ecobee thermostats

Information about the problems and breakdowns of ecobee thermostats that were reported from 2017 to 2021.

Common problems: fire, turning on/off.

Faulty modules: thermostat.

Proper installation and adjustment of the thermostat will avoid problems during use. Refer to ecobee thermostat user manuals, which include wiring diagrams, installation steps, setup instructions, and troubleshooting.


2 issues reported

Ecobee EB-STATZE3-02

  • Date: 4/23/2021

The Consumer reported that the thermostat would not turn off and they woke up to a temperature in the house being 90 and the thermostat still asking for heat. The temperature that had been set on the thermostat was 70.

Ecobee EB-STATE3-02

  • Date: 3/30/2017

30YOM consumer owned thermostat used for heating/air conditioning. It showed 90 degrees, but it wasn't. It was very hot to touch. Consumer removed it. With customer service, he determined that this is not wiring issue. He was sent replacement. He states this is fire hazard.

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