WHIRLPOOL REFRIGERATORS PROBLEMS
Information about the problems and breakdowns of Whirlpool refrigerators that were reported from 2005 to 2021.
Common problems: burning, electrical, explosion, fire, glass shattering, leaking, melting, mold, noise, sharp edges, short circuit, smoke, sparks.
Faulty modules: compressor, condenser, control board, dispenser, door, drawers, fan, glass, heating element, ice maker, motor, rack, sensor, thermostat, timer.
Please note that some of the breakdowns can be fixed without contacting the service center. Carefully read the relevant section of the Whirlpool refrigerator manual to troubleshoot most problems before calling Whirlpool Customer Support.
Recalls
1 safety recalls announced
W.C. Wood Company Inc. Announce Recall of Upright Freezers and Single Door Refrigerators
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Date: 9/27/2005
Name of product: automatic defrost upright freezers and all-refrigerators. The defrost heater coil can become exposed inside the units, which poses a potential shock hazard to consumers. In some cases the exposed heater wire can also melt, or burn the unit's interior plastic food liner. The recalled single door freezers and refrigerators are 15, 17 and 20-cubic foot Automatic Defrost Upright Freezers and 17-cubic foot Automatic Defrost All-Refrigerators that can be converted into freezers. They were sold under the brand names Amana, Crosley, Danby, Maytag, Whirlpool and Wood's, which is written on the front of the unit.
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Problems
133 issues reported
Whirlpool Conquest Gold GS6SHAXLQ03
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Date: 7/9/2011
Consumer reports that the refrigerator starter relay burned out, blackened plastic housing and melted contacts were found. Consumer says there are multiple online reports of fires on this model attributed to the starter relay and the item got so hot as to melt concerns him.
Whirlpool ED5FHEXM
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Date: 11/29/2011
Lights in refrigerator worked but inside temperature was warm & contents were spoiled & melted. Technician found that compressor relay had caught fire, resulting in burning of compressor. Consumer believes that safety feature on relay should have turned it off, not set fire.
Whirlpool ED5FHEXMB00
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Date: 12/16/2011
Consumer reports that the start relay for the compressor on the refrigerator caught fire. Consumer says that the relay was completely burned and the metal prongs on the compressor that the relay was attached to melted.
Whirlpool Gold GD5SHAXKQ08
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Date: 2/19/2012
Consumer heard a click or crackle type noise. Smoke started pouring out of back of refrigerator. Consumer pulled the refrigerator out & unplugged it, which caused smoke to stop.
Whirlpool Gold GS2SHGXKS01
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Date: 9/10/2012
House had smell & hazy look, but consumers couldn't fine anything. Next day, after noticing ice was melting in ice bin onto floor, 52 YOF cleaned mess. Next day, refrigerator & freezer were warm & food was ruined. Recently, smoke detectors beeped even with new batteries.
Whirlpool ED2VHGXMB10
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Date: 11/9/2012
Kitchen was full of smoke. Later consumer noticed that refrigerator was not working & breaker box was tripped. Consumer re-set it & unit started smoking again. Consumer could smell wire burning. Repair man found that it was relay & that it had actually burned compressor.
Whirlpool ED25TQ
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Date: 2/18/2014
Smelled smoke [electrical/plastic smell]. Traced to refrigerator which when opened had lost cooling. Area around box connected to side of compressor was hot. Pried off plastic cover and entire contents inside were fried/melted.
Whirlpool GD5SHGXKQ00
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Date: 11/19/2014
43 YOF came home to house filled with smoke. Fire department found that relay switch that connects to refrigerator compressor was on fire.
Whirlpool ED2NHGXVQ01
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Date: 1/23/2015
Refrigerator caught fire in ice maker. 62 YOM reported that they were overwhelmed with gas-like smell & found smell originating from freezer & everything was black inside of it. There was large hole in ceiling & melted plastic throughout upper section of freezer.
Whirlpool
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Date: 7/22/2021
34 YOF consumer reports that ice irregularities in refrigerators and stand alone ice makers stems from water sources and refrigerator fluid.
Whirlpool Conquest GS6SHAXLS42
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Date: 1/31/2012
Consumer reports that after he noticed a burning smell and the food in the freezer was thawing out he found that the compressor starter along with some weres in the refrigerator were totally melted.
Whirlpool WRT104TFDW00
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Date: 9/25/2018
A 43 YOF Victim died in an apartment fire. Fatal fire in an apartment appears to have been started in the freezer area of a refrigerator/freezer combination. Fire appears to be due to failure of the automatic self defrosting feature.
