone of 44 YOF got so hot that the screen cracked and burned her hand slightly. She got a replacement phone but does not feel safe having using it.

Samsung Galaxy S5 SM-G900TZKATM

  • Date: 12/18/2016

[42 YOM] While charging phone got too hot then i saw slight white smoke from phone so i took off phone from charging & open phone to remove battery, then gradually some increased & phone got on fire& exploded inside my home damaging molding, tiles & shoes.

Samsung ETA-U90JWE

  • Date: 12/23/2016

The consumer stated that he was sleeping and heard his phone making noise like it was being plugged in and out. When he checked the charger base, it was so hot the plastic was melting. The consumer was concerned had he not woken up, it would have started a fire.

Samsung Galaxy S7 Edge

  • Date: 1/2/2017

24 YOF left phone charging & she woke up next to phone bursting into sparks & flames. Fumes were spreading throughout room. She took phone & put it on floor before it could further damage leather sofa-bed. She reported injury, she didn't receive 1st aid.

Samsung Galaxy 6 SM-G920P

  • Date: 1/23/2017

Consumer reported that phone batteries are heating up to hot temperature. She began noticing that phone felt hotter & hotter as time went by. Phone is becoming so hot that she can't hold it to ear, & in order to hold even short conversation she has to hold phone away from ear

Samsung Galaxy S7

  • Date: 1/25/2017

The consumer reported that the back camera glass on the cell phone shattered. The phone had been in a protective case and was never dropped. The consumer stated that there are numerous reports online of this happening with this model of the phone.

Samsung Galaxy Edge 7 Plus Platinum

  • Date: 1/31/2017

The consumer stated that her cell phone gets so hot during use that it can barely be held. One time her 9-YO daughter went to answer the phone and it burned her face. Also, sometimes when it overheats and gets extremely hot, it will.power down instantly interrupting use.

Samsung Galaxy S7 SM-G930V

  • Date: 2/3/2017

I had a phone that has the issue. The battery was faulty, would not hold a charge & would generate excessive heat.

Samsung Galaxy S7 Edge SPHG9532BKS

  • Date: 2/4/2017

The consumer, 46, stated that after updating the OS then talking on the phone about 2 hours, he had to plug it in so it didn't go dead. He noticed the battery was draining fast and he had to end the call as it got too hot. His face got red impression from the phone.

Samsung Galaxy S7

  • Date: 2/6/2017

The consumer stated that the cell phone was just sitting on a counter and not plugged in when suddenly there was a popping sound, and smoke began spewing out of the phone. It was extremely hot, and was melting plastic through the case.

Samsung Galaxy Light SGH-T399

  • Date: 2/22/2017

92 YOF was charging her cell phone & it caught fire. The battery expanded & emitted flames then ignited papers & other items on kitchen counter. Fire damage occurred to wall, countertop & to personal items. Female extinguished fire with water from sink. No injuries.

Samsung Galaxy Note 7 SMN930VZKA

  • Date: 3/2/2017

Consumer's reported that the smartphone caught fire and damage was the burnt surface to the table. Consumer contacted company but didn't receive refund after recall was announced.

Samsung Note 7

  • Date: 3/21/2017

The consumerm, 41, reported that her cell phone caught on fire. She put out the fire without injury. [However, she reported injury to herself in the Victims section of her report.]

Samsung Galaxy S6 Active

  • Date: 3/22/2017

Consumer reported that phone exploded while on charge. She was sleeping. Alarm sounded & when she got up to check, she saw gray smoke, black soot & fumes that burned her throat badly. Phone & cover were burned together.

Samsung S7

  • Date: 4/17/2017

33 YOM was walking down the hallway, he noticed heat from right pocket of pants. He observed smoke and noticed that his phone was on file. He stated that without any notice & while not in use or charging, phone burned through pants. He was injured & received 1st aid.

Samsung Galaxy Note 3 SM-N9000A

  • Date: 5/7/2017

The consumer noticed that the display glass on his cell phone was de-laminating and there was a gap between the top of the side bezel and the glass. He stated that the battery had swollen by about 80%. The consumer stated that the phone had never been wet or was damaged.

