whirlpool washing-machines

Information about the problems and breakdowns of Whirlpool washing machines that were reported from 2011 to 2022.

Common problems: blowing up, burning, cleaning program, drain, electrical, explosion, fire, gas odor, glass shattering, leaking, mold, noise, smell, smoke, sparks, vibration.

Faulty modules: buttons, control board, dispenser, door, drum, gasket, glass, motor, pump, rack.


86 issues reported

Whirlpool WFW97HEXL

  • Date: 2/19/2016

Moldy smell from my front load washer, and when it first drains after sitting for a couple of days the drainage water in the laundry tub has a putrid smell and smells up the entire area.

Whirlpool Cabrio WTW5640XW

  • Date: 4/5/2012

Consumer reports that the washing machine indicated "Done" and the green light was on. When the door was opened and the clothes removed, water poured from the machine into the washtub and the agitator began to move while the door was open. Consumer says extreme safety hazard.

Whirlpool Cabrio WTW5640xw

  • Date: 10/26/2012

Lid of washing machine didn't unlock after it said that wash was finished. 32 YOF pushed power button 3 times before lid went off. She reached into washer to pull clothes out & washer went into cycle with her hands inside. She jumped & scraped arm on lid, no 1st aid received.

Whirlpool Duet WFW95HEDCO

  • Date: 4/23/2015

58 YOM reports that the washing machine occasionally fails to turn on. A technician stated that the problem was a defective control panel. The machine makes a loud electrical noise from where the electrical cord enters the rear of the machine. Unspecified injury.

Whirlpool Duet Sport

  • Date: 11/25/2012

30 YOF reports that washer creates black mode & that there is no function to prevent it. She reports that she has tried everything to stop and prevent it, but that nothing works and that she is concerned for her family's health.

Whirlpool Duet WFW9151YW00

  • Date: 1/11/2018

Consumer complaining that front washer is with black mold. Consumer indicated that they always leave its door open but it is starter to have mold.

Whirlpool Duet

  • Date: 1/14/2013

Owner found a massive black mold build-up in the dispenser area of the washing machine even after following all of manufacturer's maintenance reccomendations. Ower feels that mold may have been the cause for their daughter's chronical illness & their grandson's asthma.


  • Date: 4/18/2011

Cosumer stated she was electricuted for 10 seconds while operating the washer. Consumer says she had to press the button to start the washer and thats when she got electrocuted.

Whirlpool Duet GHW9150PW

  • Date: 4/26/2011

consumers have noticed a large amount of mold build-up in the boot of the washing machine. consumers can not remove the mold or the mildew smell. consumer believes this is a serious health issue because of the mold and the spores being released into the laundry.

Whirlpool GWH950PW0

  • Date: 8/28/2011

Consumer, a 53-YOM, reports that there is black mold growing inside the washing machine. None of the cleaning solutions and products have helped. Consumer reports an injury.

Whirlpool Duet Sport WFW8410SW01

  • Date: 10/14/2011

Consumer reports that despite following the care instructions there is mold growing on and around the gasket of the washing machine and the washer smells which is a health hazard.

Whirlpool GHW9150PW0

  • Date: 11/7/2011

Consumer reports that she's had problems with the front loading washing machine holding water in the soap dispenser, persisting mold mildew smells, not draining out all of the water despite cleaning the hoses, and leaking after putting in a new seal around door.

Whirlpool Duet Sport WFW8300SW03

  • Date: 12/28/2011

A 29 YOF report that she started to notice black mold build up on the washer. Consumer would use bleach to clean it off & it would always come back stronger. Consumer started to have health problem shortly after the mold started to appear & she was diagnosed with vertigo.

Whirlpool Duet Sport WED8300SW2

  • Date: 1/25/2012

Consumer reports that small clothing items in teh washing machine are making their way from the inner basket to the outer drumand getting stuck in both inlet and outlet hoses. Consumer also reports that the sitting water in the bottom of the tank is encouraging mold growth.

Whirlpool Duet WFW9400SW0

  • Date: 1/30/2012

Consumer's washing machine is only few years old & had mold problem for ling time. Every time consumer runs a wash in machine, it smells like mold afterwards. Water doesn't drain right & then rubber seal on front of machine forms mold on both sides.

Whirlpool Cabrio WTW6600W0

  • Date: 2/28/2012

Consumer was washing medium sized load of laundry in her top loaded washing machine when her husband noticed glass on top of machine cracking. Consumer placed tape on outer & inner surface of glass to prevent further cracking.