Whirlpool ED5FHEXNTOO
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Date: 5/18/2011
Owner reports that the ice maker in the refrigerator started to make a lot of noise. When owner opened the door, water was pouring out & the ice maker would not shut off. Owner tried to bale wire, but the wire would not move. Had to pull the unit from the wall insert.
Whirlpool GD2SHAXLT
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Date: 3/14/2011
Consumer says discovered smoke filling her home and found it coming out of the top of the refrigerator. There was a smell of burnt wiring.
Whirlpool GD5SHGXKT02
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Date: 4/10/2011
consumer's refrigerator started on fire. consumer's husband was home, he smelled smoke & entered the kitchen which was filled with smoke. He determined the smoke was coming from the refrigerator & promptly unplugged the appliance & the fire subsided.
Whirlpool ED5FHEXNT00
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Date: 4/11/2011
Refrigerator emitted an electrical smell and white smoke. Consumer unplugged the unit. Service man found that the relay overload switch had burned & was burning the compressor. Consumer fears it could have led to a house fire.
Whirlpool Gold Series GD2NHGXKQ01
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Date: 4/25/2011
consumer discovered smoke and melting of the relay switch and wires on the side by side refrigerator.
Whirlpool GB2SHDXTS01
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Date: 5/15/2011
while in use the Refrigerator began to smell heavily outside of the fridge of burning/melting plastic. a plastic covering on the temperature control board had melted including some of plastic wall panels of the fridge. There are burn marks on the ceiling & on control panel.
Whirlpool ED5PHEXMT00
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Date: 5/17/2011
Consumer smelled an odor of electrical fire & discovered that the electrical wiring at the rear of the refrigerator had overheated & generated the odor. the refrigerator was not cooling the contents that was in it. Consumer unplugged it to prevent further damages.
Whirlpool GB2FHDXWB00
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Date: 7/21/2011
Consumer's 18 month old refrigerator cannot be fixed as it has a "loose neutral" wire somewhere in the wiring harness. Consumer believes that this pose some threat of a fire.
Whirlpool ED5FHGXKT02
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Date: 8/15/2011
Consumer's refrigerator caught fire.
Whirlpool ED5FTGXKT02
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Date: 8/18/2011
The consumer smelled a burning smell in the refrigerator. A repairman removed the compressor start relay and it was significantly burned. The repairman replaced the relay.
Whirlpool ED5TNXMQ
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Date: 8/25/2011
The relay of customer's refrigerator burned, melted and charred.
Whirlpool ED25GWXFW00
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Date: 9/20/2011
Consumer reports that the refrigerator had smoke coming from the back bottom of it. Found the start relay was smoking and there was a short inside the part. Consumer says the repairman told him this is a common problem with the brand refrigeratos known to cause fire.
Whirlpool GSC25C4EYY00
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Date: 11/3/2011
Consumer reports that the ice maker unit of the refrigertor malfunctioned causing water to flood both inside and outside of the refrigerator and pool onto the floor. Consumer says the refrigerator electronics/connections beneath the unit became saturated.
Whirlpool EDSPHAXMQ00
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Date: 11/4/2011
After smelling electrical smoke consumer found smoke pouring out of start relay on compressor of refrigerator. Few months back another unit actually caused fire, damaging wiring & other appliance components, floor & kitchen cabinets.
Whirlpool ED5PHEXNB00
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Date: 11/14/2011
45 YOM heard brief crackling noise coming from kitchen. It smelled like something electrical was burning. When he opened refrigerator door smoke started pouring out from bottom behind refrigerator. He unplugged it & crackling noise & smoke stopped. No one was injured.
Whirlpool Gold Series ED5GTNXMQ00
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Date: 11/19/2011
Consumer reports that she found her kitchen filled smoke with the smoke coming from the refrigerator.
Whirlpool GS5SHGXL500
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Date: 11/26/2011
Consumer reports that she heard a popping noise from her refrigerator. Smoke then started coming from the bottom of the refrigerator and she noticed an electrical fire smell. Refrigerator was then unplugged. Technician came and replaced the relay switch.
Whirlpool ED5PHEXMT00
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Date: 12/8/2011
40 YOM came home to a burning smell & usolated source to back of refrigerator. He found compressor start relat burnt, charred, & melted & one of electrical connection pins on compressor was also melted. He feels that it's serious fire hazard.
Whirlpool ED2FEX MB06
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Date: 12/17/2011
Relay switch on consumer's refrigerator smoked & burned out; also, terminal wires tothe comressor burned out as well.