Samsung S7 Edge

  • Date: 5/11/2017

[57YOF] Phone ran a little warm & screen went black. I sent it to manufacturer. It came back with 2 documents. One stated battery & LCD screen were replaced & 2nd stated they couldn't fix it because it was locked. I plugged phone, it runs hot. I couldn't hold it in my hands.

Samsung Galaxy S8 Plus

  • Date: 5/12/2017

Phone screen shattered and shards are coming off embedding into 30 YOM's fingers.

Samsung Galaxy S7

  • Date: 5/22/2017

My wife’s phone spontaneously & without warning began to smolder & burn. The phone was resting on top of a granite kitchen countertop. The phone was not connected to the charger, or any other device. My wife heard a popping noise & saw smoke emanating from our kitchen.

Samsung Galaxy S7

  • Date: 5/26/2017

My phone over heated badly & melted apart. I contacted manufacturer & they told me it is the battery issue. Original Problem: Hardware issue - temperature issues; phone is warm while in use. Problem found: Touchpad damaged, abuse back cover cracked, abuse rear cover.

Samsung Galaxy S7 Edge SM-G935A

  • Date: 5/30/2017

The consumer stated that the phone while charging in normal air conditioned environment caught fire. The smoke set off smoke detector in kitchen. The charging port on the phone destroyed the cable.

Samsung Galaxy S6

  • Date: 5/31/2017

28 YOF had phone charging on bed as she was sleeping. She woke up to hissing noise & chemical smell. She noticed flash of bright light. 29 YOM grabbed phone & threw it outside. Phone spewed chemicals on bed, blanket, & two pillows. It burnt hole in bed & pillow.

Samsung Galaxy S7 SM-G930A

  • Date: 7/11/2017

Few months after upgrade the cell phone started overheating & it got so hot that 60 YOF couldn't hold it in hands. Consumer contacted the company support team & they tried to fix it over the phone. Recently the phone got so hot that the consumer had to place it in a fridge.

Samsung Galaxy 7 Edge

  • Date: 7/26/2017

The consumer stated that both his wife's and his own cell phones of the same make and model swelled up and split open 3 weeks apart at 14 months old. Neither the mfr nor the carrier would accept any responsibility. The first failed on July 01 2017 and the 2nd on July 22 2017.

Samsung Galaxy S6 Active

  • Date: 8/2/2017

While 41 YOM was in bathroom, phone back expanded & burst into flames. He dropped it to floor. Floor was damaged & there was smoke odor in bathroom & closet. Smoke inhalation may also have exacerbated his asthma.

Samsung Galaxy 7 Edge

  • Date: 8/6/2017

Cell phone battery became extremely hot to touch & swelled case out on phone while laying on table. It was not being charged at the time. Tech informed them that battery "exploded". Consumer indicated that 63 YOF was involved in incident.

Samsung Galaxy Note 4

  • Date: 8/6/2017

32 YOF had cellphone on bed & when she woke up its screen was black & she couldn't get it to turn on. She took protective case off & noticed there was burn hole in plastic backing. Area around charging port was charred. This phone was replacement for original d/t some issues.

Samsung Galaxy S7 Edge CE0168

  • Date: 8/7/2017

Consumer’s son had the phone in his front pocket, when he felt something warm. He found that the phone was extremely hot to the touch. He threw the phone on the grass & heard a cracking noise. After the phone cooled down, a bubble was discovered on the back of the phone.

Samsung Galaxy S7 Edge

  • Date: 8/25/2017

Consumer used a cell phone. Recently consumer noticed that the case has been expanding and getting so large that the back of the phone is separating. The battery is expanding at an alarming rate. Consumer worries that it can start to burn or explode.

Samsung Galaxy S7 Edge SM-G935V

  • Date: 9/2/2017

[49 YOM] I just got done making a phone call and my phone got so hot that I was forced to drop it. The phone continued heating & was hot enough that it expanded to about three times its normal thickness & I couldn't pick it up for about 5 minutes. The phone was destroyed.

Samsung Galaxy Active S6

  • Date: 9/8/2017

34 YOF found kitchen filled with smoke & smelled like toxic fumes. While phone had been charging, it had caught fire. Phone was no longer burning, but had melted into container lid it was placed on to charge. Soot shot out from charger port. She didn't received 1st aid.