Whirlpool Duet

  • Date: 3/4/2012

Consumer reports that the washing machine has mold growing, leaves smelly clothes after washing.

Whirlpool WTW7800XW0

  • Date: 4/13/2013

Consumer reports that a cloth washer has a tempered glass lid in a plastic frame. If soap powder of softener builds up in the corners, the lid will buckle & eventually break. When this happens it will prevent proper locking of the lid when the machine is in operation.

Whirlpool EIFLW55HMB0

  • Date: 3/21/2015

The consumer reports mold and smelly clothes from the front load washing machine.

Whirlpool WFW8300SW00

  • Date: 3/18/2015

The consumer reports that their front loading washing machine has a bad smell and mold.

Whirlpool Duet WFW9150WW00

  • Date: 4/27/2015

The consumer stated that the washing machine failed to stop on an unbalanced load, causeing damage to home.

Whirlpool WFW8300SW02

  • Date: 1/22/2016

The consumer purchased a gently used front load washing machine and ran a cycle of laundry. When the door was opened, there was a very strong and distinct mildew/damp odor. She saw residual water and soap bubbles in the gasket crease and then saw it was covered in black mold.

Whirlpool WTW8800YC0

  • Date: 3/1/2016

A 73 YOF was loading the washer & the lid came down on her forehead. Later, she was once again preparing to wash clothes when the lid came down, hit her at the top of her nose, hurting her, causing her to become disoriented. The hit put two very small cracks in her glasses.

Whirlpool Cabrio HE WTW7800X

  • Date: 6/9/2016

Glass piece started separating from molding of lid when washer was about year old. 43 YOF had to weight it down with full paint cans as it would cause lid lock to malfunction & washer won't operate. She stated that now glass cracked & will eventually shatter.

Whirlpool Duet GHW9100LW2

  • Date: 6/21/2016

The consumer stated that their washer forms mold in the detergent and softener dispenser and behind the rubber bellow in the door opening. She stated that they replaced the bellow several years ago, as suggested by the mfr, but it still continues to form mold in both places.

Whirlpool LSB6506PW4

  • Date: 6/24/2016

Consumer stated that a small load was being washed. The washer was on spinning cycle. The unit started sparking from the top near the controls. The flames were coming from the inside of the controls. They called the fire department. It was discovered that a wire had burned.

Whirlpool WTW7800XW

  • Date: 7/14/2016

Lid on washing machine cracked. Lid was replaced. Replacement lid shattered and glass went everywhere including clothes. 31 YOM received cuts on hands and arms while trying to get clothes out of glass filled machine.

Whirlpool Duet GHW9150PW4

  • Date: 3/19/2017

The consumer stated that the washing machine front door seal is moldy and the washer interior smells of mold. The consumer reported injury to his wife, 49.

Whirlpool Cabrio

  • Date: 5/31/2017

Consumer owns a top loading washing machine. The lid is a heavy see-through glass lid that is held by a spring when opened. Spring broke on two separate occasions and lid caused injuries to heads and hands.

Whirlpool WFW92HEFC0

  • Date: 9/8/2017

I cannot keep black mold from forming in inaccessible places of washer where the detergent dispenser goes. I think this is a design problem because the mold forms in areas that can be seen, but cannot be reached with normal cleaning materials.

Whirlpool WFW9400SW02

  • Date: 10/4/2017

17 YOM found electrical current running from washing machine to the shower. He states that most safety measures for the washing machine were faulty or did not exist. The machine and water inside it were not properly grounded. The drain was also under current.

Whirlpool Cabrio

  • Date: 2/24/2018

The consumer stated that their a little over 2 years old washing machine started sizzling, popping and smoking. They quickly unplugged the machine. The floor was burned.

Whirlpool WTW4616FWB

  • Date: 4/11/2018

73 YOF was washing mattress pad in washer & washer went into drain/spin cycle. It got out of balance & flew violently into wall breaking drywall. Basket inside unit became detached & was laying in cabinet at about 70° angle. Consumer had to unplug washer to get stop pump.

Whirlpool RTW4640YQ0

  • Date: 9/27/2018

Consumer said his washing machine bounce around violently & cannot be shut down during spin cycle. He said the lid is locked & cannot be opened, even if it is unplugged. He said it can cause an electric arc an possibly an electrocution & fire, if it is unplugged while running


  • Date: 2/24/2019

The drain & spin cycle has stopped working on washer. As a result, I have to run the cycle several times after the wash is done to get the clothes even remotely spun. During the cycle the washer lid does not lock, allowing someone to accidentally open the lid while spinning.