Whirlpool ED5PHAXMB00
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Date: 12/22/2011
Refrigerator was making a crackling sound and filled house with hazy smoke & horrible smell. Consumer removed the panel off the back to find the compressor start relay melted and had been on fire.
Whirlpool GS6SHAXKQ01
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Date: 1/17/2012
Consumer reports that the refrigerator is a potential fire hazard as the wiring going into the compressor caught fire, melting the insulation. Consumer says his smoke alarm awakened him. He says he unplugged the refrigerator and the flames went out on their own.
Whirlpool Gold Series GD5THGXKS03
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Date: 1/30/2012
Consumer reports that the refrigerator caught fire which was caused by failure of the compressor starter relay. Consumer says the failure resulted in permanent failure of the compressor's electrical connection and damage to the wiring harness.
Whirlpool GD5SHAXKB00
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Date: 2/2/2012
Refrigerator wasn't cooling, so consumer pulled unit from wall & unplugged it. Consumer removed rear hardboard panel & noticed that compressor was extremely hot to touch. When unit was plugged back in flames shout out from compressor start relay, which melted & disintegrated.
Whirlpool ED5NHEXMQ1Q
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Date: 2/5/2012
59 YOM noticed smell of burning & found out that smell along with sparking/cracking sound coming from side by side refrigerator freezer, He pulled unit out & unplugged it. Compressor start device completely burned & melted. He replaced start capacitor & start device.
Whirlpool ED5FTGXKQ02
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Date: 2/7/2012
Consumer reported that refrigerator had a contained fire at the compressor relay. One of the two wires burned in two which opened the circuit, stopping the fire. No one was home at the time of the incident.
Whirlpool GI0FSAXVB02
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Date: 3/9/2012
Consumer reports that the refrigerator is building up ice under the freezer drawer, and when the amount of ice is too great it melts running on the floor creating a slip hazard, an electrical hazard as well as damaging the floor.
Whirlpool ED2HAXVQ
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Date: 3/13/2012
The consumer injured twice while attempting to remove the ice dispenser. It caused bruises & skin breaks. The refrigerator continually freezes up, builds up ice in the dispenser, making it inoperable. Also ice dispenser dispense about 4 ounces of water before the ice starts.
Whirlpool ED5RHGXMQ00
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Date: 3/15/2012
Consumer woke up to find burning smell in her house. It was stronger downstairs & there was haze of smoke in kitchen & living room. She turned off main breaker. Fire crews arrived & turned breaker back on & refrigerator made sizzling noise & sent white smoke out front grill.
Whirlpool ED25QFXHT01
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Date: 4/26/2012
The consumer reports that the refrigerator's ice maker caught on fire.
Whirlpool ED25UEXHT00
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Date: 6/4/2012
Consumer reports that the side by side refrigerator caught on fire. The fire was an electrical fire that started in the freezer/ ice maker. The consumer put out the fire before it caused further damage. Appliance tech found that it started in the assy harness connector.
Whirlpool Gold Series GB2SHDXTS02
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Date: 7/16/2012
33 YOM stated that his refrigerator is less than 3 years old and leaked onto floor which permeated his subfloor. It caused $12,000 worth of damage to home.
Whirlpool EB9SHKXVQ02
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Date: 7/18/2012
Consumers woke up to smell of smoke & discovered smoke coming from freezer part of refrigerator. Repair man noted that heating element in freezer was in contact with plastic. He noted that paint had been burned & plastic was melted causing smoke.
Whirlpool ED5FHEXLQ01
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Date: 7/28/2012
41 YOF woke up to smell of smoke in living room & kitchen. She couldn;t find anything & woke up her husband. They noticed smoke rolling from uner refrigerator & husband unplugged it. He found little whit box & all wires connected to side of comressor had burned.
Whirlpool ED5VHGXMQ00
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Date: 8/16/2012
Consumer reports that the refrigerator caught on fire in their kitchen filling the house with smoke. Consumer says the electrical smell continued for 2 days.
Whirlpool ED5PHEXMB00
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Date: 8/23/2012
Refrigerator started making a crackling/popping noise & then emitted smoke from behind and underneath it. Technician stated the relay to the compressor burned out & melted parts into the compressor.
Whirlpool ED5FHEXLQ01
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Date: 9/1/2012
Consumer reports that refrigerator caught on fire.