Samsung Galaxy S7 SM-G930A

  • Date: 9/13/2017

23 YOF consumer's phone overheated. She went to pick phone up and it burned her hand. Phone is overheating after two minutes of use. Consumer states that others have similar issues and manufacturer does not do anything about it.

Samsung Galaxy 6

  • Date: 10/17/2017

My phone melted while sitting on a wireless charger. It was out of direct sunlight & there was no other source of heat on the desk where it was plugged in. I had not used this phone for a few weeks & did not realize it had overheated & burst out of its case until cleaning up.

Samsung Galaxy S7 CE1068

  • Date: 10/30/2017

30 YOM consumer's cell phone caught fire in his car. Consumer got runaround with service provider.

Samsung Galaxy S8 Plus

  • Date: 11/15/2017

52 YOF purchased cell phone with glass screen & screen protector for it which slid off of bed & screen cracked. Glass has shattered near edge & has sharp edges that protrude. She stated there is no way to cover or protect it. She cut herself on it, 1st aid received.

Samsung SMG920RZKAU

  • Date: 11/27/2017

The phone was charged, using the manufacturer charger that it came with. I made a call & then put the phone in my purse. Later, there was a loud pop & the purse caught fire. After putting out the fire, the cause was clearly the phone battery. The phone was partially melted.

Samsung Galaxy S7 SM-G930V

  • Date: 11/27/2017

65 YOF reported that phone began "acting up" with various problems such as screen freeze, dying & having to be rebooted, & rapid battery drain even if phone wasn't in use. Recently phone was getting hot to touch. She is concerned about abnormal high temperature.

Samsung Galaxy Note 7

  • Date: 12/5/2017

53 YOF was unpacking box & found phone, which she didn't use for awhile. She accidentally dropped it & when she reached to pick it up, she saw sparks coming from phone. It burned her finger, 1st aid received. Unit started smoking & was on fire. She put fire out using broom.

Samsung S6 G920

  • Date: 12/23/2017

Phone battery was fully charged. Approximately 10 min. later charge was fully drained & phone was hot to touch. Consumer's daughter attempted to plug it into car charger & there was "popping" sound. Phone started to smoke, became hot, its screen cracked & battery burned up.

Samsung SM-G900P

  • Date: 1/9/2018

A 34 YOF consumer placed her cell phone on the bed, and within seconds it bounced & then caught fire. Although the bed clothes were burned in a softball-sized area, the consumer was able to remove the phone from her apartment by carrying it out with a spatula.

Samsung Galaxy S7

  • Date: 1/12/2018

Police Department took a report of a cell phone that blew up in [36 YOF] her hand. Officer detected the odor of burning plastic in the apartment. No Injury.

Samsung Galaxy S8 Plus

  • Date: 1/12/2018

[61 YOM] I have 2 cell phones waterproof . I had one in my shirt pocket and it began to beep when I looked at the screen it said wet could cause electric shock, only from a little sweet. They advertise the phone is good in 10 feet of water.

Samsung Galaxy S7 SM-G930PUD

  • Date: 1/23/2018

[36 YOF] I was charging my phone with a charger when the charger’s insert sparked. It was plugged in for one minute, but it was not charging so I unplugged it and that’s when the charger’s insert sparked. The charging terminal on the phone incurred burn marks as well.

Samsung Note 5 SM-N920V

  • Date: 3/13/2018

Consumer's cell phone made sizzling sound and became hotter and hotter as consumer was making a call. Phone did not burn but was uncomfortable to hold. Consumer wirelessly charged phone, but phone got hotter again. Then phone stopped working.

Samsung Galaxy Note 4

  • Date: 4/7/2018

I was charging my phone through the computer. I heard this loud hissing. I turned around & saw thick smoke pouring out of my phone & the case was peeling off & flying off of it. I unplugged the phone from charger & burned my finger. The back & battery of the phone are melted.

Samsung Galaxy S9 Plus

  • Date: 4/14/2018

The battery in our new phone overheated & exploded. The phone is continuing to expand & contains a burning smell now that is just continuing to get worse. The phone overheats & shuts off. Nobody was injured. Thankfully this was caught in time.

Samsung Galaxy Stardust

  • Date: 5/2/2018

17 YOM consumer's son was charging a cell phone on his desk. It exploded and burned carpet and caused property damage. Second floor of house was filled with smoke.