Whirlpool Duet WFW96HEAC

  • Date: 5/12/2019

The consumer reported that the front load washer is growing mold around the front sealer and the soap dispenser. The consumer stated that it’s impossible to get completely clean. The consumer reported that a male child was injured, he didn't receive 1st aid.

Whirlpool WTW4816FW2

  • Date: 7/11/2019

79 YOF reports that the washing machine will occasionally get off balance during the spin cycle and vibrate violently. There seems to be no automatic cutoff switch to stop this cycle when this happens. Consumer has to push a stop button for three seconds to stop it.

Whirlpool Cabrio WTW7800XW4

  • Date: 11/27/2019

68 YOM reports that the plastic washing machine lid hinge is cracking at home. The lid will no longer stay up unless it is propped up. Consumer is concerned that the lid will break and the glass on it could shatter. Consumer is concerned that the lid could fall onto someone.

Whirlpool WFW92HEFBDO

  • Date: 12/17/2019

Consumer reported that the front load washer door exploded while it was open. He stated that his spouse was sorting clothes to load the washer when the incident occurred. The glass pieces from the door shattered all over the floor and inside the unit.

Whirlpool WTW5000DW

  • Date: 2/25/2020

Month ago washer went out of balance & started jumping around. We had difficult time shutting off. 4 days ago this happened again; machine began jumping around. Seems to be design issue & violation of Fitness for Particular Purpose. I request that you investigate.

Whirlpool WTW5000DW

  • Date: 3/5/2020

Consumer reports that the washing machine was out of balance and 'walking" the floor as well as violent shakes and noise. When they tried to stop the machine with the pause button it did not stop despite holding it for longer than 3 seconds. It had to be unplugged.


  • Date: 5/6/2020

53 YOF reports that the washing machine has an ongoing issue with there being mold on the inside of the rubber rim. Despite cleaning and airing out efforts the problem persists. This causes mold allergies and skin issues. This is a safety hazard for consumers.

Whirlpool Duet WFW95HEDWO

  • Date: 6/21/2020

The Consumer stated that the front load washing machine exploded and the counterweight concrete block from the bottom of the machine fell off and hit the front of the unit. The concrete block knocked off the water drain hose and the machine leaked water.

Whirlpool WFW94HEXW2

  • Date: 7/13/2020

Medium load of clothes was washing in Washing Machine & when 3 minutes left of cycle, unit exploded. 33 YOM stated they could smell burning & unplugged it. 22 lbs. cement, counterweight attached to unit with piece of plastic, came shooting out of unit into wall.

Whirlpool WFW92HEFW0

  • Date: 8/17/2020

46 YOF consumer reports that the washing machine failed and water was discharged from the unit damaging the floor and drywall. The water also came close to electrical wires. This is a shock hazard as well as a fire hazard.

Whirlpool MDWB9658WD

  • Date: 3/24/2021

This was 3rd replacement for consumer's original washing machine. Its lid lock malfunctions and when this happens, he gets a code. He unplugs the unit at the outlet and when he plugs it back into the electrical outlet, sparks comes from the outlet.

Whirlpool WTW5000DW

  • Date: 4/13/2021

51 YOF consumer reports that the washing machine was set up properly. When the machine is in use the controls are ot timing their cycles. The spin cycle makes the machine shake so badly that it falls out and the water tube falls out and floods the area. Unsafe unit.

Whirlpool WFW92HEFW0

  • Date: 7/19/2021

51 YO Consumer reports that the front load washer door was left open after a load of laundry. The next day they heard a loud pop and discovered that the glass door had shattered and blew glass shards within a two foot radius of the unit. They stepped on a small piece of glass

Whirlpool WTW7500GC2

  • Date: 8/7/2021

The Consumer reported that the top load washer moved around the room uncontrolled, destroyed wall and the dryer next to it, and then disintegrated. They had to unplug it to stop it. The Consumer, 59, reported injury to self.

Whirlpool Cabrio WTW66005W1

  • Date: 5/10/2011

The consumer stated he woke up to the sound of glass cracking. Consumer stated washer was splintering from left to right. He stated the unit was not on and had not been in use all day. The consumer stated that the glass shattered everywhere.