Whirlpool ED5GTFXKQ02
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Date: 9/2/2012
A female walked into her kitchen & smelled an electrical fire. She & her husband found the fire in the back of the refrigerator unplugged the unit & pulled the relay switch which had scorched & melted. They found several complaints about the problem on net.
Whirlpool EDSPHEXNL00
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Date: 10/6/2012
Consumer reports that the refrigerator started to smoke from the condenser plug (or relay?). When consumer opened the back panel to check it, it was burned out and melted, and even the metal pin that was pluged in to the relay was melted. The kitchen was filled with smoke.
Whirlpool ED5NHGXRQ01
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Date: 11/26/2012
Refrigerator ice maker auger (made of plastic) which feeds ice cubes into the crusher is breaking into small pieces with sharp, jagged edges. The pieces are white & hard to see. Consumer is concerned they could be swallowed and cause injury. This is 2nd ice maker to do this.
Whirlpool GS6SHAXKB02
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Date: 12/14/2012
Consumer reports that a refrigerator caught fire. The alarm was activated due to smoke. Upon investigation, noticed the fire was from back bottom of the unit & was limited to the unit. Although, the smoke caused headaches & stomach aches in family members, no injuries.
Whirlpool ED5PHEXNL00
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Date: 1/13/2013
Consumer reports of a fire in the refrigerator. He says his wife came home to a plastic burning smell. He says he removed the back off the refrigerator and found a part had burned and fused itself to the compressor. The repairman stated it was the compressor start device.
Whirlpool GD5SHAXLQ02
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Date: 1/29/2013
consumer heard a sound coming from the refrigerator. She realized that there was a horrible smell in the house. She went to the basement & disconnected circuit breaker. The technician found that the relay was bad & that caused the wiring & the compressor to melted.
Whirlpool ED2LHAXMB10
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Date: 2/28/2013
Compressor relay on refrigerator caught fire. Consumer's husband was home & they unplugged the appliance and no one was hurt.
Whirlpool GX5 FHTXVB03
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Date: 3/8/2013
66 YOF reports that refrigerator doors must be closed forcefully or they do not close completely. Consumers had to clear out fridge several times. Sometimes doors don't close and consumers don't realize it until they go to the fridge again.
Whirlpool RT138TFYB00
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Date: 3/18/2013
Consumer reported that he has been experiencing problems with refrigerator. Freezer section temperature was not cold enough to freeze contents. After it was repaired air became too warm in refrigerator which, he stated, could cause contamination to his food.
Whirlpool Gold Series
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Date: 4/7/2013
The consumer stated that she came home to her kitchen and living room filled with smoke and smell of something burning. The fire department found it was the refrigerator. When they pulled the little panel off the back it could be seen the insulation was black from the fire.
Whirlpool WRT3L1SZYW00
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Date: 4/15/2013
Consumer placed refrigerator thermometer into two of his refrigerator freezers. It indicated 10 degrees above appropriate temperature for the first one and 4-5 degrees abover for the second one. The compressor and the UV heater wer not working on both units.
Whirlpool ED5FTGXKQ02
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Date: 4/30/2013
Consumer reports that the refrigerator caught on fire, started to smell and then noticed smoke. The consumer unplugged it and it stopped.
Whirlpool ED2KHAXVS 03
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Date: 5/4/2013
A 48 YOF Consumer reports that it seems that when the refrigerator was assembled, the door handle was not properly tightened, resulting in it coming off the door & causing injury to her head (cut, contusion, and concussion).
Whirlpool ED2SHEXXQ00
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Date: 5/15/2013
71 YOF slipped on water leak coming from underneath refrigerator & fell backward & jammed right arm. She was taken to Hospital ER & diagnosed with crushed humerus bone & dislocation of shoulder socked ball. Later she had surgery.
Whirlpool GR2SHWXVB01
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Date: 7/21/2013
34 yom opened the refrigerator & smelled smoke in the unit. He opened the freezer again & saw smoke & flames in the back behind the plastic cover for the fan motor. He used the extinguisher to put out the flames. The fire department determined that fan motor had caught fire.
Whirlpool
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Date: 9/13/2013
Refrigerator's motor caught on fire. Smoke filled the kitchen.
Whirlpool GS2SHGXKS01
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Date: 9/24/2013
The consumer stated that there was smoke coming from the back of the refrigerator. He pulled the refrigerator from the wall & unplugged it. After he cleaned the dust from around compressor & plugged it back, he heard a buzzing sound & the switch erupted into four inch flame.
Whirlpool ET22RK-ET22RM
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Date: 12/14/2013
The consumer reports that their refrigerator caught fire.