Samsung Galaxy S8 Plus

  • Date: 7/9/2018

50 YOM had 5 cell phones. He bought 1, the other 4 are all warranty replacements. None of them will charge, but they do get extremely hot. Consumer stated that this could cause a burnt skill issue.

Samsung S7 SMG930VZKA

  • Date: 8/10/2018

Phone was on night stand plugged in, charging. It began shaking, hissing, emitting smoke & caught fire. It took off like rocket. Power cord pulled it back, & phone fell into waste basket still on fire. Consumer extinguish fire with water. 63 YOF was involved in incident also.

Samsung Galaxy S6 Edge

  • Date: 8/18/2018

The consumer stated that the cell phone battery overheated and started melting. The consumer stated that the phone was owned for less than a year. It wasn't damaged, was on its original charger for about 20 minutes and almost fully charged.

Samsung Galaxy Note 4

  • Date: 8/24/2018

FD responded to report of cellular phone that caught fire. Phone caught fire in bed of 21 YOM & caused minor burn injuries. Phone was plugged in to wall using aftermarket charger cord & charging block. Victim did say that he put aftermarket battery in phone.

Samsung Galaxy J3

  • Date: 11/14/2018

An occupant was charging a cell phone at home under the pillow & woke up to fire on the pillow. Another occupant came in the room & saw fire in the same area. The cell phone was charging for an unknown length of time. The occupant received ER treatment for unspecified injury.

Samsung Galaxy S7

  • Date: 11/19/2018

Cell phone caught on fire while charging overnight. The company sent us a new phone. Again we continued to have issues with the phone & tried 4-5 times to get it replaced. My son was charging his phone, during night his arm touched the phone. It burnt him enough he woke up.

Samsung Galaxy S7 Edge

  • Date: 11/21/2018

Consumer's 17 YOM son was charging a cell phone. Consumer smelled smoke and found the phone on fire. Consumer quickly unplugged it and threw it to floor. Once it cooled, consumer carried it outside to prevent explosions. The inside of phone is disintegrated.

Samsung J1

  • Date: 12/21/2018

The consumer reported that the battery in the cell phone exploded while charging causing property damage.

Samsung Galaxy J1 SMJ100VPPUD

  • Date: 6/14/2019

Phone was on kitchen counter plugged into charger. Almost two hours later it caught fire. 72 YOF's daughter saw flames & fire extinguisher was used. FD determined that cause of fire was battery in phone, which exploded & melted. 72 YOF used replacement charger.

Samsung Galaxy SM-G360T1

  • Date: 8/6/2019

The Submitter reported that, per the Consumer, the battery overheated while the cell phone was charging.

Samsung Galaxy S10 Plus

  • Date: 8/18/2019

46 YOM was plugging in phone to charge it & he dropped charger only about 4-5", but when it hit screen of phone, it made loud pop & screen chipped underneath screen protector. Consumer found that manufacture used type of porcelain screen.

Samsung Galaxy J3 Eclipse

  • Date: 9/6/2019

Cell phone was being charged for about 8 hours when consumer’s spouse was awakened to overwhelming burning odor. She found that phone area where cord was plugged in had melted, as well as cord. She unplugged it. For about 2-3 weeks before incident phone had been getting hot.

Samsung Galaxy S6 R58G818YRTB

  • Date: 9/12/2019

Consumer's phone overheats while in use or connected to the charger. This overheating has caused the screen to discolor. Consumer states this is not an isolated incident.

Samsung A20

  • Date: 10/21/2019

The fire department responded to a nursing home on the report of cell phone fire and it was out on arrival. The phone owner (staff) stated that the screen locked up so he took the back off to remove the battery when it sparked and started smoking, activating the fire alarm.

Samsung Galaxy S9

  • Date: 10/30/2019

The consumer, 54, stated that her purple glitter cell phone case got a small crack in it. Being a nurse she carried her phone in a cargo leg pocket. The liquid burned her leg and the chemical burn was quite painful even with the cortisone cream she was prescribed.

Samsung Galaxy Note 8

  • Date: 11/12/2019

35 YOF reports that the glass screen protector for a phone cracked and damaged the screen of the phone at home. She tried to take the protector off and it cut her hand in two places. She received first aid.