Whirlpool Duet WFW900TW01

  • Date: 3/6/2012

female consumer stated that she has allergic reaction from mold build up in the tub of the washing machine. 6 of her nails have come off. her husband also has had nails issue & with the bottom of their feet & hands. there is a rotten egg smell emitting from the washer.

Whirlpool Duet GHW9150P

  • Date: 11/14/2012

consumer stated that Mold smell/growth in washing machine. consumer reported about Excessive repair costs. no injury.

Whirlpool Duet Sport HT WFW8400TW01

  • Date: 3/23/2013

29 YOF was diagnosed with mold allergy. Washing machine has mold odor coming from it. She could not find source & has been diligent about cleaning machine. It seems to get worse in conjunction with violent shaking machine goes through during spin cycle.

Whirlpool Duet GHW9160PW0

  • Date: 3/17/2015

The consumer stated that their front load washing machine has mold and slime under the large gasket.


  • Date: 2/17/2019

Consumer's washing machine got mold inside. There is a smell coming from the machine. Detergent drawer was full of mold. Rubber gasket around door had black mold.


  • Date: 4/13/2020

A Child Service Provider reported that a child was found in a front-load washing machine. The child was playing and went into the washing machine and the door closed. The child was found deceased 3-4 hours later. The machine was not turned on.

Whirlpool WTW700DW3

  • Date: 2/8/2022

The Consumer reported that their washing machine spun out of control then flipped itself and metal rods in springs flew out. Reported injury to 44-year-old individual.

Whirlpool Cabrio WTW8500DWO

  • Date: 12/23/2016

The consumer reported that during spin cycles, the washer became violent and moved 12-18 inches. The washer body dented OUT from inside. The consumer stated that after 3 service visits and replacing circuit board/computer, the mfr is buying back the appliance from her.

Whirlpool Duet GHW9400PW4

  • Date: 12/6/2011

Gasket on front load duet washer grows black from mold & mildew. Despite constant cleaning mold comes back almost immediately. Drawer for soap becomes black with mold. Mold causes consumer athma attacks, sinus infections & allergic reaction. Clothes were ruined.

Whirlpool Duet WFW96HEAWO

  • Date: 1/9/2014

Consumer is having a problem with the soap, bleach and fabric conditioner area of the washer. They have used bleach on mold & have run a cleaner into machine. Drum appears to be cleam by mold in dispenser area is still evident.

Whirlpool Duet WFW9200SQ01

  • Date: 12/13/2015

I have reported that the clean clothing coming from the washing machine smelled moldy.

Whirlpool Duet GHW9300PW4

  • Date: 6/11/2016

Washer smells like mold. Consumer's daughter developed serious allergies about a year after washer was purchased. Consumer also believes that it contributed to breakdown of daughter's immune system. Despite following instructions from manufacturer, smell remained in clothing.

Whirlpool Duet GHW9100LW1

  • Date: 6/29/2016

70 YOF reported that she has been having trouble with skin rash, 1st aid received by non-medical professional. She had black residue on clothes. She checked washer & found mold. She tried to clean it, but it keeps coming back.

Whirlpool Duet WFW70HEBW

  • Date: 12/29/2016

Consumer's washing machine blew up during the spin cycle. Consumer was washing two small throw rugs and a few cloth diapers when consumers heard a loud crash and discovered the machine on its side blown apart. The drum is bent and it looks as if it exploded.

Whirlpool Duet

  • Date: 3/30/2017

Consumer reported that their front load washer had built in mold on the rubber seal. Consumer said all the washed items carry unbearable foul smell & they have to camouflage with more scent product. Consumer said it caused her to always wheeze & cough.

Whirlpool Duet WF91501WW01

  • Date: 6/19/2016

The consumer reported that there was mold growing inside his front load washer. The consumer stated that his was suffering. He reported his wife, age 47, as one of the victims.

Whirlpool Duet WFW9400SW04

  • Date: 9/16/2011

Mold is growing in consumer's washing machine soap tray. Consumer is abe to remove & clean actual soap tray, but more is growing on inside top of it.

Whirlpool Duet

  • Date: 6/5/2018

Consumer indicated that front load washing machine developed black mold. She cleaned it monthly, as suggested, to no avail. She's allergic to mold so this is causing health problems. She developed skin rash that never goes away & allergies are year around, she got no 1st aid.

Whirlpool Duet Sport

  • Date: 6/20/2016

Washing machine is full of mold and mildew. 58 YOF tried to remove mold and mildew with no avail. 58 YOM and other members of household have allergies, which may be stemming from mold and mildew in washer.