Whirlpool EDZZCOXHW00
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Date: 12/23/2013
Consumer filled ice trays, placed them in freezer & shut it. She heard 'pop' sound. She re-opened the freezer & saw a flame, approximately 2 inches high coming from left front; she blew it out & left the door to the freezer open for a while before shutting it.
Whirlpool ED5GTG
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Date: 4/3/2014
The consumer stated that her husband discovered a smell coming from their refrigerator. He pulled out the unit, unplugged it, and took off the back cover. She stated that when he plugged it back in, the bottom burst into flames.
Whirlpool ED2GVEXVD01
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Date: 4/7/2014
Built in ice maker in freezer section of refrigerator caught on fire and fire spread to ice cube container & burnt hole on plastic tub. No one was injured because we were home & able to unplug the fridge. The fridge is ruined & food in fridge & freezer had to be thrown out.
Whirlpool GB2SHTXTB00
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Date: 4/18/2014
The consumer stated that the refrigerator started smoking in the middle of the night. It triggered smoke alarms in the home. The consumer stated that the start relay for the compressor was melted through.
Whirlpool ED5SHAXMQ00
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Date: 6/14/2014
The consumer came home to find contents in her refrigerator completely spoiled. Found the starter relay had caught fire and completely melted the metal attachments to the prongs on the compressor. The starter relay disintegrated into many pieces when she tried to unplug it.
Whirlpool GI5FSAXVY02
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Date: 10/15/2014
The problem is with the refrigerator ice maker tray. The consumer stated that the plastic piece on the end of the auger is breaking off. These pieces are going into his glass when he gets ice from the ice maker. The consumer has gotten pieces of the plastic in his mouth.
Whirlpool W8TXNGZBQ00
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Date: 10/21/2014
The consumer reports that the freezer bottom in the refrigerator melted and if not noticed would have caught house on fire.
Whirlpool GD5SHAXKQ00
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Date: 1/2/2015
Consumer smelled smoke from refrigerator & unplugged it. Smoke stopped. The unit was plugged back. Heavy smoke started again and a small electrical fire was seen on the dual white box device on the side. It was unplugged and fire was extinguished.
Whirlpool WRS325FDAM02
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Date: 3/9/2015
Consumer noticed that ice was coming out of dispenser in the refrigerator after she released the lever. She gets small puddles of water in front of unit because ice cubes fall to floor. Later her niece slipped & fell on her right knee from melted ice on floor. No injuries.
Whirlpool GI6SARXXF05
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Date: 4/6/2015
Consumer stated that an ice cube that came out of the dispenser had a chunk of black plastic embedded in the cube. A technician placed a new ice maker module. The mold heater connection was burned out & a portion of the ice maker module housing was cracked and missing.
Whirlpool ED5GHEXNB
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Date: 6/10/2015
10 year old refrigerator in consumer's garage caught fire and destroyed everything in garage and caused smoke damage throughout house.
Whirlpool GSS30C6EYY01
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Date: 8/6/2015
Several (3 or more) plastic shelves have broken inside refrigerator, leaving sharp plastic edges, freezer sensor cover has fallen off leaving metal wire exposed, & 2 glass shelves have broken. One shelf shattered sending glass all over 41 YO & 3 YO twins.
Whirlpool ET20DKXAW00
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Date: 10/14/2015
The consumer stated that the door on their refrigerator completely fell off as his 9-YO granddaughter was opening it. His wife was able to prevent the door from falling on the child. This was found to be caused by one screw of the bottom door hinge having fallen out.
Whirlpool ED25LFXHW01
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Date: 11/2/2015
Consumer reported that refrigerator's ice maker caught fire destroying the interior of the freezer.
Whirlpool WRS325FDAM02
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Date: 2/21/2017
Our refrigerator spontaneously dispenses ice which has both caused people to slip and fall and warped our wood floor due to melted water.
Whirlpool GD5THGXK501
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Date: 5/25/2017
Refrigerator started smoking and caught fire. Relay box connected to compressor was burning. Lights & circulation fan were still running when unit was opened. Unit was unplugged to stop fire. Unit needed new relay, compressor, and wiring harness.
Whirlpool ED25PE
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Date: 9/16/2017
The consumer stated that the inside of the freezer had a fire while no one was home. The ice container under the ice maker had a large hole burned in it and both the refrigerator and freezer were full of soot. The inside of the freezer was heavily damaged.