Samsung Galaxy Note 4

  • Date: 1/24/2020

Consumer's cell phone exploded in living room. Carpet was damaged. It was found that the battery was not a genuine part.

Samsung Galaxy S8 Active SM-G892A

  • Date: 3/2/2020

38 YOF fell asleep while phone was charging, she was awakened by burning sensation on breast. Cell phone overheated & seems as if it opened up. She stated that its back part seems as it was starting to melt. She was seen by dermatologist who advised her how to treat burn.

Samsung A10

  • Date: 7/7/2020

Consumer unplugged the phone from the wall charger and was having trouble making a call. He twisted the phone in his hands. The phone started to smoke and then caught on fire. He stomped on the phone to extinguish the fire. He threw it into the toilet.

Samsung Galaxy S7

  • Date: 7/23/2020

Consumer reports that the phone was plugged into a charger in a power strip when they noted a hissing sound and saw flames and smoke coming from the unit. Their 26 YOF partner suffered minor lung irritation due to the smoke. Thiis is a sdanerous fire hazard.

Samsung S7 Active SM-G891A

  • Date: 8/7/2020

53 YOM consumer reports that the cell phone gets very hot and they have noticed that the battery is bulging. The phone no longer lays flat on a flat surface. It wobbles because of the disfiguring of the battery on the back. This is a fire hazard.

Samsung S8 SM-G950U

  • Date: 8/31/2020

The Consumer stated that they have two of these cellphones that are less than 2 years old and the batteries have expanded to the point of separating the cases and they become hot under continued use.

Samsung Galaxy S10 SMG973UZKV

  • Date: 1/25/2021

Consumer reports that the cell phone had a spontaneous crack in the screen.

Samsung Galaxy A51 5G

  • Date: 1/27/2021

The Consumer stated that the cell phone got so hot they were unable to hold the phone from the bottom. Smoke came out from the upper left of the display.

Samsung Galaxy A21

  • Date: 2/9/2021

Consumer reports that their nephew's cell phone exploded at home while he was trying to install an update. It burned his wrist & melted a hole in a suitcase. He was using the phone when it happened. Consumer states that they have contacted manufacturer about the issue.

Samsung Galaxy S9 Plus RF8K908G6KX

  • Date: 2/22/2021

The Consumer reported that they've been using their cell phone in the case for as long as they have owned it and noticed that the back glass on the cell phone separated on the left side exposing the lithium-ion battery. The Consumer believes that the battery may have swelled.

Samsung Galaxy S7 Edge

  • Date: 4/5/2021

55 YOM consumer reports that his cell phone wasn't working properly and not holding a charge. The next day he plugged the phone into an outlet and left home to return to it emitting smoke and very hot to the touch. The back separated, the battery had exploded. Fire hazard.

Samsung Galaxy A51 SM-A516U

  • Date: 8/30/2021

Consumer reports that the cell phone was covered by a shock and damage resistant case from less than a foot. The phone glass and camera glass shattered upon impact. This is unsafe for consumers. Laceration hazard.

Samsung J1

  • Date: 9/3/2021

The Consumer, 55, reported that the smart phone exploded in his hand. He reported injury to self.

Samsung Galaxy S5 RV8F41PSBJK

  • Date: 9/28/2021

Consumer placed phone on charger & next morning noticed that phone screen was popping out & battery compartment was splitting. Consumer removed battery cover & saw that battery was bulging & phone was getting hot. The phone stopped working & started circling in restart mode.

Samsung A51 5G SM-A516U

  • Date: 10/7/2021

Male consumer reports that the cell phone caught on fire at the charging port.

Samsung Galaxy A02S

  • Date: 11/2/2021

Consumer's cell phone caught fire after it had completely charged. His spouse smelled a burning odor, picked up the phone. It was extremely hot and she immediately turned it off. Its case and rubber protector melted d/t the incident.

Samsung SMS111DL

  • Date: 1/9/2022

46 YOM has a cellphone and when he plugged it in to charge, the charging port began to smoke and blacken. He was using it normally and charging it like he had in the past. He stated, that the cellphone was on the carpet and could have started a fire.

Samsung Galaxy A02S

  • Date: 2/10/2022

The cell phone exploded and caught fire when it was just set up for usage. The phone wasn't charging when the incident occurred. The consumer reported, that her son threw the phone in a sink & put water on it.

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