Whirlpool Duet WED9270XW

  • Date: 4/23/2012

Top mounted steam dryer began leaking water from inside dryer drum, while it was running. Water filled drum & ran out of vent & body of dryer into washing machine below it, which was also running. This caused short to occur in washing machine & damaged electronics.

Whirlpool Duet WFW9550WROO

  • Date: 10/8/2015

The consumer stated having a huge mold build up in her washing machine. She stated she uses cleaners regularly and leaves the door open when she's done with the unit, but still having the build up in and around the front rubber piece. Her clothes come out smelling like mold.

Whirlpool Duet

  • Date: 4/28/2016

It is reported that consumer have a front load washer that has a mildew problem. Consumer said that manufacturer refuses to recognize that they have a design problem with washer.

Whirlpool WFW6620HCO

  • Date: 1/9/2020

Consumer reports that the basket inside the washing machine has jagged holes in the stainless steel and could cause cuts when reaching in the washing machine. The also machine also shakes violently during spin cycle and could potentially flip over because of the force.

Whirlpool WFW9600TW01

  • Date: 4/29/2016

Washer has a design problem as the rubber seal on the door allows mildew to build up under the seal. Calls to manufacturer are only answered with them telling me to run a cycle with just bleach or use there special cleaner. Neither resolved mildew buildup problem.

Whirlpool WFW92HEFCO

  • Date: 10/10/2018

34 YOF reported that front load washing machine has mold buildup in detergent dispensing drawer and washer door seal. The detergent drawer housing is almost impossible to reach and keep clean and the seal is also very difficult to keep clean.

Whirlpool Cabrio WTW8800YC0

  • Date: 6/26/2016

Washer lid spring snapped. After snapping, lid no longer stays up. Mother hit in head, grandmother hit on nose by lid. This unit has had its spring replaced once already. Spring that holds lid is located directly under bleach compartment. Item is highly defective & corrosion.

Whirlpool GHW9150PW4

  • Date: 12/2/2012

Consumer reports that her front load washing machine always smell musty.

Whirlpool Duet WFW9550WL00

  • Date: 1/8/2013

Consumer reports that a front loading automatic washer and dryer have an ongoing issue with the washer door seal. All preventive and routine recommendations have been followed but the mold on the door seal remains and is getting worse.

Whirlpool Duet HE GHW9400PW4

  • Date: 10/17/2011

consumer's washing machine produces a high level of mold & mildew under the unit. gasket inside of the machine is about 5 inches wide & it causes a pocket water that causes mold & mildew to accumulate. the issue has caused an odor to her clothes. no injuries.


  • Date: 3/8/2012

Consumer reports that upon opening the door of the front loader washing machine, the metal hinge snapped and sliced her 50-year-old husband's finger open.

Whirlpool Duet WFW70HEBW1

  • Date: 4/29/2016

A 35 YOF purchased a washing machine that had known mold issues. The washing machine rubber seal is completely covered with black mold. She can't clean it off with anything. She is concerned about the safety of washing her clothes in a mold filled appliance.

Whirlpool LH0050P04

  • Date: 6/3/2011

While starting a regular washing machine, consumer heard loud racket noise & went to discover that the machine had knocked itself of platform. he has the machine tied down with a rope to prevent it from moving off of platform. machine is unbalanced & able to bounce about.

Whirlpool Duet

  • Date: 1/10/2012

Washing machine has mold build up in it, which leaves consumer's clothes unclean, smelly and has caused health issues to consumer's family. Consumer’s clothes have been ruined & towels smell dirty.

Whirlpool WTW57008WO

  • Date: 11/23/2012

Consumer reports that while doing laundry light gadget plugged into same socket as washing machine went out. Consumer noticed that fuse had blown. Serviceman diagnosed burned up motor due to possible failure of gear case. Consumer is concerned that this could lead to fire.

Whirlpool WFW9150WW00

  • Date: 12/31/2012

Consumer has had a mold issue with her front load washer. She also noticed that the unit makes an extremely loud sound & then it started shaking & rocking. On 1 incident, since it was rocking so badly, she switched the power off & that is when water leaked through the unit.

Whirlpool WTW57ESZW1

  • Date: 2/7/2013

Consumer reports that right before the washing machine started its spin cycle, it started to make a really loud noise and shook excessively. She states that this occurs everytime she uses the machine.

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