Whirlpool ED5HVAXVL00
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Date: 9/25/2017
Consumer reported that icemaker of refrigerator is disintegrating particles into ice which he & family has been consuming. He noticed this problem about two weeks ago & contacted company, but company was unable to provide information on material he & family had consumed.
Whirlpool WRS537SIAF00
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Date: 10/11/2017
Internal fire in freezer section of the refrigerator.
Whirlpool GX5SHDXV0D0
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Date: 7/6/2018
Consumer took glass shelf out of refrigerator & had it laying on counter top when it slipped, it hit floor & shattered. Glass shattered & it was at every area of kitchen. She said that appliance shouldn't have anything that shatters or disbursed in matter that glass shattered
Whirlpool WRT348FMES00
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Date: 7/14/2018
The consumer stated that the refrigerator has very sharp corners on all sides of the door. The consumer stated that two people in their household - her 42-YO husband and her 14-YO son - got cuts on their feet when opening the fridge in a normal manner.
Whirlpool URB551WNGZ
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Date: 1/29/2019
The consumer states the top edges of the supports that hold the handles to the fridge and freezer are extremely sharp and if you hold on that bracket and not the handle itself, you could get cut, like their 21-YO daughter did on finger. A guest almost got cut in the same way.
Whirlpool WRS588FIHW
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Date: 8/12/2019
The fridge/freezer creates metal shavings ranging in size from a fingernail to tiny pieces like small confetti. Consumer had a glass of ice and water, and noticed the large fragment come from the fridge. Subsequent testing consumer found more metal fragments.
Whirlpool WRX735SDBM03
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Date: 9/5/2019
39 YOF reports that the ice maker of the refrigerator at home had to be replaced twice. She states that the ice maker stopped working again. She also noticed that the ice dispenser and water dispense have mold growing on them.
Whirlpool WRF555SDFZ09
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Date: 11/12/2019
Refrigerator was not functioning properly four days after delivery. It was dumping ice all over floor. 60 YOM slipped & fell d/t melted ice. He was treated by physician d/t knee swelled. Unit's freezer compartment freezing over & temperature inside of fridge is inconsistent.
Whirlpool WRS571CIHZ01
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Date: 12/27/2019
Consumer reports that there were black pieces coming from the ice dispenser of the refrigerator at home. Consumer spit out of piece of black plastic and noticed it looked like a piece of zip tie. Consumer noticed that a zip tie on the ice maker was missing.
Whirlpool WRS588FIHZ00
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Date: 1/6/2020
The wire bundle connected to the freezer door rubs on a sharp edge each time the freezer door is opened, eventually exposing the wires and cutting them.
Whirlpool WRX735SDBM04
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Date: 1/27/2020
48 YOF was cleaning the bottom glass shelf of the refrigerator at home with a sponge when it shattered. The entire shelf crumbled and send shards of glass everywhere. She suffered small cuts to her fingers.
Whirlpool ED5VHEXVB00
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Date: 2/15/2020
Refrigerator caught on fire. Consumer was at home, heard a strange grinding sound from the kitchen. Consumer saw flames and quickly unplugged the unit. Afterwards there was heavy smoke with a strong chemical smell. No injuries.
Whirlpool WRS571CIDW00
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Date: 4/8/2020
The Consumer stated that the refrigerator ice maker stopped working. A repair person replaced icemaker but still no good. It was discovered that the design of the refrigerator freezer door created a pinch point that cut electrical wires. Concerned live wires could electrocute
Whirlpool WRS555SIHV00
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Date: 5/7/2020
89 YOM consumer reports that the ice maker in his refrigerator has failed multiple times and has been servied often. The latest incident included tiny bits of sharp plastic being dropped into the ice bucket as well as dispensing into cups. This is a safety hazard.
Whirlpool WSF26C2EXY02
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Date: 5/19/2020
48 YOM reports that the freezer of the refrigerator at home produced a smell. Later, the consumer and his son found the freezer full of black smoke after returning home. Consumer cut off the power in the breaker box and moved the unit outside. He inhaled some smoke.
Whirlpool WRS571CIDM01
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Date: 7/11/2020
The Consumer stated that they removed a shelf from their refrigerator and the shelf slipped from hand and fell to floor. The glass shattered into many small pieces, each about 1/4 to 1/2 inch, and the distribution field of the pieces of glass was as much as 11 feet.
Whirlpool WRX986SIHZ00
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Date: 8/6/2020
68 YOM found plastic fragments from he ice maker of the refrigerator at home while dispensing ice.
Whirlpool WSF26C3EXW01
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Date: 10/2/2020
Refrigerator caught on fire at bottom & was disconnected at circuit breaker. Consumer threw water on flames. Ice maker is concealed in freezer door & bundle of wires located on bottom of door. Wires rub together d/t opening & closing door. He saw wires were burnt after fire.
Whirlpool WRS315SNHM01
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Date: 11/30/2020
The consumer reported, that one of the glass shelves of the refrigerator literally exploded, while being washed with lukewarm water sending glass shards all over the kitchen and causing minor cuts. The consumer's 52 YO spouse didn't received 1st aid or medical attention.
Whirlpool WRS571CIDM01
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Date: 1/6/2021
I have a refrigerator that has exposed broken wires in the bottom of the refrigerator door. After searching online I have found that this is a very common problem with these refrigerators and a very faulty design.
Whirlpool WRB322DMBW01
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Date: 3/5/2021
73 YOF consumer reports that the refrigerator door seals so tightly that she injured her shoulder trying to open it. She's also concerned about the compatibility of the compressor and their short life span as a result.
Whirlpool WRS576FIDM01
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Date: 3/18/2021
Icemaker of Refrigerator stopped working & repair person found that wire assembly that controls this, sits under freezer door hinge, & over time opening & closing freezer door cut through wire package leaving them exposed & sticking out, where 66 YOF could have been injured.
Whirlpool WRS588FIHB00
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Date: 4/5/2021
After refrigerator dispenser motor stopped working, motor & control board were replaced, but it still didn't work. 49 YOM saw sparks ark out of bottom of door. It looked like ice jammed agitator. Ice maker stopped producing ice. Entire wiring harness were severed.
Whirlpool WRS588FIHZ00
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Date: 6/10/2021
Consumer indicated, that Ice maker of refrigerator stopped working. Consumer looked at the wire harness that comes out its bottom and wraps around the freezer door hinge, and found two broken wires plus two other wires with insulation broken & wire exposed.
Whirlpool WRF989SDAH00
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Date: 7/31/2021
38 YO consumer reports that their daughter noticed a piece of white plastic in a glass of ice after using the ice maker . There were several pieces of broken plastic from the ice bucket inside the bucket upon inspection. This is a known issue. Potential choking hazard.
Whirlpool WRS571CIHZ00
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Date: 8/8/2021
The Consumer reported that there was an exposed wire in the door for the ice maker on their refrigerator and the wire frayed and broke off due to use. It happened only 18 months after purchase.
Whirlpool WRT311FZDB01
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Date: 9/8/2021
Consumer reports that the refrigerator does not hold the correct temperature in the freezer section. The unit does not get cold enough and ranges from 0-7 degrees in the freezer or sometimes higher. Consumer feels buyers should be aware that it doesn't get colder.
Whirlpool WRP318FZDW06
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Date: 9/9/2021
Within 1st month of owning refrigerator stopped maintaining appropriate temperature, which has caused food to spoil. It has four settings, but doesn't have thermostat. Consumer stated that 1st two settings are useless, 4th setting causes everything in fridge to freeze.
Whirlpool WRS571CIDM
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Date: 9/23/2021
The Consumer stated that the ice maker of their side-by-side refrigerator quit working because of several severed wires in the freezer door wiring harness. The Consumer stated that in addition to the inconvenience of having no ice, they are concerned that it is a fire hazard.
Whirlpool KSRG25FKBL01
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Date: 3/20/2011
a Refrigerator started smelling like something burning. a repairman found that relay burned and welded to the compressor.
Whirlpool GD5SHAXLB02
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Date: 12/20/2011
Consumer reports that there was a fire on the relay switch at the bottom of the refrigerator.
Whirlpool Gold Series
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Date: 5/8/2012
34 YOF's refrigerator's compressor relay switch caught on fire. She was standing next to refrigerator when she heard zapping sound & saw smoke pouring out of back of unit. She hit circuit breaker & unplugged refrigerator. Noxious smell was coming from back of unit.
Whirlpool GB2FHDXWS02
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Date: 6/14/2012
Consumer says the refrigerator freezer is not circulating the water properly, causing a water leak. He says his 5-year-old daughter slipped on the wet spot receiving a bump on the side of her head.
Whirlpool WRS3215DHZ05
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Date: 5/4/2021
61 YOF consumer reports that the refrigerator has been replaced several times due to the freezer not functioning properly. Either it freezes everything or it thaws and all the food spoiled. Also water is leaking when it thaws. Unsafe for food storage. Unit no longer works.
Whirlpool WRS571CIHV
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Date: 10/5/2021
40 YO consumer reports that while putting food in their new refrigerator the door fell off. They were able to catch it as it fell. They found a pin on the floor as it was the only thing holding it together. This product is not safe and could have caused serious injury.
Whirlpool ET0MSRXTB
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Date: 8/1/2012
Consumer opened refrigerator freezer to see fire behind vents. Vents don't have opening in back & are completely enclosed inside unit where flames were. Consumer unplugged fridge completely & retailer is replacing it. Unit is not backened inside, but wires were flaming.
Whirlpool Gold Series GS6SHAXLQ03
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Date: 8/1/2012
Consumer reports that the refrigerator start relay shorted out while the unit was running normally. Consumer says the plastic relay burnt and could have potentially started a larger fire.
Whirlpool Gold Series GB9FHDXWB02
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Date: 5/29/2014
38 YOM slipped & fell on large area of water from fridge. He jammed wrist. Fridge consistently leaked from over a year. Manufacturer issued part to correct issue, but consumer must pay for part. 38 YOM received first aid by non-medical professional.
Whirlpool Gold Series WRS576FIDM01
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Date: 7/14/2021
Ice Maker in Refrigerator stopped working. Consumer's search online fond, that it appears to be refrigerator: wiring harness from unit into freezer door was pinched every time door was opened & closed. Over time harness cover tore open, then wires pinched & broke.
Whirlpool Gold Series GSF26C5EXY00
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Date: 10/2/2013
Consumer smelled smoke/fumes coming from the refrigerator. Pulled it away from the wall & unplugged the power cord. Opened the freezer door & black soot started spewing out. The inside of the unit was covered in black soot & the freezer section was full of melted plastic.
Whirlpool Gold Series GI6FARXXF02
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Date: 7/17/2013
Consumer says he noticed severe build up of spores, mildew & fungus on the inside of the ice and water dispenser parts on the refrigerator which is potentially sickening & deadly. He says this sub-assembly is virtually impossible to clean while embedded to the door's outside.
Whirlpool ED5NTGXLT00
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Date: 1/11/2012
The submitter reports that the refrigerator began generating smoke. The family noticed the smoke and turned off the unit. A technician replaced the timer and starter units in the refrigerator. Damage was limited to the components that were replaced by the technician.
Whirlpool ED5PBEXTQ00
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Date: 10/3/2011
37 YOF used top shelves of refrigerator for milk, water & etc. There was no weight limit indicated, however, white plastic cracked in several places, under pressure. Due to this, glass edges were exposed. She afraid that further cracking can occur & cause glass to shatter.
Whirlpool ED5FHEXMS00
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Date: 10/6/2011
A 36 YOM report that the refrigerator was smoking. The refrigerator was emitting an electrical burning smell & the consumer had to unplug the refrigerator in order to make the smoking subside. The consumer suspects that the relay may be the cause of the smoking.
Whirlpool GD2SHAXLQ01
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Date: 1/24/2013
Consumer's kitchen filled with smoke. Flames were coming out from the back of the refrigerator. Consumer pulled the plug.
Whirlpool Gold Series GS5SHGXLS01
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Date: 6/16/2011
A 7 year old regrigerator caught fire that filled the kitchen with smoke. The condenser overheated and the surrounding wiring and plastic ignited. Fire department was called.
Whirlpool Gold Series G5SHAXLS02
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Date: 12/9/2013
A refrigerator caught fire. No injuries & fire seemed contained the kitchen filled with smoke & the entire house smells like an electrical fire incident. Defective part/ relay starter was removed. Defective part & interfacing wiring are severely damaged.
Whirlpool Gold Series GD5SHAXKQ00
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Date: 10/10/2014
Refrigerator stopped cooling, so consumer moved it away from wall & saw black burn marks on wall behind refrigerator. Consumer removed back cover & saw that there had been fire in refrigerator. Unit was repaired, but about 1 year later same thing happened again.
Whirlpool KSRB25FKSS04
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Date: 12/5/2011
consumer was woke up by thick gray smoke that was coming from the back of the refrigerator. he immediately unplugged it from the wall outlet & removed the back cover. The relay that was connected to compressor was melted open causing wires to be exposed.
Whirlpool MZD2766GEQ
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Date: 5/20/2013
Consumer's wife began smelling burning odor when she opened door of refrigerator. Then he & his wife saw flames coming from back of unit in direct area of light & noticed smell of burning insulation. Light & cover were melted. Fire department put fire out.
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